Ratings based on 416 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Aug 2024
Its a false advertising things didnt look like thw pics
by A verified traveler
Posted 4 May 2024
The service not good the TV didn't work I stay 2 night and they only give one breakfast I had to pay for light separate very disopinte 😥
by A verified traveler
Posted 17 Mar 2024
Dirty, old, nothing worked, staff takes $20 for AC as a security deposit and claimed to give back money based on how much AC was used but they just took the keys from me and never gave me money back. Don’t come here
by A verified traveler
Posted 27 Feb 2024
by A verified traveler
Posted 13 Feb 2024
by A verified traveler
Posted 13 Feb 2024
First of all is the very first time that I have to pay electricity extra, then the lights inside were to save electricity but you couldn’t illuminate the house properly, the toilet was broken, the showers very bad condition and all in one not the money the ask
by A verified traveler
Posted 6 Feb 2024
by A verified traveler
Posted 18 Jan 2024
by A verified traveler
Posted 9 Aug 2023
Please do not book here! The pictures and descriptions are not at all a true representation of the resort. In fact, the name listed on Expedia isn’t even the actual name of the villages. My wife and I planned and booked this place on Expedia and had our three children with us. Once we arrived at the airport and found our charter driver, we learned that no one there even knew where the resort was located. When we arrived at the actual ‘Los Corales Resort’ we were told we did not have a booking there. We had to walk through that resort then down a dirty alleyway to find the bungalows. The manager (Miguel) didn’t even know we were coming and was surprised to see us. He ended up taking us to a room - it was filthy dirty, the beds were broken, windows were broken, the oven looked like something out of a horror movie, and it simply felt unsafe. The pool is nothing like the photo either. It was very cloudy and there wasn’t a single chair or table around it. We asked for a refund, and after spending 2 hours on the phone with Expedia the manager signed our bill he had and said total refund would be given once his boss comes in (I have that on video). We wanted to get away from that unsafe environment before it got dark, so we booked another resort and called an Uber to take us. End story, Miguel’s boss refused a refund, so we got stuck paying for a place we never stayed in. What an absolute nightmare. Please stay far, far away!!
by A verified traveler
Posted 7 Aug 2023
The pictures they show on here are probably from 10 years ago. Not worth the money. Broken tile, loose baseboards, 2 broken A/C, broken cabinets, broken shower head, couches falling apart, bad internet service. Great location tho.
