Ratings based on 1,169 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Gabriela De La Rosa., Hotel Management
Dear Mirela,Thank you for staying with us and for your amazing review. It is good to know that you enjoyed your vacation with us, and that we could exceed your expectations with our friendly service. Comments like your motivate us to keep doing our best to give you the most beautiful vacation experience. We strive to deliver an Excelente time to all of our guests. Dreams Onyx Resort & Spa is your home, and we look forward to welcoming you back anytime.Sunny regards,
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Gabriela De La Rosa., Hotel Management
Dear Vanessa Simoes,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,
by A verified traveler
Posted 19 Nov 2024
Great fun
Comment from Hotel Management
20 Nov 2024 by Gabriela De La Rosa., Hotel Management
Dear Matthew,Thank you for staying with us and for your lovely review. We love to know that you had an amazing time, and that we could exceed your expectations. It is good to know that you enjoyed your vacation with us, and that we could exceed your expectations with our facilities, food and our friendly service.We look forward to welcoming you back anytime.Sunny regards,
by A verified traveler from easton
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Gabriela De La Rosa., Hotel Management
Dear Taurean,Thank you for staying with us and for your amazing review. It is good to know that you enjoyed your vacation with us, and that we could exceed your expectations with our friendly service. Comments like your motivate us to keep doing our best to give you the most beautiful vacation experience. We strive to deliver an Excelente time to all of our guests. Dreams Onyx Resort & Spa is your home, and we look forward to welcoming you back anytime.Sunny regards,
by A verified traveler
Posted 17 Nov 2024
Was my second time at this resort for a wedding! Resort is nice, some staff are exceptionally nice and helpful and others are rude. We had a butler and I don’t know if it was who we had or how it works, but after the first day outside of text messaging he was not attentive to us at all, total waste of money. We upgraded for private pool and adult only pool, premium liquor. Lots of food options and you can utilize dreams next door. The drink options with upgrade were no different, grey goose, Don Julio, Hennessy was still not an option and had to be brought by the bottle. Traveled with a group and had fun, but would not return to this resort voluntarily if I visit DR again.
Comment from Hotel Management
18 Nov 2024 by Gabriela De La Rosa., Hotel Management
Dear Myesha,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,
by A verified traveler
Posted 14 Nov 2024
Restaurant food subpar at best. Bad steaks, horrible Mexican food, hibachi staff n show was better than food. Had no representation of Real Dominican food. Get rid of the Mexican restaurant and add a DR one after all we are going to DR. The cave water slide needs to be resurfaced it left scratch down my back. Also all the hallways have super slick tiles and are always wet. Water leaked cracks from shower to sleep area and she ended up slipping and falling. Out door tub had no hot water. Overall highly unlikely to return but the kind hearted hard working staff saved this resort from being 1 star.
Comment from Hotel Management
14 Nov 2024 by Gabriela De La Rosa., Hotel Management
Dear Veronica,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,
by A verified traveler
Posted 14 Nov 2024
Our VIP personal concierge Javier, was such a great personal concierge everything we need he was already on top of it from the time we got there until the time we left he even checked and made sure we made it home safe. The entire staff was awesome. Ivette and enolo was also great people. Because of them we will be visiting again very soon. Thanks to Javier for everything
Comment from Hotel Management
14 Nov 2024 by Gabriela De La Rosa., Hotel Management
Dear Darrin,We owe you our gratitude for making Dreams Onyx Resort & Spa the destination of your trip. We’re thrilled to know that you had a wonderful stay with us have really enjoyed your stay and that the staff has provided you with wonderful service, specially Javier.We aim to provide excellent service to our guests, we will certainly share your kind comments with our colleagues.Regards,
by A verified traveler
Posted 13 Nov 2024
We were VERY disappointed with Dreams Onyx! When we got to our room we couldn't get the door to unlock so we couldn't get out and when we went to call the Front Desk, the phone had no to cord on it. The TV also didn't work. The food was terrible. The service at the buffets was horrible. After we were seated it took forever for anyone to come to our table to ask for drinks and then we never got them. The waiters just kept walking by us like we didn't exist. When we asked them again where our drinks were, they seemed very put out. The food in the Mediterranean restaurant was barely edible. The meat was so tough, we couldn't even cut it with a knife. The couple beside us left immediately after getting their food, it was that bad. I understand you're not going to have 5-star meals, but at least make them edible! It was very noticeable most of the staff didn't want to be there. There were a few that went above and beyond and we appreciated that. We did have a horrible experience at the swim up bar in the lazy river. The bartender was so focused on our 12 year old daughter, it was creepy. He kept asking her questions, how old she was, where she was from, what she likes to do and would not take his eyes off her at all. He barely looked at my husband and I when we were trying to order drinks. He was so creepy, we immediately left. Seemed like unless you were Preferred status, you really didn't matter.
Comment from Hotel Management
13 Nov 2024 by Gabriela De La Rosa., Hotel Management
Dear Nancy,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,
by A verified traveler from Norfolk
Posted 11 Nov 2024
Food wasn't great
Comment from Hotel Management
11 Nov 2024 by Gabriela De La Rosa., Hotel Management
Dear Cynthia,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Gabriela De La Rosa., Hotel Management
Dear Elizabeth,Thank you for staying with us and for your lovely review. We love to know that you had an amazing time, and that we could exceed your expectations. It is good to know that you enjoyed your vacation with us, and that we could exceed your expectations with our facilities, food and our friendly service.We look forward to welcoming you back anytime.Sunny regards,
