Ratings based on 78 Verified Reviews

3.7 out of 5
79% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 20 Jul 2024
Awesome
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Jul 2024 on Hotels
4 out of 5
by A verified traveler

Thumbs Up

Posted 27 Nov 2021 on Hotels
Its a nice boutique hotel with good service. Staff is friendly and go extra mile for your comfort.
2 out of 5
by A verified traveler

Posted 16 Oct 2021
Very bad experience
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Jan 2021 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Jan 2021 on Hotels
3 out of 5
by A verified traveler

Posted 1 Jul 2019
infrastructure is excellent. bath towels and toiletry kit need a rewamp . housekeeping staff needs to be more vigilant .
Comment from Hotel Management
5 Feb 2020 by Front Office Manager, Hotel Management
Dear Guest, Thank you for sparing time and posting your review. Our team members put in their best efforts to ensure each guest has a memorable stay. We have noted the scope of improvement, which will be taking care. We look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times. Warm regards, Vivek Singh
3 out of 5
by A verified traveler

Posted 20 May 2019
Very convenient, actually excellent location for my work which was in the same Viman Nagar area. Very good food and courteous staff. Massive rooms, got one of the two rooms upgraded to a site as well. Two issues need to be sorted out. One, the front desk staff appears to be a bit disoriented though eager to help. They ended up giving two rooms on two different floors for the same family, until we requested a correction! Also, the upholstery and certain parts of the structure need a major overhaul.
4 out of 5
by A verified traveler

Good quality and for Decent Business stay.

Posted 16 Apr 2019 on Hotels
Good quality and for Decent Business stay.
Comment from Hotel Management
5 Feb 2020 by Front Office Manager, Hotel Management
Dear Guest, Thank you for choosing to stay at Keys Prima Hotel Parc Estique, and for sharing experience of your stay. We are pleased that you had an enjoyable experience. The team and I, look forward to your continued visits and we assure you of our best service and attention at all times. Thank you, Vivek Singh
2 out of 5
by A verified traveler

Posted 16 Feb 2019
The property is good with reasonable amenities. The main issue I faced that the bathtub did not drain after I took shower. I showed it to a housekeeping staff and he did drain the water but next day I faced the same issue. That was really disappointing. The staff was good. Breakfast had a lots of good variety...
Comment from Hotel Management
5 Feb 2020 by Front Office Manager, Hotel Management
Dear Guest, Greetings from Keys Prima Hotel Parc Estique, Pune..! Please accept my sincere apologies for the inconvenience you were caused in this regard. Based on your feedback, we will retrain the team and I shall personally conduct audits to ensure that our processes are in order, I have also addressed your feedback with team. Once again I apologize for the inconvenience caused to you and hope you will not allow this experience to forever mar your impression of our hotel. For your future travel plan please write to me and I will be pleased to oversee all arrangements of your stay personally. The team and I hope that you will give us another opportunity to serve you. Best Regards, Vivek Singh
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