Ratings based on 981 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 21 Dec 2024
Went for a well deserved trip with my spouse. Had a nice relaxing time. Would go again
by A verified traveler
Posted 20 Dec 2024
The beach was beautiful, everything was good until I had to leave early for an emergency and waiting to see if they will work with me and reimburse me atleast half of what I paid for my stay. Then I would surely promote it and go back for another visit.
Comment from Hotel Management
20 Dec 2024 by Guest Service, Hotel Management
Dear Yonea,Thank you for taking the time to rate us. We truly appreciate your feedback.Warm regards,Federico EspinalGeneral ManagerPunta Cana Princess
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Guest Service, Hotel Management
Dear Andre,Thank you for taking the time to share your feedback about your recent stay with us. We are pleased that you chose our hotel for your holiday, but we regret that your experience did not meet your expectations. Our primary goal is always to ensure the satisfaction of our guests, and we apologize for any inconvenience you may have encountered.We hope to have the opportunity to welcome you back on your next visit to the Dominican Republic, and we will strive to make your stay more enjoyable.Sincerely,Federico EspinalGeneral ManagerPunta Cana Princess
by A verified traveler
Posted 15 Dec 2024
I paid for a full suite
They inform me at check in I had to pay an additional $1,250.00
For NOTHING
Jacuzzi didn’t work no pressure bathroom had to be fixed three times the toilet didn’t work. They never cleaned the room on time. There was no use of other facilities like they said paid for VIP status never got it third time there not wish to return
They basically tell you everything is included and it is not
I paid &350 a night for 10 nights
They skid my lobster dinner
They told us true sister hotel gone red our vip status
All of not true
Comment from Hotel Management
15 Dec 2024 by Guest Service, Hotel Management
Dear Abraham,Thank you for taking the time to share your feedback about your recent stay with us. We are pleased that you chose our hotel for your holiday, but we regret that your experience did not meet your expectations. Our primary goal is always to ensure the satisfaction of our guests, and we apologize for any inconvenience you may have encountered.We hope to have the opportunity to welcome you back on your next visit to the Dominican Republic, and we will strive to make your stay more enjoyable.Sincerely,Federico EspinalGeneral ManagerPunta Cana Princess
by A verified traveler
Posted 14 Dec 2024
Friendly staffs
Comment from Hotel Management
14 Dec 2024 by Guest Service, Hotel Management
Dear Gimyla,Thank you for taking the time to rate us. We truly appreciate your feedback.Warm regards,Federico EspinalGeneral ManagerPunta Cana Princess
by A verified traveler
Posted 13 Dec 2024
Room a little dated
Comment from Hotel Management
14 Dec 2024 by Guest Service, Hotel Management
Dear Waishana,Thank you for taking the time to rate us. We truly appreciate your feedback.Warm regards,Federico EspinalGeneral ManagerPunta Cana Princess
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Guest Service, Hotel Management
Dear Elsie,Thank you for taking the time to rate us. We truly appreciate your feedback.Warm regards,Federico EspinalGeneral ManagerPunta Cana Princess
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Guest Service, Hotel Management
Dear Lau,Thank you for taking the time to share your feedback about your recent stay with us. We are pleased that you chose our hotel for your holiday, but we regret that your experience did not meet your expectations. Our primary goal is always to ensure the satisfaction of our guests, and we apologize for any inconvenience you may have encountered.We hope to have the opportunity to welcome you back on your next visit to the Dominican Republic, and we will strive to make your stay more enjoyable.Sincerely,Federico EspinalGeneral ManagerPunta Cana Princess
by A verified traveler
Posted 8 Dec 2024
Nice
Comment from Hotel Management
8 Dec 2024 by Guest Service, Hotel Management
Dear Maricarmen,Thank you for taking the time to rate us. We truly appreciate your feedback.Warm regards,Federico EspinalGeneral ManagerPunta Cana Princess
