Ratings based on 473 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Avenel
Posted 2 May 2024
The bartenders were great! Elvin and Pedro by the snack bar are wonderful! Elvin always came by to make sure we had everything we needed. The housekeeper MariCruz was not friendly at all. She was no where to be found until the day we checked out (i guess she was expecting us to tip her) When we arrived there was clumps of hair in the shower drain and chewed up gum on the floor. We had to ask for wash cloths and extra towels every day.our mini bar was not restocked. We had to bring our own water back to the room. Maricruz was heard in the hallway complaining how she has 25 rooms to clean in a day. (So unprofessional) All the other housekeepers were always friendly to bad they weren't our housekeeper. Our Butler Fednon, we only saw him on the first day of check in. We never saw him again. We text him to confirm our dinner reservations but He said he had an emergency. No other butler filled in for him we missed out on reserving dinner because of him. We were told by reservationist all restaurants were booked for the week. Our master suite was spacious and a great view.
The nightclub was really nice the casino was ok. The food was delicious every day. I would not say this is a 5 star. The price we paid was def. Over priced. We usually stay in the presidential suite in Secrets Cap Cana. That is 5 star. (Btw was sold out) BeLive was a good choice we had fun and enjoyed most of the staff. Regulate the ppl holding beach chairs.
by A verified traveler
Posted 18 Feb 2024
Be Live relocated us to another hotel due to construction. We were supposed to have equivalent accommodations and did not. The hotel we were placed with also did not have any record of the reservation from Be Live, even though I had checked with them by message 4-6 times to confirm.
by A verified traveler
Posted 20 Sep 2023
Not enough oceanside seating for anybody who didn't "save" location
by A verified traveler
Posted 23 May 2023
Let me start by saying the Be Live was closed for renovations during the time of our travel. It was me and my husband for 7 days. They conveniently moved our reservation to the nearby Jewel Palm Beach. We were pretty hesitant because we wanted the Be Live for the night club, food options and adult only atmosphere. Honestly, we had an incredible stay at Jewel. They had amazing food options for club members beautiful beaches, friendly staff, great drinks, clean rooms, clean atmosphere, the silent parties were amazing, entertainment was decent, still wanted the Be Live though, the Jewel doesnt have a nightclub but the pool parties, volleyball and food made up for it. We just wanted to get more wild and couldnt because there were kids
by A verified traveler
Posted 17 May 2023 on Hotels
by A verified traveler from MIAMI
Posted 25 Apr 2023
The hotel staff is so friendly always ready to serve
The hotel looks nice but little dark at night specially for older people .
the food terrible !!! I got sick and had to be hospitalized
and of course I paid the price I will not recommend this hotel to no body
Comment from Hotel Management
4 May 2023 by General Management, Hotel Management
Dear Mr. German,Thank you for taking the time to share your experience with us. We are glad to hear that you found our staff to be friendly and ready to serve. However, we are sorry to hear that you had a negative experience with the food and became ill as a result. We take the safety and well-being of our guests very seriously, and we apologize for any discomfort you may have experienced.We appreciate your feedback regarding the lighting at night and will take it into consideration as we continue to improve our facilities. We hope that you have fully recovered from your illness and we are sorry for any inconvenience caused.We value your recommendation and hope to have the opportunity to regain your trust in the future.Best regards,General ManagementBe Live Collection Punta CanaDear guest,Thank you for taking the time to share your experience with us. We are glad to hear that you found our staff to be friendly and ready to serve. However, we are sorry to hear that you had a negative experience with the food and became ill as a result. We take the safety and well-being of our guests very seriously, and we apologize for any discomfort you may have experienced.We appreciate your feedback regarding the lighting at night and will take it into consideration as we continue to improve our facilities. We hope that you have fully recovered from your illness and we are sorry for any inconvenience caused.We value your recommendation and hope to have the opportunity to regain your trust in the future.Best regards,General Management
by A verified traveler
Posted 18 Apr 2023
I never got to stay at the be live property . The be live property was closed and my reservation was moved to the jewel palm beach . The jewel palm beach was a very nice hotel however I did not receive the accommodation s that I paid for . I paid for a junior suite with beach walk out . I was placed in a standard with with no view !!
Comment from Hotel Management
22 Apr 2023 by Be Live Collection, Punta Cana – Adults Only, Hotel Management
Dear Guest,First of all, thank you for choosing Be Live Collection Punta Cana as your preferred Caribbean destination and for taking the time to share your thoughts on your most recent stay. Regarding the specifics of some aspects of the accommodations, we have forwarded your comments to the responsible personnel, who will address them and ensure that we continue to provide state-of-the-art facilities.As a result, we sincerely apologize and look forward to the opportunity to provide you with a better experience in the future.Best regards,General Management,Be Live Collection, Punta Cana – Adults Only
by A verified traveler
Posted 16 Apr 2023
El lugar nos gustó. Nos divertimos mucho. Buena atención.
Comment from Hotel Management
19 Apr 2023 by Be Live Collection Punta Cana Adults Only, Hotel Management
Estimada Sra. Flor,Gracias por tomarse el tiempo para compartir su experiencia en nuestro hotel. Nos complace saber que disfrutó de su estancia y que recibió una buena atención por parte de nuestro equipo. Esperamos tener el placer de darle la bienvenida nuevamente en un futuro cercano.Saludos cordiales,Gerencia GeneralBe Live Collection Punta Cana Adults Only
by A verified traveler
Posted 15 Apr 2023
We had a wonderful vacation.
The master suite with walkout pool was great.
The food was good but we didn’t take advantage of the Al a cart dining options until late In the vacation and should have switched it up sooner as the buffet didn’t change much,
Staff were great to us.
I would stay here again.
Comment from Hotel Management
15 Apr 2023 by The Management at Be Live Collection Punta Cana, Hotel Management
Dear Ms. Rachel,Thank you very much for taking the time to share your positive experience during your stay at Be Live Collection Punta Cana. We are delighted to hear that you enjoyed the master suite with a walkout pool, the good food, and the excellent service provided by our staff. It's always great to hear that our guests had a wonderful vacation, and we appreciate your feedback regarding the buffet and the Al a carte dining options.We thank you for your recommendation and for choosing Be Live Collection Punta Cana as your vacation destination. We look forward to welcoming you back soon!Best regards,General ManagementBe Live Collection Punta Cana
by A verified traveler
Posted 11 Apr 2023
The staff were awesome and attentive. The facilities were very clean. I would absolutely go back.
Comment from Hotel Management
12 Apr 2023 by The Management at Be Live Collection Punta Cana, Hotel Management
Dear Ms. Jennifer,Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you found our staff to be awesome and attentive, and that our facilities were very clean. It's wonderful to know that you had a great experience and would consider returning to our property. We hope to have the pleasure of welcoming you back soon!Regards,Be Live Collection Punta Cana - Adults Only
