Falcon's Resort By Melia, All Suites - Punta Cana Reviews

Dear Deanna, Thank you very much for your kind review.We are really pleased we met your expectations.We look forward to welcoming you and your family back for another memorable vacation in the future. Warm regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Emma Christina, We would like to thank you for this review about your recent experience in our hotel.It's delightful to know that our team's friendly service contributed to an elevated experience for you. We take pride in offering a carefree and luxury stay, ensuring that every guest feels special with our sophisticated amenities and attentive staff. We appreciate your suggestion regarding breakfast options and would like to mention that our free buffet breakfast is designed to offer a variety of choices for our guests. However, your feedback is inspiring, and we're always looking for ways to enhance our dining experiences to make them even more inviting and harmonious with guest preferences.All of the team hope that we may be able to see you again in the future. Kindest regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Hebe, We would like to thank you for this review about your recent experience in our hotel.We're truly sorry to hear that certain aspects did not meet your expectations. Our team is dedicated to providing a carefree and luxurious experience, and we're mindful of the importance of maintaining our facilities to the highest standard. We take pride in our daily housekeeping and sophisticated amenities, which are designed to offer a harmonious and inviting atmosphere. Rest assured that we are constantly striving to enhance our resort, ensuring that it remains an inspiring tropical retreat for our guests.All of the team hope that we may be able to see you again in the future. Kindest regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Sarita, Thank you very much for your kind review.We're delighted to hear that our team provided you with such accommodating service, making navigation through our expansive property a breeze. It's great to see that our all-inclusive offerings exceeded your expectations, encapsulating luxury and a carefree spirit. We look forward to welcoming you and your family back for another memorable vacation in the future. Warm regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Elaine, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that the sophistication of our facilities met your expectations. Our team takes pride in maintaining a high standard of luxury and care for our guests.On the other hand, we regret to hear that our dining options did not live up to your expectations. While we offer a variety of culinary experiences, it's disheartening to learn that they fell short of delighting you. We are always mindful of our guests' dining experiences and strive to provide a wide range of sophisticated and elegant options suitable for all palates.We would have loved that you share these comments with us while you were still staying here. We can assure you that our kitchens and restaurants teams would have offered you options that suit your needs, as we understand that receiving hundreds of people from all over the world daily implies making adjustments to our gastronomic offer. We bear in mind that the tastes and preferences of each person vary drastically. What may be overwhelming flavors for someone may not be enough for others. That is why our team will always have options for our guests.Our aim is to create a relaxed and carefree environment that allows our guests to feel fully immersed in the tropical beauty of Punta Cana.All of the team hope that we may be able to see you again in the future. Kindest regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear guest,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Marven,Thank you for taking the time to share your review.It's wonderful to hear that our staff made a positive impression with their warm and inviting service. We're also delighted that you enjoyed the gastronomic experience at our steakhouse and appreciated the variety of our buffet. On the other hand, we are truly sorry to hear about your concerns regarding the upkeep of your room. Our team is usually celebrated for their mindful attention to detail and the sophisticated luxury that our accommodations are known for. We regret that we missed the mark during your stay. Rest assured, the harmony and cleanliness of our suites are a top priority, and your comments are a reminder for us to be ever vigilant in our efforts to provide a carefree and elegant experience. As for the issues with the jacuzzi and shower, we wish we could have resolved them to your satisfaction and provided the seamless comfort you expected. We want to tell you that our hotel constantly monitors the general areas in order to detect any anomaly and resolve it as soon as possible. We can assure you that the most important thing for us is to provide the greatest comfort through maintenance programs for each room.We are sorry that this anomaly has affected your accommodation with us. We would have loved that you share these comments with us when you were still staying here, we can assure you that our team would have offered you options that were adapted to your needs.We are sorry that this has been your perspective of the services that our hotel offers. We can assure you that your comments will be share with everyone involved in order to provide an appropriate follow-up.Paradisus Gran Cana is always making improvement in order to offer the best accommodation experience for all our guests.We hope that in the future you will give us the opportunity to be your host hotel again so that you can enjoy these improvements and thus enjoy with us the wonders that the caribbean has to offer.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Franc, Thank you for taking the time to share your review.We're thrilled to hear that our water park and central pool provided endless entertainment for your little ones, offering a carefree and inviting atmosphere for the entire family. It's also wonderful to know that our Origen buffet allowed you to taste the harmonious blend of local flavors, truly immersing you in our tropical culture. We appreciate your thoughts on the portions and selections at our reservation-required restaurants. While our culinary experiences aim to offer sophisticated dining options, we understand that the bounty of the buffet can be especially tempting with its wide variety of delicious choices.We hope we will have the opportunity to see you again in the future. Best regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Jennifer, Thank you very much for your kind review.Your enthusiasm for our spacious and luxurious rooms fills us with pride, and it's always a pleasure to hear that our accommodations have met your expectations for comfort and elegance. We're delighted that Noemi's informative service at check-in set a positive tone for your stay, reflecting our commitment to a carefree and inviting experience from the moment you arrive. The culinary journey offered by our world-class restaurants such as Karnica Steak House and Mangu is designed to be a sophisticated palate pleaser, and it's inspiring to know that Daniel and Basilio elevated your dining experience with their exceptional service. It's our aim to ensure that every guest is fully immersed in the harmonious blend of local culture and tropical luxury we offer.We look forward to welcoming you and your family back for another memorable vacation in the future. Warm regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana