Ratings based on 91 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2024
The hotel is ok, clean. Is a bit far away from the center and there are limited to none amenities. The staff was cordial. However during our last night we had a situation. We were leaving early during the morning, therefore we went to pay our room and the restaurant charges. We went to sleep and at 9:30pm we received a call from front desk saying there was a charge left and we had to go to the front desk to pay it asap. The math didn’t add up. We went and as expected the charges left belong to another room. We received no apology. That situation left a bitter note at the end.
by A verified traveler
Posted 20 Dec 2023
Nice breakfast, good soups, and drinks in the hotel restaurant. Comfortable room. Very pleasant view from my room across the huge marsh. Friendly, helpful, staff.
by A verified traveler
Posted 22 Nov 2023
Clean and comfortable. The safe did not work
by A verified traveler
Nice hotel / good value
Posted 9 Nov 2023 on HotelsNice hotel, very friendly and helpfull staff. Room was excellent. Restaurant was a bit overpriced for the quality of food that i got, but i base this only on limited information of one steak dinner, pizzas on other tables looked pretty decent.
Comment from Hotel Management
10 Nov 2023 by LU, Hotel Management
Good evening dear, thank you very much for your nice comment.¡Cordialmente!Lucía Peña IbáñezGerente Residente de Xima Hotels Puno
by A verified traveler
Posted 16 Oct 2023 on Orbitz
Every staff member excelled at every contact with my wife and myself.
Comment from Hotel Management
10 Nov 2023 by LU, Hotel Management
Good evening dear, thank you very much for your nice comment.¡Cordialmente!Lucía Peña IbáñezGerente Residente de Xima Hotels Puno
by A verified traveler
Posted 22 Sep 2023
I travel a lot, I am a platinum Expedia member. They should know who is staying in their hotel and treat them accordingly. I asked for a refrigerator and the room I got did not have a refrigerator. They said I can just leave my water and my Coca-Cola downstairs in there for refrigerator. Who wants to go downstairs in the middle of the night when you’re thirsty ??? Not me!!!
Comment from Hotel Management
4 Oct 2023 by Lucia Peña, Hotel Management
Good evening,In our hotel we offer two types of rooms, standard and superior, all the superior rooms are with refrigetors and standard without, your reservation was made for a single standard room, when you arrived to the hotel we gave you a superior room like up grade free, but you asked a room with one big bed, is the reason that the recepcionist changed you in a standard room without refrigerator, sorry for don't explain you this at that moment, next time we will have more attention with this requests.Best regards,Lucia PeñaManager of Xima Exclusive Hotel Puno
by A verified traveler
Posted 22 Sep 2023
I asked for an upgrade, and I got a room with a queen bed. I called the front desk to see if they can switch me to another room and they switch me to a room with the floor messed up. I had some drinks that I needed cold, and I noticed I did not have a refrigerator, and when I asked if they can bring one from the other room, they said no. They told me they can put it downstairs in the refrigerator. Who wants to go downstairs in the middle of the night when you want a drink of water?? Not me!!
by A verified traveler
Posted 18 Sep 2023
The breakfast at this hotel was very good. The rooms were also very nice and clean.
Comment from Hotel Management
10 Nov 2023 by LU, Hotel Management
Good evening dear, thank you very much for your nice comment.¡Cordialmente!Lucía Peña IbáñezGerente Residente de Xima Hotels Puno
by A verified traveler
Subpar stay
Posted 23 May 2022 on HotelsPlace was quite far from the center. It was cold and very noisy. People where shouting and cars honking right in front of the main entrance in the early morning hours. The room was supposed to have lake views; but the views are not great.
by A verified traveler
Posted 15 Mar 2020
I was expecting better lake view, the rooms where smaller then i expected.
