Ratings based on 30 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Sep 2024
That services was terrible
by A verified traveler
Posted 14 Mar 2024
The property is very basic.
One bed one shower. Careful Only dry toilets.
by A verified traveler
Posted 19 Nov 2022
We spent one night just for the experience and it was not a good one. Having a bathroom with no water was not pleasant considering the room for $65 a night. Find something nicer for a third of the price.
Comment from Hotel Management
19 Nov 2022 by Personas muy malos, Hotel Management
We are very disappointed by these guests, because? The gentlemen arrived at the establishment without fulfilling the check-in and check-out, and we were able to be very flexible with them, also telling the gentlemen they did not pay for the stay, they did not pay for the services that we carry out, what's more, they left the establishment without saying anything, without paying, this happened when they had already planned with the transfer man, it had never happened to us like this, it is the first time this has happened to us, they also state that the rooms They have all the possible comforts, only they are trying to justify why we have tried to contact them to claim service payments, and they only told us by message that they left the money in the room, but when we went to check everything was a lie and we kept asking kindly for them to pay us for the services and they did not answer the messages we sent, and now they make a comment wanting to justify themselves The bad service is a total lie from these gentlemen, we don't know, maybe it was the scammers, be careful, but we no longer wanted to insist on what happened, the bad thing is that they disappeared from the establishment without saying anything, all this had happened at night, at The next day they were gone, and things also disappeared from the room until we thought they were bad people, I hope this comment has been clarified, my apologies for the case raised, thank you.
by A verified traveler
Posted 11 Oct 2022
Reservation cancelled morning we were supposed to check in, reason bad weather which was liie as we were in town, we booked another place. Expedia rep was a-----e. Will never use Expedia again
Comment from Hotel Management
12 Oct 2022 by No se hospedaron en nuestro establecimiento , Hotel Management
Good morning, we are very sad about the situation that happened, we want to beg that this comment should not be made because you did not stay in our establishment, it is a mistake, reasons to delete the comment, you are harming the lodge with your comments, thanks.
by A verified traveler
Posted 27 Jun 2022
Hotel never picked us up after we arranged to be picked up. Sent a very rude email after leaving a review. Would never book this hotel again or recommend it
Comment from Hotel Management
15 Jul 2022 by Un huésped de mal gusto , Hotel Management
Good morning, excuse me, this is really a lie, we were waiting at the KALAPAJRA port, when you communicated directly you wanted to confront me and threatened me that we are to blame and you did not agree to take the boat from that port, you decided to make your decisions out of your own pride, while we are waiting at the port, your attitude of bad behavior led you to decide badly and now you say that we never wait for you is a lie, unfortunately to report that all this is a lie, besides us waiting until 8:30pm, this is bad taste for us, thank you.
by A verified traveler
Posted 4 Oct 2021 on Hotels
Comment from Hotel Management
4 Oct 2021 by Gracias por todo..., Hotel Management
Gracias por visitarnos y compartir la experiencia que se vive en este medio del lago titikaka, gracias por todo.
by A verified traveler
Posted 14 Jul 2019
by A verified traveler
Underwhelming
Posted 10 Jun 2019 on HotelsPeople were beautiful but the experience was vastly different to what was expected or moreso what was advertised by Hotels.com. We ended up leaving that same day
by A verified traveler
What you see is not what you get
Posted 30 May 2019 on HotelsWhat you see and book is not what you get. Another couple that turned up got the rooms in the photos. Also our room had no shower and the toilet was lined with newspaper that you threw soil on. Rooms were also not secure. We ended up leaving and booking a hotel in Puno.
by A verified traveler
Great experience
Posted 13 Apr 2019 on HotelsThe family was very welcoming. They are very keen of sharing their cultures and traditions but easier if you speak Spanish. Very interesting experience for us and breathtaking scenery.
Comment from Hotel Management
16 Apr 2019 by GRACIAS..., Hotel Management
Thank you for your visits and share our experiences and culture in this middle of Lake Titikaka, thank you very much for everything.
