Ratings based on 1,893 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Evansville
Posted 20 Nov 2024
We visited this Riu in November 2024 and had a great time. The beach was fantastic, the pools were great, and the food was excellent. The only negative for the entire trip was that food and snacks in the sports bar were not refreshed on a timely basis. If you want a late snack catch one of the buffets before they close.
Comment from Hotel Management
21 Nov 2024 by Hotel Riu Bambú, Hotel Management
Dear Fran,Thank you very much for staying with us and taking the time to write your wonderful review.It makes us very happy to learn you had a pleasant stay.We wish you, all the best!And we really look forward to welcoming you again.Kindest Regards, Fran,Hotel Riu BambúOnline Reputation Manager
by A verified traveler
Posted 19 Nov 2024
Food was good
Comment from Hotel Management
21 Nov 2024 by Hotel Riu Bambú, Hotel Management
Dear jose anthony,Thank you very much for staying with us, we really appreciate you took the time to write your evaluation.Our guests’ ratings are important, since they help us improve our services.As we strongly believe that our guests come first, we are sorry to read that we did not get everything right. We will take your feedback into consideration.Hoping to serve you again.Best Regards,Hotel Riu BambúOnline Reputation Manager
by A verified traveler
Posted 18 Nov 2024
Necesita remodelar los cuartos
by A verified traveler
Posted 17 Nov 2024
I likeall
Comment from Hotel Management
20 Nov 2024 by Online Reputation Manager, Hotel Management
Dear claudia,Thank you for taking the time to write such a great review of our hotel on . It was a pleasure having you stay with us and we are thrilled that you enjoyed all aspects of our property. Certainly, we have passed along your very kind comments to our team leaders! It would be great to welcome you soon again! Until then, we wish you all the best.Yours Truly,Hotel Riu BambuOnline Reputation Manager
by A verified traveler
Posted 17 Nov 2024
Service was awesome, people very friendly but the rooms a little bit old and no very good maintenance. Shows are very good. Good for families
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Clean
Comment from Hotel Management
20 Nov 2024 by Hotel Riu Bambú, Hotel Management
Dear Dawn,The best compliment is learning that our valued guests enjoyed their holiday.And thank you very much for taking the time to share your feedback.It would be fantastic to have the opportunity to welcome you again, Dawn.Kindest wishes!Hotel Riu BambúOnline Reputation Manager
by A verified traveler
Posted 16 Nov 2024
Services is terrible, food is not good and over cook, telephone on the room does not work ( if have an emergency you cannot call), room
In bad condition , house keeping steals. Is not safe to stay .Plastic cups on the beverage area dirty ( you can get sick). We DONT Recommend this hotel. Also no welcome drink and explanations when you arrive . Worse experience ever
Comment from Hotel Management
18 Nov 2024 by Online Reputation Manager, Hotel Management
Dear Sarahi Esther,Thank you very much for choosing us and for sharing your review about your last stay.Providing the highest level of hospitality is our number one priority therefore we sincerely apologize for falling short of meeting your expectations.Please rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority.Thank you again for your feedback and we hope to have another opportunity to welcome you back for an enhanced experience.With our best hopes we remain,Hotel Riu BambuOnline Reputation Manager
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 14 Nov 2024
Me gustó la limpieza de las habitaciones, restaurantes y piscinas
Deben mejorar los horarios de los restaurantes con reserva, cierran muy temprano al público
Comment from Hotel Management
18 Nov 2024 by Hotel Riu Bambu, Hotel Management
Apreciada Yanina,Gracias por sus palabras. Le garantizamos que tomamos nota de sus sugerencias y procederemos a gestionarlas con los departamentos adecuados.Permita que le comentemos que, orgullosos nos sentimos al leer sus palabras, satisfechos con nuestro trabajo diario y, con muchas ganas de que vuelva a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones alrededor del mundo para, poder así, ofrecerle otra experiencia maravillosa.Atentamente, Hotel Riu BambuOnline Reputation Manager
