Ratings based on 1,676 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
If you are looking for a fabulous resort in DR this is it!!! The cleanliness is off the charts! They do a fantastic job on the grounds keeping it clean and welcoming. You’ll come in to a cold towel and champagne when you arrive. The excursions are fantastic and well worth going. I couldn’t be happier that I went. The only think I’d change is the soliciting on the beach. But the staff does a fantastic job on activities. They have yoga, bingo, dancing lessons and you just don’t want to miss them. The swim up pool to the bar is heated so it was quite pleasant to go swimming in December. The room was impeccable. I recommend a swim up pool as opposed to the rooftop terrace we honestly didn’t use it but 2-3 times. It was nice to take a nap up there. I loved the jacuzzi in the room. And I really suggest the drink Dirty Banana. Sooo yummy! The foods the best. Do yourself a favor and upgrade to the Excellence Club. Magna and the amenities are well worth it. Every employee there is so kind and nice and don’t forget $5’s and $1’s for tips! We thoroughly enjoyed our stay and intend to try out other of Excellence Resorts!
Comment from Hotel Management
17 Dec 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. In addition, we are delighted to read that you enjoyed the perks of being an Excellence Club guest and also that our colleagues went out of their way to make you feel welcome as a result of giving the royal treatment you deserved. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 16 Dec 2024
My wife and I were blown away by the staff, facilities, and service from the moment we arrived. I would highly recommend Excellence El Carmen to anyone considering a stay
Comment from Hotel Management
16 Dec 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort, and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 16 Dec 2024
My Wife and I traveled here for our honeymoon this December. Weather was amazing, sunny low 80s during the day, clear mid to upper 70s at night, little to no rain. I could not recommend Excellence El Carmen any more. The best staff, the best service, best food, rooms, views, beach, shows, everything you could ask for in an all-inclusive resort, they have it. Everyone we encountered was very happy and helpful. We thoroughly enjoyed our stay and will hopefully return one day.
Comment from Hotel Management
16 Dec 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence El Carmen as the host of your Caribbean honeymoon and for taking your valued time to share your review. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable your getaway was due to the good food quality you encountered at any restaurant you attended. We will pass your kind words along to the entire team. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 16 Dec 2024
Excellenct guest to employee ratio.
Comment from Hotel Management
16 Dec 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
16 Dec 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.
by A verified traveler from Simsbury
Posted 15 Dec 2024
Nice but not exelent
Comment from Hotel Management
16 Dec 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
16 Dec 2024 by The Excellence Collection, Hotel Management
We want to express our gratitude for choosing Excellence El Carmen and for sharing your positive feedback with other travelers. We can't wait to have you back for another unforgettable stay! Greetings from The Excellence Collection.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
16 Dec 2024 by The Excellence Collection, Hotel Management
Thank you for your preference for Excellence El Carmen and for sharing your positive experience with others. We eagerly anticipate the chance to host you again for another memorable stay! Greetings from The Excellence Collection.
by A verified traveler from Salem
Posted 15 Dec 2024
We loved the staff, they were always friendly and helpful. Some of their employees went above and beyond their duties to make our experience memorable. The only thing I thought could be improved was the excellence club check in. There were quite a few people checking in with us and it was difficult for the staff to keep track of the order for checkin. At past resorts that I have been to, they had numbers on stands that were assigned to each group, that way, the staff knew who was next to check in.
Comment from Hotel Management
16 Dec 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable. In addition, our attentive staff made your stay more comfortable. The staff is one of the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. We appreciate your suggestion, which has been already addressed to the management department. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
by A verified traveler
Posted 15 Dec 2024
Couple things to improve on:
1. Your Burbon needs an upgrade, Jim Beam isn’t good, at least get a Woodford Reserve or something on that level.
2. Bathroom Towels are worn out, they feel like sandpaper
Comment from Hotel Management
16 Dec 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
