Ratings based on 48 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Quito
Posted 20 Jun 2024
Na
Comment from Hotel Management
25 Jun 2024 by Isabela Team, Hotel Management
Dear Grace, Thanks a lot for your time to give us your rating, was a pleasure to know you. Have a nice day. :-)Best regards
by A verified traveler
Close to the beach
Posted 16 Jan 2024 on HotelsHotel Volcano is in a great location close to shopping, food, and the beach. We had a lovely stay here and the included breakfast was great. We had some difficulty booking from outside the country though. Even through I booked through hotels.com, they made me call and pay with my card by phone which I didn’t feel comfortable with. In the end everything worked out but I booked through hotels.com to avoid putting my card info out there.
by A verified traveler
Posted 8 Jan 2024
by A verified traveler
Posted 14 Oct 2023
The hotel was cloae to everything. They do a good job of keeping everything very clean. It was a good deal and nice to have the pool to relax by.
Comment from Hotel Management
16 Oct 2023 by Isabela Team, Hotel Management
Dear Donna, thanks so much for your coments, its important to us to know it. Were glad to have been part of your vacation in Galapagos islans and to have contributed to your amazing experience.
by A verified traveler
Posted 4 Jan 2023
Great place to stay and relax. Everything was close by and walkable. Clean room and great breakfast.
Comment from Hotel Management
25 Jan 2023 by dh, Hotel Management
Estimado Miguel Muchas gracias por compartir tu valioso tiempo con nosotros para dejarnos saber sobre tu estadia en nuestro hotel.Es un gusto para nosotros saber que disfrutaste de nuestro servicio de calidad y de la atención de nuestro personal calificado.Hasta una próxima oportunidad David HinojosaSupervisor Hotelero
by A verified traveler
Great stay but a hiccup
Posted 18 Jul 2022 on HotelsGreat stay and friendly staff however I did have one hiccup. I got the correct charge on my credit card for three nights, but also have an extra $60 charge that I don’t.understand where it came from. Tried contacting them via email and have not heard back.
by A verified traveler
Very comfortable hotel with wonderful beach view
Posted 10 Mar 2020 on HotelsThis is a very nice hotel which is conveniently located to restaurants and shops as while as the beach.
The air conditioning was a plus for very hot days, but the windows and beach views were wonderful.
The staff was very helpful and friendly.
We would highly recommend this hotel and would definitely return.
Comment from Hotel Management
10 Mar 2020 by Alex Montalvo Iñiguez Guest Experience Supervisor, Hotel Management
Dear Kathleen
Thank you very much for your kindly review.
Kind regards
by A verified traveler
Posted 20 Feb 2020
Receptionist, Elizabeth, was amazing. They offered cool towels & juice upon arrival. Room was very clean, quiet, good a/c. Free breakfast included everyday, they even packed a to-go breakfast on our last day as we left before breakfast started. Good location within walking distance to everything.
Comment from Hotel Management
20 Feb 2020 by Alex Montalvo Iñiguez Guest Experience Supervisor, Hotel Management
Dear Guest
Thank you very much for your kindly review.
Warm regards
by A verified traveler
Goods and bads
Posted 17 Feb 2020 on HotelsWonderful, warm welcome by Sofia, who gave us good tips and helped with some special requests. Less impressed by the boy at reception the day after, who scolded us for using their cold towels to freshen up. Room well appointed but noisy from the cooling units outside our window. Overall was expecting more for the price paid (90$)
Comment from Hotel Management
20 Feb 2020 by Alex Montalvo Iñiguez Guest Experience Supervisor, Hotel Management
Dear Lorenzo
Thanks you very much for your review, We are so sorry to know about this problem, will take care about this details to improve our service.
Warm regards
by A verified traveler
Posted 12 Feb 2020
Comment from Hotel Management
20 Feb 2020 by Alex Montalvo Iñiguez Guest Experience Supervisor, Hotel Management
Estimado cliente
Muchas gracias por su gentil opinión.
Saludos cordiales
