Ratings based on 434 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Estimado cliente,En primer lugar, gracias por elegir Impressive Punta Cana y compartir la valoración de su estancia con nosotros.Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spas
by A verified traveler from Hampden
Posted 20 Nov 2024
It is a lovely resort, very comfortable and clean. Staff is nice and entertainment staff is wonderful. Would be nice if they changed up the music around the pool and the disco. Love hearing latino music but would be nice if they had a mix of all genres. More food options at the buffet would be good but there is always something to eat just the same. Snack bar is a great alternative. Overall, love this resort. It has everything we need and is not too big.
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas
by A verified traveler
Posted 18 Nov 2024
For the first time in the DR, I was not expecting luxury but I was not prepared to have to leave early.
To start, check in took almost 3 hours and we didn't even get the room we reserved. What bothered me most was that before even getting a room, it was imposed on us that we should upgrade because there are two sections to the resort, the "basic" side and the "premium" side. I don't want to be bothered with that before even getting a room; that should not be the way to run a resort.
Anyway, once check in was completed for the second time and the new room was remedied and we were brought to what was reserved, the power was out so we were not able to get beach towels, use the water or the lights and the AC was broken. The linens were dirty; there was always some kind of black swipe mark, or what looked like blood or black spots. The staff barely spoke English (so Google translate was my best friend), the AC in our room broke several times, one of those times it leaked and created a puddle in the washroom, people were blasting music from their balconies and yelling until 4 am some nights, the food was mediocre, entertainment was not worth it, the beach was not cleaned many days so there was seaweed everywhere. Because talking to the staff was such an ordeal, we did not try our hand at getting refund.
We ended up flying home early so as not to have to deal with any more of it.
I do not recommend this resort for any length of stay.
We'll be going anywhere but here.
Comment from Hotel Management
19 Nov 2024 by Customer Service, Hotel Management
Dear guest,At Impressive Punta Cana we are committed to our customers and the constant improvement of the services we offer, in order to provide a better experience every day during your stay. That is why we will take into account your comments to take the necessary measures to provide better service every day. Thank you for sharing your feedback.Regards,Impressive Resorts & Spas
by A verified traveler
Posted 18 Nov 2024
Horrible, horrible, the name says it all, Impressive, you will definitely be impressed at how bad it is. My room was not clean, there was a booger in the bathroom by the sink. This is supposedly an all inclusive hotel, but when I got to my room, there were two waters in the mini fridge, one Coke and one sprite. I had to call for the beer, and it was two small coors light. The stairs to go up to my room, always had a foul smell, almost like if someone had pooped on themselves. There was absolutely no space in the restaurants for reservation, which is kind of hard to believe. The buffet area wasn’t bad, in fact, I think it was the only good area. A lot of the staff from the restaurants and bars were also nice. I would never, ever, everrrrrr recommend this place.
Comment from Hotel Management
19 Nov 2024 by Customer Service, Hotel Management
Dear guest,At Impressive Punta Cana we are committed to our customers and the constant improvement of the services we offer, in order to provide a better experience every day during your stay. That is why we will take into account your comments to take the necessary measures to provide better service every day. Thank you for sharing your feedback.Regards,Impressive Resorts & Spas
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Customer Service, Hotel Management
Estimado cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir su experiencia con nosotros. Nos complace saber que su estancia en el resort ha sido positiva y que haya podido disfrutar de las instalaciones y del amable servicio de nuestro equipo. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spa
by A verified traveler
Posted 15 Nov 2024
Beautiful
Comment from Hotel Management
18 Nov 2024 by Customer Service, Hotel Management
Estimado cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir su experiencia con nosotros. Nos complace saber que su estancia en el resort ha sido positiva y que haya podido disfrutar de las instalaciones y del amable servicio de nuestro equipo. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spa
by A verified traveler
Posted 15 Nov 2024
Very nice
Comment from Hotel Management
15 Nov 2024 by Customer Service, Hotel Management
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas
by A verified traveler
Posted 10 Nov 2024
Excellent personal
Comment from Hotel Management
11 Nov 2024 by Customer Service, Hotel Management
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas
by A verified traveler
Posted 3 Nov 2024
Love how the landscape has been kept natural. Therefore, it makes it difficult to manage clean up of the falling debris. They do a great job.
Comment from Hotel Management
4 Nov 2024 by Customer Service, Hotel Management
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spas
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Customer Service, Hotel Management
Estimado cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir su experiencia con nosotros. Nos complace saber que su estancia en el resort ha sido positiva y que haya podido disfrutar de las instalaciones y del amable servicio de nuestro equipo. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,Impressive Resorts & Spa
