Ratings based on 265 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
They refill the water bottles. Not a single one i found was sealed and i asked my concierge anrld he confirmed they were refills. Food was ok at best and liquor was not top shelf as advertised. Pretty sure they fill the bottles halfway with water.
Comment from Hotel Management
20 Nov 2024 by Edwin Montero, Hotel Management
Dear Gregory, Thank you for sharing your feedback about your recent stay at our resort. We greatly appreciate the time you took to express your concerns.Regarding your observation about the water bottles, we would like to clarify that at Dreams Flora Resort & Spa, we adhere to strict quality and sustainability standards. The water bottles we provide are not refilled but are supplied by certified vendors who ensure they meet all safety and hygiene regulations. We regret any confusion this may have caused during your stay.As for the food and beverages, we are sorry to hear they did not meet your expectations. Our goal is to provide a high-quality culinary experience and a wide selection of premium liquors. We will share your feedback with the respective teams to ensure these aspects are reviewed and improved where necessary.We value your feedback as it helps us identify opportunities to enhance our services. We hope to have the opportunity to welcome you again in the future and provide you with an experience that meets your expectations.Kind regards,Edwin MonteroeConcierge
by A verified traveler
Posted 18 Nov 2024
Love it
Comment from Hotel Management
19 Nov 2024 by Edwin Montero, Hotel Management
Dear Arelys, Thank you for choosing Dreams Flora and providing us your review.We would like to express our sincere thanks for your valuable feedback . We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards,Edwin MonteroeConciergeDreams Flora Resort & Spa
by A verified traveler
Posted 7 Nov 2024
Me gusto todo...exelente
Comment from Hotel Management
11 Nov 2024 by Edwin Montero, Hotel Management
Dear Samuel, Thank you for choosing Dreams Flora and providing us your review.We would like to express our sincere thanks for your valuable feedback . We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards,Edwin MonteroeConciergeDreams Flora Resort & Spa
by A verified traveler
Posted 4 Nov 2024
Nice resort, quite and safety place
Comment from Hotel Management
4 Nov 2024 by Edwin Montero, Hotel Management
Dear Wojciech,Thank you for choosing Dreams Flora and providing us your review.We would like to express our sincere thanks for your valuable feedback . We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards,Edwin MonteroeConciergeDreams Flora Resort & Spa
by A verified traveler
Posted 3 Nov 2024
Overall nice and clean. Rooms have a practical design and are clean and comfortable. AC worked great and it was silent!! Food was good and varied from day to day. The beach was a bit crowded on the common area but still had enough beach beds at any time of the day. We liked the barrier net that kept the sea weeds outside the swimming are. The nicest part of the beach is the members only area on the right side with lots of sittings and palm trees.
Comment from Hotel Management
4 Nov 2024 by Edwin Montero, Hotel Management
Dear ANA-MARIA,Thank you for choosing Dreams Flora and providing us your review.We would like to express our sincere thanks for your valuable feedback . We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards,Edwin MonteroeConciergeDreams Flora Resort & Spa
by A verified traveler
Posted 2 Nov 2024
From the moment you arrive to the property they give you a very harmonious welcome.
All the employees are excellent people.
Comment from Hotel Management
2 Nov 2024 by Edwin Montero, Hotel Management
Dear Erica,Thank you for choosing Dreams Flora and providing us your review.We would like to express our sincere thanks for your valuable feedback . We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards,Edwin MonteroeConciergeDreams Flora Resort & Spa
by A verified traveler
Posted 29 Oct 2024
We had a great holiday in a great hotel! The food in the restaurants is delicious, and there is a large selection of everything, especially delicious pastries in a large selection! The hotel grounds are very beautiful, there is a show every day for every taste!!!
Comment from Hotel Management
30 Oct 2024 by Edwin Montero, Hotel Management
Dear Angela,Thank you for choosing Dreams Flora and providing us your review.We would like to express our sincere thanks for your valuable feedback . We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards,Edwin MonteroeConciergeDreams Flora Resort & Spa
by A verified traveler
Posted 22 Oct 2024
Highly recommend Dreams Flora! Staff is super friendly, helpful and accommodating. The property is gorgeous and clean. Lots of food options and bars to choose from. Spa was great as well!
Comment from Hotel Management
22 Oct 2024 by Edwin Montero, Hotel Management
Dear Mariol,Thank you for choosing Dreams Flora and providing us your review.We would like to express our sincere thanks for your valuable feedback . We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards,Edwin MonteroeConciergeDreams Flora Resort & Spa
by A verified traveler
Posted 19 Oct 2024
Poor housekeeping
Comment from Hotel Management
19 Oct 2024 by Edwin Montero, Hotel Management
Dear Niels,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Edwin MonteroeConciergeDRFPC
by A verified traveler
Posted 19 Oct 2024
We had a great time, we will definitely return.
Comment from Hotel Management
19 Oct 2024 by Edwin Montero, Hotel Management
Dear Katherine,Thank you for choosing Dreams Flora and providing us your review.We would like to express our sincere thanks for your valuable feedback . We are very pleased to know that your experience with us was exceptional and that you enjoyed your stay at our hotel.Thank you for your kind recommendation of our hotel. We cannot wait to have you back for another memorable stay.Regards,Edwin MonteroeConciergeDreams Flora Resort & Spa
