Ratings based on 77 Verified Reviews

4.2 out of 5
56% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 23 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Falkensteiner Park Punat Team, Hotel Management
Dear Ms.Khanittha,Thank you for your high rating. We are looking forward to your next visit.Best regards,
3 out of 5
by A verified traveler

Ok 2-3

Posted 24 Jul 2024 on Hotels
It was our 2nd stay. The hotel ie good for families, great pool and activities for children. Rooms are small, but clean and modern. Food is ok for an adult, but definitely not 4*, more like 2* - soups are made from powder, it is basically colored water with, disgusting. Same for desserts and mashed potateos - made from powder not from scratch. There is a children playground - run down and dangerous. Last year it was covered with wasps, this year there were 2 wasps nests and splinters pointing our from wooden attractions. It would be good if children evening activities start earlier - sometimes it started after 9pm, which was a joke for a party aimed to small kids. There is no beach, but within 10mins of walking, there is Pila beach (just concrete stage) with free loungers for hotel guests and you can use golf cart - but sometimes it is not very reliable - last year we ordered golf cart from main beach for a certain time and it has never arrived. Overall, it is ok hotel for families and if you are planning your vacation in Punat, this is a nice option, but keep in mind, this is not to 4* standard at all. It needs a lot of renovation (when it started to rain, water was pouring everywhere on walls, in the lobby, dining area, etc), more care for children safety and activities and definitely on food - I would prefer less options but at least a little bit tasty and homemade, therefore suitable for children.
Comment from Hotel Management
30 Jul 2024 by Falkensteiner Park Punat Tim, Hotel Management
Dear Dan,thank you for your review and for choosing our hotel. Based on your comments, we are always striving to improve these points and thus improve the quality of our services. We are looking forward to having you again as a guest in our hotel. Best regards,
4 out of 5
by A verified traveler

Posted 11 Jun 2023 on Hotels
Comment from Hotel Management
14 Jun 2023 by Falkensteiner Park Punat Tim, Hotel Management
Dear Mr. Tomislav,Thank you for high rating and we are looking forward to your next visit,Best regards,
4 out of 5
by A verified traveler

Posted 9 Aug 2022
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Comment from Hotel Management
29 Aug 2022 by Falkensteiner Park Punat Team, Hotel Management
Dear Peter,thank you for your high rating.We are looking forward to your next visit,Best regards,
1 out of 5
by A verified traveler

Posted 27 Jul 2022
Save your money and time and do not stay at Falkensteiner Punat hotel. This hotel is a galaxy away from 4 star hotel, and I truly do not understand how and why it is advertised as a 4 star hotel! The front desk is clueless, with poor English, and even poorer customer service, and beyond slow. They never have any answers, and just stare at you, or walk/call to the back office to ask mysterious Front Desk Boss, whose answers are inadequate even when she actually is on the premises. We nicknamed this boss lady “invisible”, as she never showed herself, and only continued to further confuse already overworked, and incompetent front desk staff. There is a bright star at the front desk, Mrs. Sandra, if you are lucky enough that she has a moment to breathe between all she does. Sandra is smart, sharp, and professional. The hotel itself is dated, and in a serious need of remodeling. Peeling paint, bleached out carpeting, ugly rooms with ugly,cheap decorations, horrible pillows, cheapest available toiletries, dirty cleaning rags and supplies randomly left in hotel hallways, ugly elevator… The communication with the front desk is nonexistent, as the telephone in the room is not working. Perking is limited, there is no valet, or luggage help. Everything Is a wait, a long wait, as the place is severely understaffed, and the staff is overwhelmed: waitressing in the am, cleaning in the afternoon, setting the tables, or pool chairs late at night. There is no beach and promised golf ca
Comment from Hotel Management
30 Jul 2022 by Falkensteiner Park Punat Team, Hotel Management
Dear Ms. Ticijana, thank you for your review and for choosing our hotel. Based on your comments, we are always striving to improve these points and thus improve the quality of our services. We are hoping that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best regards,
5 out of 5
by A verified traveler

Punat park

Posted 24 Jul 2022 on Hotels
Top hotel Falkensteiner Is over the top!!!
Comment from Hotel Management
30 Jul 2022 by Falkensteiner Park Punat Team, Hotel Management
Gentile Wiliam, La ringraziamo per la recensione positiva del nostro hotel. Siamo molto felici che il suo soggiorno è stato piacevole e speriamo di ospitarla nuovamente al più presto. Cordiali saluti da Punat!
5 out of 5
by A verified traveler

Park punat

Posted 20 Jul 2022 on Hotels
Top in tutto, come sempre
Comment from Hotel Management
30 Jul 2022 by Falkensteiner Park Punat Team, Hotel Management
Gentile William, La ringraziamo per la recensione positiva del nostro hotel. Siamo molto felici che il suo soggiorno è stato piacevole e speriamo di ospitarla nuovamente al più presto. Cordiali saluti da Punat!
4 out of 5
by A verified traveler

Nice family stay

Posted 27 Sep 2021 on Hotels
The most important thing to me is that the kids were thrilled. A pool had a warm water. The only drawback was the uncomfortable beds.
Comment from Hotel Management
28 Sep 2021 by Falkensteiner Park Punat team, Hotel Management
Dear Ms. Vanja, thanks for leaving us a great review and for choosing our hotel. We are thrilled that you loved your experience in our hotel. We are sorry that you didn't liked our beds. Based on your comments, we are always striving to improve these points and thus improve the quality of our services. So thank you for nice words and we are looking forward to see you again. Best Regards,
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Sep 2018 on Orbitz
5 out of 5
Recommended
for Everyone
by A verified traveler from Croatia

Great hotel next to sea

Posted 9 Jun 2018
Excelent service, great food. Clean room and nice pool.
Comment from Hotel Management
13 Jul 2018 by Hotel Manager, Hotel Management
Dear Mr. Vjeko, Thank you for a detailed and very positive review. We are very glad that you have enjoyed the stay and the hotel. Thanks for the positive feedback on the service, food quality and Room. Until next time, we wish you a nice and sunny summer your Falkensteiner Punat Team & General Manager Marko Vuljan
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