Ratings based on 2,216 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by The Excellence Collection, Hotel Management
Thank you for your preference for Excellence Punta Cana and for sharing your positive experience with others. We eagerly anticipate the chance to host you again for another memorable stay! Greetings from The Excellence Collection.
by A verified traveler from Jersey City
Posted 3 Dec 2024
I recently had the pleasure of staying at Excellence Punta Cana Resort, and I must say, it was an unforgettable experience. From the moment I arrived, I was greeted with warm smiles and exceptional service from the incredible staff. Their attention to detail and genuine care for guests truly set this resort apart.
The resort itself is a stunning oasis, with beautifully landscaped gardens, pristine pools, and luxurious accommodations. Every corner of the property exudes elegance and tranquility, making it the perfect getaway.
One of the highlights of my stay was the dining experience. The restaurants at Excellence Punta Cana Resort offer a culinary journey like no other. Each meal was a delight, with a diverse menu that catered to all tastes. The food was not only delicious but also beautifully presented. The drinks were equally impressive, with a wide selection of cocktails, wines, and other beverages that perfectly complemented the meals.
Overall, my stay at Excellence Punta Cana Resort was nothing short of perfect. The combination of the amazing facilities, incredible employees, and outstanding food and drinks made it a truly memorable vacation. I can’t wait to return and experience this slice of paradise once again!
Comment from Hotel Management
3 Dec 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food and beverages quality, keep our grounds and facilities immaculate and well maintained and the outstanding service provided by our lovely colleagues in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 2 Dec 2024
Amenities, Beach, Pool and Food were excellent. Rooms were old worn and dated.
Comment from Hotel Management
2 Dec 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valuable time to share your review. We are very pleased to read that we meet your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained in order to exceed your expectations. We appreciate your suggestion, which has been already addressed to the management department to be considered. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 1 Dec 2024
Awesome
Comment from Hotel Management
2 Dec 2024 by The Excellence Collection, Hotel Management
Allow us to thank you for your positive review about Excellence Punta Cana and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
by A verified traveler
Posted 30 Nov 2024
The staff couldn't have been nicer. They did everything possible to make sure we had we wanted. The food could have been a little better at some of the restaurants. Overall
, it's a beautiful place.
Comment from Hotel Management
2 Dec 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort, and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. We appreciate your suggestion, which has been already addressed to the management department. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 29 Nov 2024
Do not go here if you have any allergies they will not accomodate you. Everytime we have to specify 10 times over at every food place what our allergies were and we could still detect allergens in the food. It makes no sense to ask us at check-in, to ask us what our room numbers are at each place we order food from and yet we had three waiters for each place who we had to explain what the allergies were and we could end up tasting it in our food after reassuring because they’re probably not taking cross-contamination in account. My friend had a huge allergic reaction on the first night of us staying here specifially at Spice, the asian restaurant where we were reassured by 3 separate people it was gluten free dish. The doctor was unresponsive that night. You have to go to the front desk and have them call the doctor (??) and her advice is just to monitor her for another 20 min in case her breathing becomes restricted. My friend ended up feeling better but it took a while to get there. The next morning another friend had really bad heartburn which she rushed to the doctor for and they said go to the pharmacy for antacids but she didn’t know WHERE it was, we asked other employees and the language barrier was giving us unclear instructions all while my friend is under an emergency where she feels like she can’t breathe and every second was so scary. We eventually found it but it took them time.
This was not worth the premium $$ spent for an all-inclusive. Go somewhere else
Comment from Hotel Management
3 Dec 2024 by The Excellence Collection, Hotel Management
Thank you for selecting Excellence Punta Cana as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.
by A verified traveler
Posted 29 Nov 2024
Exceptional food options, Clean beach and spa was excellent.
Clean rooms.
Oregano dine in needs improvement. Doesn’t taste like italian.
Comment from Hotel Management
2 Dec 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the several food options, attention to detail in order to provide high standards of cleanliness and hygiene, amazing spa, our resort, and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. We appreciate your suggestion, which has been already addressed to the management department to be considered. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 29 Nov 2024
Beach is the best advantage
Comment from Hotel Management
2 Dec 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 29 Nov 2024
Amazing stay! And the staff was so accommodating for my partner with mobility issues. Will definitely return.
Comment from Hotel Management
2 Dec 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday destination and for taking your valued time to share your review. We are very pleased to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable. In addition, our attentive staff made your stay more comfortable. The staff is one of the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 28 Nov 2024
Property was beautiful. Had to get up early to reserve chairs if you want particular seats at the pool. Paid extra $650 to upgrade to Excellence Club, would not recommend doing it. Staff was exceptionally accommodating on anything we needed. I would stay again!
Comment from Hotel Management
29 Nov 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
