Ratings based on 36 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Jul 2024 on Hotels
by A verified traveler
Posted 25 Jul 2024 on Hotels
by A verified traveler
Good hotel but needs some overhaul by management
Posted 15 Jul 2024 on HotelsHotel needs to evaluate their policy. I had requested my office staff to leave something for me at the concierge to collect later when I get back to the hotel. The hotel staff seemed reluctant and not happy to help. I ordered something from Amazon and even the parcel delivery was stopped by security. Felt strange as I had to go to security cabin to collect my parcel. Since there is. I completion for this hotel inside Magarpatta, they have created their own set of rules which are not the best suited for a business hotel. Management needs to review their policies and it is time to change and become more customer friendly. At times feel management team does not care due to lack of competition.
Comment from Hotel Management
16 Jul 2024 by Cocoon Hotel, Hotel Management
Dear Valued Guest,Namaskar! Thank you for visiting Cocoon, Pune. The Cocoon team strives for excellence and your generous rating is just the motivation needed for the team to achieve it. Please accept our heartfelt gratitude. We look forward to welcoming you back. Front Office Manager, COCOON HOTEL, (A unit of Magarpatta Clubs & Resorts Pvt Ltd) Magarpatta City, Hadapsar, Pune
by A verified traveler
Good hotel, good people and convenient
Posted 14 Jul 2024 on HotelsThe rooms are nice and cosy. Staff is also friendly. Don’t provide bathroom scale and despite my several requests, it was declined. I stayed for 2 weeks and wanted the bathroom scale which is standard in most hotels these days.
Comment from Hotel Management
14 Jul 2024 by Cocoon Hotel, Hotel Management
Dear Valued Guest, Namaskar!! Thank you for taking out time to share your encouraging review. As a team we continuously strive to create memorable experience for our valued guest. We believe our guests deserve the very best. Your kind words of appreciation are a great source of motivation for us. Please accept our heartfelt gratitude for the appreciation. We look forward to the privilege of welcoming you back. Best Regards, Front Office Manager, COCOON HOTEL, (A unit of Magarpatta Clubs & Resorts Pvt Ltd)Magarpatta City,Hadapsar,Pune
by A verified traveler
Posted 23 Jun 2024
Staff was friendly and accommodating.
Comment from Hotel Management
2 Jul 2024 by Cocoon Hotel, Hotel Management
Dear Valued Guest, Namaskar!! Thank you for taking out time to share your encouraging review. As a team we continuously strive to create memorable experience for our valued guest. We believe our guests deserve the very best. Your kind words of appreciation are a great source of motivation for us. Please accept our heartfelt gratitude for the appreciation. We look forward to the privilege of welcoming you back. Best Regards, Front Office Manager, COCOON HOTEL, (A unit of Magarpatta Clubs & Resorts Pvt Ltd)Magarpatta City,Hadapsar,Pune
by A verified traveler
Posted 27 May 2024 on Hotels
by A verified traveler
Posted 8 Mar 2024 on Hotels
Comment from Hotel Management
13 Mar 2024 by Cocoon Hotel, Hotel Management
Dear Valued Guest,Namaskar! Thank you for visiting Cocoon, Pune. The Cocoon team strives for excellence and your generous rating is just the motivation needed for the team to achieve it. Please accept our heartfelt gratitude. We look forward to welcoming you back. Front Office Manager, COCOON HOTEL, (A unit of Magarpatta Clubs & Resorts Pvt Ltd) Magarpatta City, Hadapsar, Pune
by A verified traveler from Bellevue
Posted 5 Feb 2024
One issue they need to fix is that they only issue one key card per room. So if you have multiple people staying you are forced to share the card. Makes no sense as most hotels will issue at least 2 cards.
Comment from Hotel Management
2 Mar 2024 by Cocoon Hotel, Hotel Management
Dear Valued Guest,Namaskar! Thank you for visiting Cocoon, Pune. The Cocoon team strives for excellence and your generous rating is just the motivation needed for the team to achieve it. Please accept our heartfelt gratitude. We look forward to welcoming you back. Front Office Manager, COCOON HOTEL, (A unit of Magarpatta Clubs & Resorts Pvt Ltd) Magarpatta City, Hadapsar, Pune
by A verified traveler
Posted 3 Feb 2024
Overall a nice place.
Comment from Hotel Management
2 Mar 2024 by Cocoon Hotel, Hotel Management
Dear Valued Guest,Namaskar! Thank you for visiting Cocoon, Pune. The Cocoon team strives for excellence and your generous rating is just the motivation needed for the team to achieve it. Please accept our heartfelt gratitude. We look forward to welcoming you back. Front Office Manager, COCOON HOTEL, (A unit of Magarpatta Clubs & Resorts Pvt Ltd) Magarpatta City, Hadapsar, Pune
by A verified traveler
Posted 14 Jan 2024
Comment from Hotel Management
15 Jan 2024 by Cocoon Hotel, Hotel Management
Dear Valued Guest, Namaskar!! Thank you for taking out time to share your encouraging review. As a team we continuously strive to create memorable experience for our valued guest. We believe our guests deserve the very best. Your kind words of appreciation are a great source of motivation for us. Please accept our heartfelt gratitude for the appreciation. We look forward to the privilege of welcoming you back. Best Regards, Front Office Manager, COCOON HOTEL, (A unit of Magarpatta Clubs & Resorts Pvt Ltd)Magarpatta City,Hadapsar,Pune
