Ratings based on 21 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Mar 2020 on Hotels
Our room faced the street. The curtains didn't cover all the windows so there was a lack of privacy. One of our blankets had a stain on it. We were given new blankets. There were small pieces of trash on the floor. I'd recommend spending a little more to stay somewhere else. It was okand what's to be expected for the price.
Comment from Hotel Management
11 Mar 2020 by Puma Hostel., Hotel Management
Dear guest, thank you very much for writing your comments are very important to us, these allow us to improve day by day.
Best regards, Puma Hostel.
by A verified traveler
Posted 17 Sep 2019 on Orbitz
+ The staff was extremely helpful.
- Water pressure was really lousy in my room, otherwise, all good!
Comment from Hotel Management
2 Oct 2019 by Genial., Hotel Management
Estimado. huesped
Reciba un cordial saludo de parte de toda la familia de Puma Hostel. la siguiente es para agradecerle por compartir sus experiencias con nosotros y viajeros de Expedia.com
by A verified traveler
Top notch Hostel
Posted 24 Aug 2019 on HotelsWe were very impressed with this Hostel! Everyone was so friendly at the front desk and very helpful. The rooms were spotless and the service amazing! The location was ideal for walking. We loved the breakfast and there was such a choice!
Comment from Hotel Management
24 Aug 2019 by PUMA HOSTEL PUNO, Hotel Management
Dear Deborah
What excitement gives us to read your comment, it is very pleasant to know that you enjoy your stay ...
Thank you for the preference
Best regards.
by A verified traveler
Posted 1 Jul 2019
The hotel was good, clean. Hot shower! Wonderful breakfast, the best yet! There was always hot water for us when we went back to the hostel after dinner!
Comment from Hotel Management
5 Jul 2019 by PUMA HOSTEL PUNO, Hotel Management
Thanks for your valuable comment, help us see what we need to improve to provide good service.
We hope your stay has been very pleasant.
Best regards from the whole family of Puma Hostel Puno.
Have a good day!
by A verified traveler
Posted 13 Jan 2019 on Hotels
Comment from Hotel Management
18 Jan 2019 by PUMA HOSTEL PUNO, Hotel Management
Puma Hostel appreciates your score. Thank you Best Regars from all Puma Hostel Puno family!!!!
by A verified traveler
Nice host, and good breakfast
Posted 6 Nov 2018 on HotelsThe person at the reception is a very nice person.
Hotel is nicely located, also offering some tours.
Wifi wasn't working properly on higher floors.
Comment from Hotel Management
9 Nov 2018 by Puma Hostel Puno, Hotel Management
Dear Robin: Puma Hostel appreciates your visit to the city of Puno and especially to choose us for your stay. We are immensely grateful for your valuable comment from our Hostel, as it will help us improve our service. We hope that your visit to the city of Puno has been pleasant and that you bring with you beautiful memories. Best regards from all the Puma Hostel family.
by A verified traveler
Terrible
Posted 19 Apr 2021 on HotelsEl hotel aparece como disponible, hice mi reserva y al llegar me entero que habían cerrado. Pero jamás se tomaron la molestia de quitar la información 😕
by A verified traveler
Posted 16 Jan 2020
Nada me gustó, excepto la atención personal, deja mucho que desear en cuanto a limpieza, moquetas muy sucias, sábanas que no dan confianza de estar limpias, baño en estado de desconfianza de limpieza
Comment from Hotel Management
16 Jan 2020 by Puma Hostel, Hotel Management
Buenas tardes estimados Antonio y Mar, estamos muy agradecidos por sus comentarios acerca de los aspectos de la habitación que necesitan ser reformados.
Sentimos mucho no haber alcanzado sus expectativas deseadas, estaremos trabajando en los puntos observados para subsanar los problemas encontrados y así brindarles un servicio satisfactorio.
Hasta una nueva oportunidad.
Saludos cordiales.
by A verified traveler
Posted 17 Dec 2019 on Hotels
by A verified traveler
Posted 1 Nov 2019
L'emplacement de l'hôtel avec la proximité des lieux de visites ainsi que de restaurants.
Comment from Hotel Management
21 Nov 2019 by PUMA HOSTEL PUNO- PERU, Hotel Management
Bonjour
Merci beaucoup pour votre précieux commentaire et votre ponctuation.
Meilleures salutations de toute la famille PUMA HOSTEL PUNO
