Ratings based on 19 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Washington
Posted 9 Mar 2020
Mukan resort was beyond words. I have never had a more wonderful experience in my whole life. The resort was incredibly well kept and serene, and the wait staff were top class. I can’t recommend Mukan more highly!!!
Comment from Hotel Management
23 Mar 2020 by Jorge Linares Reservation Manager, Hotel Management
Dear Deasy,
We are more than happy to heard your amazing experience in our pice of heaven Mukan Resort.
Best Regards
by A verified traveler
Posted 3 Mar 2020 on Hotels
Beautiful room, nice location, however price is too high for value, and dinners much too expensive.
Comment from Hotel Management
23 Mar 2020 by Jorge Linares Reservation Manager, Hotel Management
Good afternoon Dear Guest,
We really appreciate your comments.
your feedback is so helpful for all of us!
Best Regards
by A verified traveler
Heaven on earth.
Posted 18 Feb 2020 on HotelsAbsolutely stunning, breath-taking slice of heaven away from tourist traps and in the thick of a nature preserve. Felt like we had the place nearly to ourselves. Plenty of privacy even in the main lodge. Service was great. A drive from Tulum proper- but we rented a car and all in all, once you get past the strip of "trendy" (i.e. tacky) resorts near Tulum, the road down to Mukan was one of the most beautiful drives I've ever taken. I am counting down until my next visit back. I could write a novella about all the wonderful attributes here - the sand, the sea, the beach, the dogs, the sunset dock by the mangroves. We took a nature excursion through the hotel and saw sea turtles, dolphins, and manatees. The only small note I'll say - the food is not amazing. It's fine - but dinner (sans the delicious cheesecake) didn't impress me.
Comment from Hotel Management
23 Mar 2020 by Jorge Linares Reservations Manager, Hotel Management
Good afternoon Mrs, Hillary,
We really appreciate all your comments, your words are very encouraging to continue with this amazing team.
Also, we will take care on the details about our food experience.
Best Regards
by A verified traveler
Posted 28 Jan 2020 on Hotels
Comment from Hotel Management
23 Mar 2020 by Jorge Linares Reservations Manager, Hotel Management
Good afternoon,
We apologies for our late response!
I really glad to heard that your stay was so amazing!
Best Regards
by A verified traveler
Paradise
Posted 29 Aug 2019 on HotelsCouldn’t think of a better place to spend time. From start to finish Juan and his team manage to make what is already an incredibly special place even more special. Beautiful location, wonderful hotel and attentive service. We loved it.
Comment from Hotel Management
29 Aug 2019 by Juan Vilchis, Hotel Management
Dear Rory and Sharon;
Thank you for your kind words.
We hope to welcome you soon for more sunsets!
Kindes regards,
Mukan Team
by A verified traveler
Relaxing Gem south of Tulum
Posted 28 Aug 2019 on HotelsThis is a great remote hotel amidst the bustle of Tulum. An hour south (3 hours from airport). Cute Boutique hotel with 10 rooms. Secluded, great service. Food was fine (nothing incredible but it was good). The hotel has a beach side with kayaks and paddle boards and a lagoon side where you can hire a boat to show You around. It’s not cheap but we saw dolphins and turtles. The sunset on the lagoon side was beautiful. We stayed in the master beach villa which I highly recommend. It’s off on its own with direct beach views. The staff was very personalized and everyone was nice. They made us a candlelight 4 course dinner in front of our room and set up free cocktails and apps for sunset. Lots of hammocks and day beds for places to relax. This place is great for a family reunion or corporate retreat, couples or a group of friends. The stars at night were also amazing
Comment from Hotel Management
29 Aug 2019 by Juan Vilchis, Hotel Management
Dear Guest;
Greetings from paradise Mukan!
Thank you for showing us your own experience, we hope to welcome you soon.
Our staff is very grated with your kind comments.
Regards from paradise,
Mukan Team
reservations@mukan.com
by A verified traveler
Your off the grid paradise awaits.
Posted 10 Jul 2019 on HotelsWe have spent the last 25 years staying at various resorts up and down this peninsula, this is the second place we have ever felt we can come back to over and over. Everything is carefully curated including their staff, to the point where you feel like you are staying with a close friend who also happens to have a lot of money. It is not ostentatious or hip, it is very real and low key. For sure the coolest place I've ever stayed. I had never taken a yoga class or done guided meditation but decided to try it out, Barbara is the most humble, sweetest and patient instructor. Meditation on the beach with her was restorative. I wish I had more space for this review to name each person by name because everyone is so amazing at Mukan. It is an art form how they perfectly balance giving you privacy with meeting your needs.
This is the perfect place for anyone who lives a very busy life back home and just needs to hit the re-set button. You can do a little or as much as you want in this area. Punta Allen is approximately a ten minute drive on freshly laid road, should you get cabin fever. In July it does get hot but the air conditioning system in the palapa was very efficient. The Sargasso situation is not bad here like everywhere else we stopped at. Only 1 day the water was tea stained, the other days it was clean. Also there is a natural pool a short walk which also had a few days where the water was perfect.
Comment from Hotel Management
11 Jul 2019 by Karizme Salinas, Hotel Management
Dear Catalina
Thank you so much for your comments, we really appreciate that you enjoyed your stay with us.
We hope that you come back soon!!!
by A verified traveler from Washington DC
Posted 16 Jun 2019
Excellent, personalised customer service. The staff really took care of us.
Comment from Hotel Management
3 Jul 2019 by Mukan, Hotel Management
Thank you so much, we appreciate your comments. We hope to see you soon in our little paradise!
by A verified traveler
Amazing Property, Even Better Staff!
Posted 28 May 2019 on HotelsThis hotel and experience was absolutely incredible. Kindest staff. Can't wait to come back!
Comment from Hotel Management
30 May 2019 by Mukan Resort, Hotel Management
It is a pleasure for us that your vacations have been incredible.
We hope to see you soon
by A verified traveler
Posted 13 Mar 2019
This is a very secluded private resort, beautifully kept. The rooms were spacious very clean and comfortable.
The food was exceptional as well as the service.
Comment from Hotel Management
3 May 2019 by Mukan Resort, Hotel Management
We appreciate your preference and was a pleasure to attendant.
The feedback is very important for us.
Thank you so much!
