Ratings based on 7 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Mar 2020
by A verified traveler
Posted 7 Mar 2020
This property was grossly misrepresented. It was 25 minutes from airport and not even close to the beach. As we drove up pass sickly looking goats on a muddy road, we arrived at the property. It was a $30 taxi ride. Then when I was shown the room, I told the attendant it was unacceptable, she said , well you’re stuck with it, I’m not refunding you. The room was the size of the double bed. It was supposed to have a kitchenette. It really was stark and looked like a prison cell from a bad movie. We left. Total taxi ride was $50. Total misrepresented online.
Comment from Hotel Management
9 Mar 2020 by Julie, Hotel Management
Hello,
I'm really surprised to see a comment from you. You didn't stay in our property as you considered we were "In the middle of nowhere". Before even checking the room you didn't want to stay for that reason. It's well indicated that we're not in Papeete Center but in Punaauia.
Furthermore, you booked a non-refundable rate with a 25% discount which explains that we charged the full amount of your reservatino accordingly to the cancellation policy you agreed when you booked the room.
I can understand that our property doesn't match your expactations but it's unfair to leave that kind of comment when you didn't even properly check the property. The room I showed you was well with kitchenette, you didn't even noticed....
by A verified traveler
Posted 19 Nov 2021 on Hotels
by A verified traveler
Posted 22 Feb 2021 on Hotels
Un bon séjour dans cet hotel avant de reprendre un avion tôt le matin
by A verified traveler
A connaitre!
Posted 25 Jul 2020 on HotelsÉtablissement charmant et coquet, accueil très chaleureux.
by A verified traveler
Au-delà de la nénette coin sympa
Posted 20 Mar 2020 on HotelsUn 1er abord très sympa au niveau des structures ,de la piscine ,très joliment arboré mais alors une pepette petite patronne plutôt agressive et choisissant ses clients .Le meilleur et le pire réunit .Dommage ,dommage
Comment from Hotel Management
23 Mar 2020 by Julie, Hotel Management
Merci pour ce commentaire Joelle.
Dommage que vous ne sachiez pas faire la différence entre le personnel de réception et une agence de voyage. Il me semble pourtant avoir pris le temps de faire des recherches et m être informée sur la situation actuelle et vos possibilites de retour !
Sans doute le pire traitement qu'un client peut recevoir dans un établissement hôtelier...
by A verified traveler from 日本
Posted 16 Jan 2020
とても親切なスタッフで助かりました。
