Ratings based on 986 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
by A verified traveler
Posted 23 Nov 2024
Great time at Hyatt Ziva! We went in early November with our five and seven year old daughters and loved the resort. Tons for the kids to do between the beach, pools, hot tub, water park, kids club and kids club events. Our kids loved the night shows - the Disney themed event, karaoke, magician, acrobatic show - all really great. Fantastic service - every single staff member has a amole and is engaging and trying to make sure you have the best time ever. It rained one day and we still felt we had plenty to do. It was also really nice to be next to the adults only resort, when we did choose to utilize the kids club, because we were able to get in a few extra restaurants. Highly recommend!
Comment from Hotel Management
25 Nov 2024 by Social Media Manager, Hotel Management
Dear Danielle,Thank you for sharing your fantastic experience at Hyatt Ziva! We’re delighted that you and your family, especially your daughters, enjoyed all the activities, from the beach and water park to the kids club and night shows. It’s wonderful to hear that even a rainy day didn’t stop the fun.We’re thrilled that you appreciated the excellent service from our team and the convenience of being near the adults-only resort to explore more dining options. Thank you for your kind recommendation, and we look forward to welcoming you back for another amazing family getaway!Warm regards,Ana Payano
by A verified traveler
Posted 23 Nov 2024
This was a perfect family vacation. We are a family of 4- me, my husband and our 11 yo and 8 yo sons. The boys loved the water park and ice cream truck, my husband and I loved the numerous food options, the excellent entertainment, the beaches and the superior service. EVERYONE on staff is friendly and accommodating. We stayed the week before Thanksgiving and the weather was just right for a beach vacation. I have nothing bad to say about this resort!
Comment from Hotel Management
25 Nov 2024 by Social Media Manager, Hotel Management
Dear Lauren,Thank you for sharing your wonderful family vacation experience! We’re thrilled to hear that you and your family had a perfect stay, with your sons enjoying the water park and ice cream truck while you and your husband appreciated the food options, entertainment, beaches, and superior service.Your kind words about our friendly and accommodating staff mean so much to us. We’re delighted that everything, including the weather, made for an unforgettable trip. We can’t wait to welcome you back for more cherished family moments!Warm regards,Ana Payano
by A verified traveler
Posted 13 Nov 2024
Great place to stay lived the swim up room
Comment from Hotel Management
18 Nov 2024 by Social Media Manager, Hotel Management
Dear James, Thank you for your wonderful feedback! We’re delighted to hear you enjoyed your stay and loved the swim-up room experience. We hope to welcome you back for another fantastic visit soon!Warm regards,Ana Payano
by A verified traveler
Posted 13 Nov 2024
Food generally was good however buffet dinner was not
Comment from Hotel Management
18 Nov 2024 by Social Media Manager, Hotel Management
Dear Brona,Thank you for sharing your feedback. We’re glad to hear you enjoyed the food overall, though we’re sorry the buffet dinner didn’t meet your expectations. Your input is important to us, and we’ll use it to improve our offerings.We hope to welcome you back for an even better experience next time!Warm regards,Ana Payano
by A verified traveler
Posted 10 Nov 2024
Hands down the best management of all the Hyatt’s I’ve stayed at. Beautiful rooms, receptive to any issues, correcting them right away and a room upgrade same day. The property is very modern and nice looking, tastefully designed
Comment from Hotel Management
18 Nov 2024 by Social Media Manager, Hotel Management
Dear Anemona, Thank you for your fantastic review! We’re thrilled to hear you found our management to be the best among the Hyatts you’ve visited. It’s wonderful to know you appreciated the beautiful rooms, prompt service, and modern design of the property.Your kind words mean the world to us, and we look forward to welcoming you back for another exceptional stay!Warm regards,Ana Payano
by A verified traveler
Posted 10 Nov 2024
We just got back from the Hyatt Ziva and had an amazing trip! The beach was calm and beautiful. Our butler Elvis was very attentive and always made sure we had everything we needed. All of the staff at the resort were very friendly and the service was excellent! We ate breakfast every morning at the Chinola and were greeted by Grey with her wonderful smile and great service. We will definitely be going back!
Comment from Hotel Management
18 Nov 2024 by Social Media Manager, Hotel Management
Dear Antonio,Thank you for your lovely review! We’re thrilled to hear you had an amazing trip and enjoyed the calm, beautiful beach and outstanding service. It’s wonderful to know that Elvis provided such attentive care and that Grey made your mornings at Chinola so special with her warm smile and excellent service.We’re delighted you plan to visit us again and can’t wait to welcome you back for another unforgettable stay!Warm regards,Ana Payano
by A verified traveler
Posted 9 Nov 2024
The Hyatt Ziva Cap Cana has to be one of the nicest resorts we have stayed at as a family. There is a lot to do for all ages. We don’t have younger kids but the staff has planned events that are perfect for younger kids. The resort, rooms, pools, beach, restaurants are all beautiful. There is so much space on the beach. The ocean was green but not clear to the bottom. If you are over 5’ tall you are able to walk out really far. Large pool with pool bar so you never feel crowded. Great water park for the kids although there is no bar area at the water park. I could go on and on about this resort. Overall great experience that I would recommend to anyone and definitely coming back. Great job Hyatt.
Comment from Hotel Management
18 Nov 2024 by Social Media Manager, Hotel Management
Dear Christopher, Thank you for your glowing review! We’re delighted to hear your family had such a wonderful time at Hyatt Ziva Cap Cana. It’s fantastic to know you appreciated the beautiful spaces, thoughtful activities for all ages, and the overall experience. Your kind words about the beach, pools, and restaurants truly mean a lot!We’re so glad you’d recommend us and look forward to welcoming you back for another unforgettable stay. Thank you for choosing us!Warm regards,Ana Payano
by A verified traveler
Posted 8 Nov 2024
The resort is well maintained. There are many daily activities for the kids to enjoy. The service goes above and beyond to ensure you're taken care of. Overall a very good value. Highly recommend for families with kids.
Comment from Hotel Management
8 Nov 2024 by Social Media Manager, Hotel Management
Dear Antonio,Thank you for your wonderful review! We’re delighted to hear that you enjoyed our well-maintained resort, the variety of activities for kids, and the exceptional service. Knowing that we provided great value and a memorable stay for your family means the world to us. We truly appreciate your recommendation!Ana Payano,
by A verified traveler from Staten Island
Posted 3 Nov 2024
Property is beautiful as well as pools and beaches. More staff needed to serve drinks. Lost power multiple times in room due to issue with electrical panel. Had a non working phone.
Comment from Hotel Management
4 Nov 2024 by Social Media Manager, Hotel Management
Dear Michael,Thank you for your feedback and for highlighting both the beautiful aspects of our property and areas where we can improve. Your comments are truly appreciated, as they help us enhance the experience for all our guests.We look forward to the opportunity to welcome you back and provide an even better stay.Warm regards,Ana Payano,
