8/10 Good
Edward
Jun 19, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a harder review to make in my 71-country visits. Arriving at the hotel, I was buzzed-in to the property's foyer only to discover I would need to use the lift to go one floor up to reception. I was happily-greeted by two very pleasant reception staff who expedited my check-in & took me to my room, showing each area. At breakfast the next morning, I was cheerfully-greeted by the breakfast staff who showed me their offerings. I found the 5 breakfasts consumed there to be great but short of excellent given the absence of eggs other than cold, hard-boiled in addition to bacon or sausage not being offered. Simple additions such as these would go a long way in accommodating Western-country visitors. My room was spotless & the housekeeping staff were excellent and very attentive! Now, to comment on the overwhelming negative issue that caused the most disruption & grief for me; the incredible lack of English-speaking staff save for one male receptionist. Whether it was asking a question about the pool or asking for a taxi or inquiring about a tour or a query about attractions nearby, EVERY conversation was exhausting save for the male receptionist whom I only saw/had interaction with once during my 6-day stay. Each dining/reception staff member tried their hardest, often apologizing. I'd stay here again if more English was spoken. ALL staff were great and I recommend this hotel if English isn't an issue! BTW, hotel is NOT near Cagliari. It's far South in Pula.
Edward
Stayed 6 nights in Jun 2024