Ratings based on 216 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jan 2022 on Hotels
The condition of the building is tired. All the sash windows had broken sash chords. The heating on a cold night was barely adequate - I got into a comfortable and clean bed to keep warm. Lovely towels on a heated
towel rail made it a pleasure getting out of the shower.
I was kept waiting 45 minutes for breakfast because the chef was not informed I was going to be there . He was very pleasant but was busy making 8 take away breakfasts. I , therefore, had a rushed breakfast instead of a leisurely one
Comment from Hotel Management
22 Jan 2022 by Cheshta, Hotel Management
Apologies for the problems you had faced, Michael! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy
by A verified traveler
Christmas Day Stay
Posted 26 Dec 2021 on HotelsAmazingly flexible & accommodating
by A verified traveler
Posted 12 Dec 2021
Good clean room very pleasant staff. No where to put anything in shower. Otherwise a very pleasant stay, good breakfast.
Comment from Hotel Management
14 Dec 2021 by Smith, Hotel Management
Thank you so very much, Dereck! Delighted to know you loved our services. Keep giving us the opportunity and we assure to never let you down. Regards, Smith
by A verified traveler
Lovely stay
Posted 7 Dec 2021 on HotelsGreat stay, room was a good size and the staff were very friendly. Full english breakfast in the morning was really good and included in the room price which was a nice bonus.
Comment from Hotel Management
8 Dec 2021 by Cheshta, Hotel Management
Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Ivy
by A verified traveler
Posted 3 Dec 2021 on Hotels
Lovely stay at the White Horse.
Comfy rooms, lovely hot shower and huge towels to wrap up in.
Breakfast was buffet both cold and hot all lovely fresh tea and coffee on tap.
Friendly vibrent bar to relax in.
Will definitely stay again
Comment from Hotel Management
8 Dec 2021 by Joey, Hotel Management
Thank you so very much, Jennifer! Delighted to know you loved our services. Keep giving us the opportunity and we assure to never let you down. Regards, Joey
by A verified traveler
We'll be back.
Posted 21 Nov 2021 on HotelsArrived later than planned, nice welcome.
Lovely big room, nicely decorated.
Good shower room.
Bed was very comfy, fabulous quilt.
Breakfast was self service, good selection and the hot stuff was hot
Only disappointment was we had to go out to eat in the evening as the restaurant was closed, but plenty of places nearby to eat.
Comment from Hotel Management
22 Nov 2021 by Ammy, Hotel Management
Hi, Lyn! Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Amelia.
by A verified traveler
Disappointing
Posted 21 Nov 2021 on HotelsGood points- staff tried to put things right on the whole very helpful
Not so good : had to move bedroom after one night as shower outlet blocked .
Drawers impossible to open - no space
Kettle socket inaccessible to refill.
Drunk guy yelling under our window in courtyard at 10 pm.
Smoking in courtyard right under window so fumes right into bedroom
Although a room for three inadequate pillows,
Cups and other tea coffee etc.
First day breakfast cold .
Not informed of road closeure so unable to park on site second night or even near.
by A verified traveler
Good location
Posted 19 Nov 2021 on HotelsGood location right in centre of the town. Big comfortable bed, nice linens. No dinner available, room very cold on arrival, breakfast adequate.
Sadly roadworks outside the hotel which went on until midnight! Not told about it when we checked in.
Comment from Hotel Management
21 Nov 2021 by Ammy, Hotel Management
Hi, Clarissa! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia
by A verified traveler
Posted 25 Oct 2021 on Hotels
Comment from Hotel Management
27 Oct 2021 by Ammy, Hotel Management
Hi, Katherine! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.
by A verified traveler
Great hotel at a great price
Posted 21 Oct 2021 on HotelsFriendly from the moment I arrived. Nice bar, great service, huge bedroom and bed, really comfy. Great shower which is a must always. Really lovely place to stay.
Comment from Hotel Management
22 Oct 2021 by Cheshta, Hotel Management
Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Ivy
