Falcon's Resort By Melia, All Suites - Punta Cana Reviews

Dear Asif,Thank you for taking the time to share your feedback.We understand how important an excellent night’s rest is for our guests and are pleased our beds we were able to meet your expectations. However, we are sorry to know that you felt our high standards were not upheld and urge guests to share any concerns they have at the time so that we may deal with the matter immediately to ensure you have an enjoyable stay. We have, nevertheless, addressed these issues with our housekeeping team. Moreover, we truly value all feedback and are sorry that you were not entirely satisfied with the level of service delivered by our team. Rest assured that this feedback will be addressed with the relevant managers.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Guest, Thank you for this great review.We're delighted to hear that the sophisticated decor of our suites added a touch of luxury to your family getaway. It's great to know that our buffet assortment impressed you with its variety and elegance. We are also thrilled that our staff's respectful and resourceful service contributed to a harmonious stay. Your appreciation for the thoughtful amenities provided for guests with later flights is inspiring to us.We are grateful for your high praise and thrilled that you would recommend us.We look forward to welcoming you back soon. Kind regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Ramesh, Thank you for taking the time to share your review.We are glad that you appreciated our high standards. We hope we will have the opportunity to see you again in the future. Best regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear guest,Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management

Dear Luis, Thank you for taking the time to review your stay with us.We're delighted to hear that our range of activities for children stands out as a highlight of your family's Christmas experience, reflecting our commitment to providing a carefree and engaging environment for our younger guests. It's also great to know that you found our buffet bountiful and diverse, offering a taste of the luxury and elegance we strive for in our dining options. Our team appreciates your kind words on their service and efforts to ensure your stay was comfortable and inviting.However, we notice your dining experience at our restaurants didn't quite hit the mark of sophistication we aim for; please know that we offer a variety of dining venues beyond the buffet, each with its own unique flair and carefully crafted menus to provide an immersive and harmonious culinary journey. We're sorry to hear about your difficulty with the Wi-Fi connection; rest assured that we always strive to provide seamless and reliable service throughout the resort. Also, while our recent rebranding has brought many new and exciting changes, we acknowledge that the painting updates have been a bit overzealous in some areas. We are mindful of the environment and your comfort in every aspect, including ensuring our tropical oasis is both visually and experientially inspiring.Your advice regarding tipping is valuable and we respect the generosity of our guests, recognizing that it contributes to the overall positive experiences at our resort. We also sympathize with your encounter with mosquitoes at our otherwise fantastic water park and suggest our guests use repellent for a more relaxed visit, especially during certain seasons.We hope we will have the opportunity to see you again in the future. Best regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Arun, Thank you for taking the time to share your review.It's delightful to know you found comfort in our DreamMaker mattress after the initial hiccups were resolved, and appreciated our daily housekeeping efforts to maintain cleanliness. We're also glad you enjoyed the variety of amenities in your room, from the smart TV to the whirlpool bathtub on the terrace, designed to offer a harmonious and inviting atmosphere. However, we regret to hear about the challenges you encountered upon arrival. We strive to ensure a seamless and carefree experience for our guests, and it appears we fell short in this instance. Please rest assured that our team is always on hand to rectify any issues as swiftly as possible, ensuring you can relax and immerse in the tropical luxury our resort offers. Securing dinner reservations can be competitive, given the elegant and sophisticated dining experiences at our world-class restaurants, and we apologize for any inconvenience this may have caused.We hope we will have the opportunity to see you again in the future. Best regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear guest,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Giovanna, Thank you very much for your kind review.We strive to create a memorable experience for every guest and are delighted that you had such an enjoyable experience with us. Your mention of our dedicated team members will encourage us to continue upholding our high standards.We look forward to welcoming you and your family back for another memorable vacation in the future. Warm regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Leonid, Thank you for taking the time to share your review.We're proud that our beautifully maintained facilities and the excellent service from our staff, especially the outstanding support from Francelis and Julianna, contributed to your memorable experience. Our team strives to create a carefree, tropical ambiance that is both inviting and relaxed, ensuring guests like you can fully enjoy their stay. We're mindful of the discomfort that mosquitoes can cause and are continuously working on harmonious ways to enhance our guest's comfort while remaining respectful to the natural environment that surrounds us.We hope we will have the opportunity to see you again in the future. Best regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana

Dear Leony, Thank you very much for your kind review.We're thrilled that you appreciated the pristine condition of our hotel and the top-notch service provided by our team. Our commitment to cleanliness is unwavering, and it's inspiring to hear that our efforts resonate with our guests. We aim to provide an experience that is both luxurious and harmonious with the environment, ensuring a carefree and inviting stay for all who visit.We look forward to welcoming you and your family back for another memorable vacation in the future. Warm regards,Félix BetancourtGuest Experience Manager Paradisus Grand Cana – All Suites – Punta Cana