Ratings based on 64 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Honolulu
Posted 24 Oct 2019
The staff was very helpful. They reserved a table for us for a folklore dinner show at Balcones de Puno restaurant. They also arranged a taxi tour to Juli.
by A verified traveler
Posted 21 Oct 2019 on Travelocity
Well located, very friendly and helpful staff, spacy rooms with good shower.
by A verified traveler
Posted 26 Aug 2019
by A verified traveler
Great value! Don’t pass this up!
Posted 14 Jul 2019 on HotelsWe stayed for two nights. Our room was clean, plenty of hot water, and check in was a breeze. The front desk was very friendly and gave lots of information. The breakfast staff was also very helpful and the food was good. Our only complaint was that it was a little cold at night. Overall, great value hotel!
by A verified traveler
Posted 8 Apr 2019
I contacted the hotel for bus terminal pickup for 4h30am which I didnt feel safe taking a taxi at this time. They said everything was confirmed but never came back with how much it would cost (which i realized was actually a 6 sol ride). We arrived as planned at 4h30 am and after 15 minutes of running around the terminal for someone with our name on it as they said, we finally took a taxi outside. I know this is Peru and shame on me for not speaking spanish but was very hard getting understood at the reception in english which I would have appreciated but like I said, shame on me. Finally, we tried to have a collectivo pick us up at the hotel before our flight in Juliaca. When told our flight was at 14h45, they booked a collectivo for 12h00 telling us we would have plenty of time to travel and take our flight. 12h30 our collectivo finally arrives after numerous calls from the desk. It was actually beginning the pick-up round and took us for a 40 minutes ride across town picking passengers. After some peru driving, we got at the airport moments before they were calling for boarding. We weren't late, but did not appreciate the stress of missing the flight and the money for new flights. Hotel was quiet and as anticipated.
by A verified traveler
Posted 6 Apr 2019
Great staff and clean, spacious rooms (though a bit drafty at night). One of the staff members went with me to the pharmacy when I mentioned that I was not feeling well, really appreciate the personable touch. Also, the breakfast was yummy!
by A verified traveler
Posted 14 Feb 2019 on Orbitz
by A verified traveler from Orlando, Florida, USA
Posted 14 Feb 2019 on Orbitz
Nice hot water. Nice breakfast. I only spend a few hours sleeping there before my next bus. I didn’t even try the WiFi.
by A verified traveler from burnaby, ca Winnipeg Canada
Posted 18 Dec 2018
The beds were very comfortable and the room was clean. The desk staff were very helpful with arranging our drive to Juliaca airport
by A verified traveler
Posted 20 Nov 2018 on Hotels
This hotel was lovely. We only stayed in Puno a few days, but thought Cantuta was a great place. The inn is cozy with a nice breakfast. The staff was incredibly friendly and helpful. Oh, and the bed was super comfortable!
