Ratings based on 985 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Easy stay, no nonsense
Comment from Hotel Management
30 Dec 2024 by Mike, Front Desk Supervisor, Hotel Management
Dear Kelly,Thank you for your 5-star review! We're thrilled to hear that your stay was easy and hassle-free. Providing a smooth and enjoyable experience is what we strive for, and it's great to know we hit the mark for you. We hope to welcome you back again soon for another seamless stay!
by A verified traveler
Posted 20 Dec 2024
Great
Comment from Hotel Management
21 Dec 2024 by Mike, Front Desk Supervisor, Hotel Management
Dear Camden,Thank you so much for your perfect rating and kind feedback! We're thrilled to hear that you had a "great" experience with us. Your satisfaction is our top priority, and reviews like yours inspire our team to continue delivering exceptional service. We hope to welcome you back soon for another fantastic stay!
by A verified traveler
Posted 16 Dec 2024
Great staff and nice place to walk the dog!
Comment from Hotel Management
16 Dec 2024 by Mike, Front Desk Supervisor, Hotel Management
Dear Stephanie,Thank you so much for your kind review! We're thrilled to hear you enjoyed our staff and found our location perfect for walks with your furry friend. We look forward to welcoming you both back again soon!
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Mike, Front Desk Supervisor, Hotel Management
Dear Stephanie,Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience did not meet your expectations. Providing our guests with a comfortable and enjoyable stay is our top priority, and it’s disappointing to know we fell short during your visit.If you could provide more details about the issues you encountered, it would help us address them promptly and improve for future guests. Whether it was about the cleanliness, service, amenities, or something else, we are here to listen and make things right.We hope you’ll consider giving us another chance in the future to show you the level of hospitality we’re known for. Please don’t hesitate to reach out to us directly at the hotel so we can discuss your concerns further.
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Mike, Front Desk Supervisor, Hotel Management
Dear Amber,Thank you for taking the time to share your feedback and for rating us 4 out of 5 stars! We’re thrilled to hear you enjoyed your stay with us.If there’s anything we could have done to make your experience a full 5-star visit, we’d love to hear your suggestions. Your input is invaluable in helping us improve and provide the best possible service for all our guests.We look forward to welcoming you back in the future. Please don’t hesitate to reach out if there’s anything we can do to make your next stay even more enjoyable.
by A verified traveler
Posted 26 Nov 2024
Decent hotel, only reason for 4 star rating is our rooms floor wasn’t vacuumed (not nasty, but some small garbage bits a vacuum would have gotten), and the heater/AC was difficult to get to a comfortable temp (I prefer temps in the low 70’s to sleep, and it was either too warm or cool, but the sheet/blanket made it comfortable enough.
Overall, I would stay here again.
Comment from Hotel Management
26 Nov 2024 by Mike, Front Desk Supervisor, Hotel Management
Dear Scott,Thank you for taking the time to share your feedback! We're glad to hear you had an overall positive stay and would choose to stay with us again. We apologize for the oversight with the room's cleanliness and the challenges with the heater/AC. Your comfort is very important to us, and we’ll address these concerns with our housekeeping and maintenance teams to ensure they’re resolved for future guests. We appreciate your feedback as it helps us improve, and we look forward to welcoming you back for an even better experience next time!
by A verified traveler
Posted 22 Nov 2024
Very quiet
Comment from Hotel Management
22 Nov 2024 by Mike, Front Desk Supervisor, Hotel Management
Dear Camden,Thank you so much for your 5-star review! We’re delighted to hear that you enjoyed the peaceful and quiet atmosphere during your stay.Providing a tranquil environment for our guests is something we take great pride in, and we’re thrilled that it contributed to your overall experience.We hope to welcome you back soon for another relaxing visit!
by A verified traveler
Posted 18 Nov 2024
The location is easily accessible, parking is somewhat tight but manageable. The beds were comfortable and the staff at the front desk was friendly. We had one issue and that was a medication bottle that went missing after housekeeping was in our room. I let the front desk know and they were looking into it, I have yet to hear anything back. So be aware when staying here, don't leave anything out or leave your do not disturb sign up. We've stayed here before with no issues, this may put a pause on us staying here again in the near future.
Comment from Hotel Management
19 Nov 2024 by Mike, Front Desk Supervisor, Hotel Management
Dear Markita,Thank you for taking the time to share your experience and for rating us 5 out of 5 despite the concerns you raised. We're glad you found our location convenient, enjoyed the comfort of our beds, and appreciated the friendliness of our front desk team.We deeply regret the issue with your medication bottle and sincerely apologize for any distress this may have caused. Guest safety and security are top priorities for us, and we take matters like this very seriously. Rest assured, we are continuing to investigate this situation thoroughly to understand what happened.Your feedback about being cautious with belongings or using the "Do Not Disturb" sign is valuable, and we'll ensure our team is reminded of best practices to uphold the trust of our guests.Thank you for being a returning guest and for highlighting your prior positive stays. We truly hope to restore your confidence in us and welcome you back in the future. Please feel free to reach out to us directly if you'd like an update or to discuss this matter further.
by A verified traveler from Orofino
Posted 16 Nov 2024
Expensive on the weekend rates and way out of date
Broken tv
Not staying again
Staff great
Comment from Hotel Management
17 Nov 2024 by Mike, Front Desk Supervisor, Hotel Management
Dear Traci,Thank you for your feedback. While we’re delighted to hear you found our staff to be great, we’re sorry that other aspects of your stay did not meet your expectations. We regret the issues with the TV and the dated facilities and will address these concerns with our team to make necessary improvements. Regarding weekend rates, we understand your perspective and will continue to evaluate our pricing to ensure it reflects the experience we aim to provide. We appreciate your honesty and hope you might reconsider staying with us in the future as we work to improve. Safe travels!
by A verified traveler
Posted 7 Nov 2024
Hgfftyuhgg
Comment from Hotel Management
8 Nov 2024 by Mike, Front Desk Supervisor, Hotel Management
Dear Travis,Thank you so much for the fantastic 5 out of 5 rating! We're thrilled to hear you had an excellent experience with us. Your kind words inspire us to keep delivering the highest level of service. We look forward to welcoming you back soon for another memorable stay! Safe travels!
