Ratings based on 4,147 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
by A verified traveler
Posted 21 Dec 2024
The best part of the restore was the employees, expect the for the women at the towel station had such nasty attitudes and they only had to hand out towels. Neighboring rooms had music blasting all hrs of the night and for several nights in a row.
During check in staff didn’t explain anything to us and where we can find the restaurants or buffets and they didn’t explain what we had access to and didn’t have access to. We had to ask each time.
Comment from Hotel Management
21 Dec 2024 by César Güílamo Montilla
Director
Barceló Bávaro P, Hotel Management
Dear Guest, Thank you for taking the time to review your stay.We are sorry to hear that your experience with the towel station staff and the noise levels from neighboring rooms did not meet the expectations set by our resort's serene ambiance and attentive service. We understand that such occurrences can impact the relaxation and comfort that we strive to provide for all our guests.Furthermore, we regret that the check-in process did not provide you with the necessary information to immediately enjoy our various facilities and services. We appreciate you bringing these matters to our attention.Nonetheless, we are delighted that you found our staff to be a highlight of your stay and that you were satisfied with the overall service provided. Our team is dedicated to offering an inviting and enjoyable environment, and it's heartening to know that we succeeded in this regard.We are hoping to welcome you back in the future. All the best.César Güílamo MontillaDirectorBarceló Bávaro Palace
by A verified traveler
Posted 20 Dec 2024
Excellent oceanfront room; we loved the pool, the beach, and some of the à la carte restaurants. The service from everyone was outstanding, and we truly enjoyed our stay. We believe the nighttime entertainment activities could be improved a bit. Additionally, it would be helpful to train the train drivers to inform passengers about the route and ensure they remain focused during the ride. Overall, we had a wonderful experience and would happily return!
Comment from Hotel Management
21 Dec 2024 by César Güílamo Montilla
Director
Barceló Bávaro P, Hotel Management
Dear Sir, Thank you for sharing your experience with us.We are thrilled to hear you enjoyed your stay at our resort.We regret to hear that our evening entertainment and train service did not completely meet your expectations. We continuously strive to provide enjoyable activities for all our guests and appreciate your input, which we will take into consideration for future improvements. Regarding the train service, it is important for us to ensure that all guests receive clear and accurate information, and we apologize for any oversight in this matter.We are delighted that you appreciated the oceanfront room, our beautiful pool, and the pristine beach. Our team takes pride in offering a variety of dining experiences, and it is gratifying to know you enjoyed some of our à la carte restaurants.Furthermore, we are pleased that the service provided by our staff contributed to a memorable vacation. Our dedicated team works hard to ensure every guest feels welcomed and cared for during their stay. The breathtaking views from our oceanfront accommodations, combined with the array of activities, aim to create the perfect balance between relaxation and entertainment.We hope we will have the opportunity to see you again in the future. Best regards,César Güílamo MontillaDirectorBarceló Bávaro Palace
by A verified traveler
Posted 20 Dec 2024
The private beach was amazing! The staff was super kind, and friendly.
Comment from Hotel Management
21 Dec 2024 by César Güílamo Montilla
Director
Barceló Bávaro P, Hotel Management
Dear Madam,Thank you for sharing your experience with us.We are truly honored to read such positive remarks about your stay at Barceló Bávaro Palace All Inclusive.We are delighted that you enjoyed the pristine private beach, the warm hospitality of our staff, and your well-appointed accommodations with their comprehensive amenities. It is great to know that our hotel's condition met your expectations, reflecting our commitment to providing exceptional stays for our guests.It would be a pleasure to welcome you back. Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
20 Dec 2024 by César Güílamo Director Barceló Bávaro Palace, Hotel Management
Dear Guest, We would like to thank you for trusting in our Barceló Bávaro Palace, we are glad that you spent an amazing time in our wonderful hotel, and that we were able to meet your expectations. We would be grateful to welcome you back in our little Caribbean paradise. Regards,
by A verified traveler
Posted 19 Dec 2024
My husband and I had a pleasant stay!
Comment from Hotel Management
19 Dec 2024 by César Güílamo Director Barceló Bávaro Palace, Hotel Management
Dear Madam,Thank you for sharing your experience with us.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be a pleasure to welcome you back. Best wishes,César Güílamo MontillaDirectorBarceló Bávaro Palace
by A verified traveler
Posted 19 Dec 2024
I will never stay at this hotel again!! If you are African American I would advise you stay at a different location. They are very racist! You literally have to pull out money for you to even get close to the same treatment as anyone else. I even complain to one on the manager but they don’t really like to address the real issue at hand. They like to hush you.
Comment from Hotel Management
19 Dec 2024 by César Güílamo Director Barceló Bávaro Palace, Hotel Management
Dear Guest, Thank you for taking the time to review your stay.We are distressed to hear about your experiences concerning the service and treatment you received. We firmly believe in providing a welcoming and inclusive environment for all our guests, regardless of their background. It is regrettable that you felt this was not the case during your stay, and we sincerely apologize for any discomfort or inconvenience this may have caused you.We are pleased that you appreciated the pristine condition of your room and the amenities provided. Our team works diligently to ensure that each guest room is a sanctuary of comfort and cleanliness, offering a restful and enjoyable stay.Nonetheless, we take great pride in our hotel's condition and are glad that you recognized the high standards we strive to maintain. The Barceló Bávaro Palace is committed to delivering a luxurious experience in a beautiful setting, and it is rewarding to know that these aspects met your expectations.We are hoping to welcome you back in the future. All the best.César Güílamo MontillaDirectorBarceló Bávaro Palace
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
19 Dec 2024 by César Güílamo Director Barceló Bávaro Palace, Hotel Management
Dear Guest, We would like to thank you for trusting in our Barceló Bávaro Palace, we are glad that you spent an amazing time in our wonderful hotel, and that we were able to meet your expectations. We would be grateful to welcome you back in our little Caribbean paradise. Regards, Cesar GüílamoDirectorBarceló Bávaro Palace
by A verified traveler from CHAPEL HILL
Posted 16 Dec 2024
EXCELLET CHOICE
Comment from Hotel Management
17 Dec 2024 by César Güílamo Montilla
Director
Barceló Bávaro P, Hotel Management
Dear Mr Vicente,Thank you very much for this kind review.We are thrilled that you found our room cleanliness, hotel condition, service, and room amenities to be to your satisfaction. It is our pleasure to offer our guests an all-inclusive experience with a variety of activities, luxury accommodations, and gourmet dining options to ensure a memorable stay at Barceló Bávaro Palace.We look forward to seeing you again soon.Best regards,César Güílamo MontillaDirectorBarceló Bávaro Palace
by A verified traveler
Posted 15 Dec 2024
The pools and beaches are lovely.
Excellent water pressure and hot water in the shower. The bed was super comfortable too.
Food is like all the all inclusives- Ok but a week of it is enough.
Comment from Hotel Management
16 Dec 2024 by César Güílamo Montilla
Director
Barceló Bávaro P, Hotel Management
Dear Madam,Thank you for the time taken to share your experience of staying with us.It is wonderful to hear that you had an enjoyable stay at our resort.We are thrilled that you appreciated the pristine pools and beaches, the excellent water pressure and hot water in the shower, and the comfort of our beds. It's also gratifying to know that our hotel condition, service, and room amenities contributed positively to your experience. While our gastronomic variety is designed to cater to a wide array of tastes, we understand that dining preferences are highly individual and appreciate your perspective on our all-inclusive offerings.The entire team really hope we can welcome you back on a future occasion. Kindest regards,César Güílamo MontillaDirectorBarceló Bávaro Palace
