Ratings based on 3,825 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Worst place to come and stay. Took us over 3 hours from check in to get our room. Was told that it will only take 15 minutes to recheck for our room, went back after 15 minutes, then told to come back in 30 minutes, came back after that then told room won't be ready for another 2 hours. The food was overly salty at all restaurants. Everything had too much salt in it. Excursion were really bad and are tourist traps, especially for the Somona Island and the Dirt Bike/Buggy trail. Paid $90/Per Person (USD) and $60/Per Person (USD) and both of them was not worth it. What a waste of 2 days. Took us to tourist traps areas where they tried to sell us items we did not want. We didn't even get to enjoy or time. Somona Island bad and horrible, water was dirt as heck, too many peoples, and had to walk through a town where the people was asking for money. Dirt bike event had kids chasing us down trying to sell us flowers. Went to a beach that had vendors who were forcing us to buy items from them and had to pay for us to sit down on public chairs/tables. Beach area was dirty, water was brown like it just came out of the toilet. It was all horrible. Hotel rooms were dirty, had dirty sheets, pillow cases, broken down fridge, no locks, lock box broken. Rooms smells, and all of this after waiting 3 hours to get the rooms. Night events were horrible, shows were bad, never coming back.
by A verified traveler
Posted 21 Nov 2024
The destination and resort was beautiful, can't wait to go again. Surroundings - I would not go off resort without a tour or a group of friends.
by A verified traveler
Posted 21 Nov 2024
The food options were horrible. There was a lot of miscommunication. I was underwhelmed.
by A verified traveler
Posted 20 Nov 2024
Clean and staff members are kind and helpful
Comment from Hotel Management
20 Nov 2024 by Madeline Peña , Hotel Management
Dear Guest, Thank you very much for sharing your kind words and thoughts about your vacation. It will be an honor to welcome you back very soon.We are very happy to know that our team, took such good care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life. We are so happy to hear that you enjoyed your stay here at our wonderful resort and were able to leave with smiles and fantastic memories. We would love to see you again in the near future.Sincerely,Customer Care at Majestic Resorts.
by A verified traveler
Posted 20 Nov 2024
All the staff were friendly, helpful, and happy.
Comment from Hotel Management
20 Nov 2024 by Madeline Peña, Hotel Management
Dear Guest, Thank you very much for sharing your kind words and thoughts about your vacation. It will be an honor to welcome you back very soon.We are very happy to know that our team, took such good care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life. We are so happy to hear that you enjoyed your stay here at our wonderful resort and were able to leave with smiles and fantastic memories. We would love to see you again in the near future.Sincerely, Customer Care at Majestic Resorts.
by A verified traveler
Posted 19 Nov 2024
I love the way the honored my birthday. They made me feel special. I wish there was a way to know how to select the adult only side because that’s a preference but we still had a great time. Also the tv reception is really bad.
Comment from Hotel Management
20 Nov 2024 by Madeline Peña, Hotel Management
Dear Guest, Thank you very much for sharing your kind words and thoughts about your vacation. It will be an honor to welcome you back very soon.We are very happy to know that our team, took such good care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life. We are so happy to hear that you enjoyed your stay here at our wonderful resort and were able to leave with smiles and fantastic memories. We would love to see you again in the near future.Sincerely, Customer Care at Majestic Resorts.
by A verified traveler from lexington
Posted 19 Nov 2024
Was a very nice stay. Highly recommend.
Comment from Hotel Management
19 Nov 2024 by Madeline Peña , Hotel Management
Dear Guest, Thank you very much for sharing your kind words and thoughts about your vacation. It will be an honor to welcome you back very soon. We are very happy to know that our team, took such good care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life. We are so happy to hear that you enjoyed your stay here at our wonderful resort and were able to leave with smiles and fantastic memories. We would love to see you again in the near future. Sincerely,Customer Care at Majestic Resorts.
by A verified traveler
Posted 19 Nov 2024
Housekeeping hit and miss, no bath mats provide with slippery tile floor.
Originally put in loud room over pool bar no where room I requested. Moved to another room after several tequests.
Comment from Hotel Management
19 Nov 2024 by Madeline Peña , Hotel Management
Dear Valued Guest, We are really honoured that you chose Majestic for your recent holiday. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. We would like to extend our apologies for any inconvenience you experienced during your stay. Here at Majestic, we try to make every guests stay as special and memorable as possible. We thank you for your patience during this development period and please be assured that we have brought your comments to the immediate attention of Senior Management. Once again, thank you for your valuable comments as it is mainly through guest comments that we become aware of improvements that can be made and this constantly drives us to excellence. Sincerely, Customer Care at Majestic Resorts.
by A verified traveler from marion
Posted 18 Nov 2024
property was old in bad shape. Every building was missing lots of shingles and several leaked. The lock on our balcony door had been ripped off and was unable to be locked. the toilet leaked into the floor sporadically and flooded the living area. the toilet would "hang up" and run for 12 hours at a time. Bars continually dipped their utensils in the same bucket of unsanitary tap water all day. Myself, my fiance, and two friends that we met while there got sick from the food/water. I had diarrhea for 9 days including a 103 degree fever. The shows were very amateur. We couldnt leave the room for 3 days because we were so sick and so we ordered room service, however, half of the time the room service never came.
Comment from Hotel Management
18 Nov 2024 by Cynthia Lebron, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your stay with us by taking our survey. We sincerely apologize for the delay in our response as it is really important for us to receive feedback from our clients. Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We really appreciate you taking the time to share your thoughts with us. We have specifically noted your comments and would like to assure you that these are matters that we take very seriously. Our goal is to provide for each of our guests a fantastic visit and incredible memories and we regret that we did not accomplish this for you. We would like to extend to you our apology for any inconvenience you experienced during your stay due to the level of service you received. We strive to provide for our guests an exceptional experience in our resort through the hard work and know-how of our associates. It is very important to us that every guest receives this star treatment from our staff members and we are sorry to hear you didn’t feel you were treated in this manner. In addition, we have brought your comments to the immediate attention of the Senior Manager for review and improvement. Additionally, we will continue with training and developing the work of our associates to ensure that they are always able to satisfy our guests’ expectations. We hope you will give us another chance to do all in our power to make it up to you on your next visit. Sincerely, Customer CareMajestic Resorts
