Ratings based on 121 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Aug 2024 on Travelocity
When we arrived there where at least four people in the lobby. I am assuming these where friends or family members of the property owners or the staff at the time. No one was behind the counter to check us in. We had to wait for a gentleman to get up from his seat in the lobby. The additude the gave was as if we were an inconvenience/ disturbing his conversation. He started to check us in, and then a lady came up to the counter and he pushed us off onto her. She displayed the same additude of us being an inconvenience. Once we got into the actual room, which took us a few minutes to find because all we were told was your room is located in the back building, but not that the odd rooms were in the front. We found that the room had the distinct odor of pot. Also when taking a shower the water was barely warm, and did not last long. Also it seems that this property is used as an extended stay hotel as there were a few people that had lawn chairs they placed outside their doors. Over all I would not recommend this hotel.
Comment from Hotel Management
27 Aug 2024 by Manager, Hotel Management
Hello Justin, We apologize for any inconvenience you experienced during your stay. Our team aims to provide exceptional service to all guests, and we regret if you felt otherwise. Rest assured we will address your concerns internally. We appreciate your feedback and will strive to improve our services for future guests.
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Laurie, Hotel Management
Gregory,Thank you for taking the time to complete the online survey, your feedback is certainly important to us. I will pass this along to the front desk staff as well as housekeeping.
by A verified traveler
Posted 6 Aug 2024
Comfortable
Comment from Hotel Management
7 Aug 2024 by Laurie, Hotel Management
Bobby,Thank you for taking the time to complete the online review, we do appreciate it and we hope that you will come stay with us again soon.
by A verified traveler
Posted 27 Jul 2024
The smell in our room is so bad that I cannot sleep and feel nauseous. The room is filthy and gross. There is grime and dirt easily visible everywhere. I don’t want to touch anything. The air conditioner unit is so loud and it still feels muggy and soggy in here with it on. I’m so disappointed and dissatisfied. The pictures online make this place look way better than it is. I won’t dare to eat the breakfast they offer. This is so gross
Comment from Hotel Management
29 Jul 2024 by Laurie, Hotel Management
Alisha,Thank you for taking the time to complete the survey and I will definitely be discussing this with housekeeping as this seems very out of character for them to leave a room like this. Our apologies for not exceeding your expectations for your stay.
by A verified traveler
Posted 13 Jul 2024 on Orbitz
Comment from Hotel Management
15 Jul 2024 by Laurie, Hotel Management
Scott,Thank you for completing the online survey. I do apologize that your stay did not exceed your expectations and I do wish I knew exactly what the issues were so that I could bring them to the teams attention. We hope that you have a great week and enjoy the rest of your summer.
by A verified traveler
Check-in difficulties, but nice room
Posted 13 Jul 2024 on HotelsCheck-in was a nightmare. Even though I had booked and paid for the room, the person working the desk said he had no reservation for me. We arrived at the hotel at 3:10 p.m., but were not checked in until 4:15 p.m. It is only when the clerk actually talked to a hotels.com representative on the phone that our reservation magically appeared. Very frustrating. The room itself was very nice. It could have used a more thorough sweeping of the floor, but everything else was clean and well set up. There was a refrigerator and microwave available for use.
Comment from Hotel Management
15 Jul 2024 by Laurie, Hotel Management
Kristin,I do apologize for your check-in delay. OTA do sometimes have a delay in forwarding the reservations into our Choice system sometimes and we do in fact have to speak to them directly. We are glad that the issue got resolved. I will relay this message in regards to the sweeping to our housekeeping staff.
by A verified traveler
Posted 2 Jul 2024
It was sufficient for the price.
Comment from Hotel Management
4 Jul 2024 by Laurie, Hotel Management
Jason,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon.
by A verified traveler
Posted 27 Jun 2024
Stayed for a week and a half and couldnt get a late check out, had to get an extra day instead. Because of the manager, who knew we were bad with time. We wont be back
Comment from Hotel Management
27 Jun 2024 by Laurie, Hotel Management
Michael,Thank you for the review and I will be addressing the issue that you had. Let me look into what remedy I can get for you monetarily.
by A verified traveler
Posted 16 Jun 2024
Overall good experiene....only exception was the cermic tile on the floor was extremely dirty....appeared fine to look at but after walking for a few minutes our feet were filthy
Comment from Hotel Management
27 Jun 2024 by Laurie, Hotel Management
Rodger,Thank you for completing the online review. I will definitely be letting housekeeping know about this issue.
by A verified traveler
Posted 27 Apr 2024 on Hotels
Comment from Hotel Management
16 May 2024 by Laurie, Hotel Management
Martin,Thank you for the kind review, we really appreciate your input and look forward to you staying with us again.
