Ratings based on 74 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Aug 2024
We had a great stay!
Comment from Hotel Management
13 Oct 2024 by Nicolas, Hotel Management
Thank you Constanza for your comments and review about your stay at Hotel Albemarle.We are glad to read that you have enjoyed your stay with us. Your review helps us a lot to continue providing our best service. Regards
by A verified traveler
Posted 15 Jul 2024
The staff here was excellent and the bed was really comfortable.
Comment from Hotel Management
13 Oct 2024 by Nicolas, Hotel Management
Thank you Stephanie for your comments and review about your stay at Hotel Albemarle.We are glad to read that you have enjoyed your stay with us. Your review helps us a lot to continue providing our best service. Regards
by A verified traveler
Posted 30 May 2024
It is a beautiful and comfortable hotel on the beach, with very good beds and delicious breakfast. The staff is very kind and helpful.
However, it can get really noisy during the weekend (we stayed 3 nights) because it is located right behind the town's main square where there are very loud speakers during the day.
Also, there's a soccer field next to the hotel, also with loud speakers until late at night, and they played several times on Saturday and Sunday. Monday night was quiet.
Comment from Hotel Management
13 Oct 2024 by Nicolas, Hotel Management
Thank you Ulpiana for your comments and review about your stay at Hotel Albemarle.We are glad to read that you have enjoyed your stay with us. Your review helps us a lot to continue providing our best service. We will take your observation into account as well. We look forward to seeing you again whenever you like. Greetings,
by A verified traveler
Nice hotel, uneven service.
Posted 25 Feb 2024 on HotelsSpent 3 nights here. The hotel was as advertised - right across from the beach, bright and well appointed with a small balcony that opened out to the road across from the beach.
The internet was wonky - there were at least 3 different wifis, none of which worked all that week from our room (first floor, beach facing). Breakfast was good, the pool was nice and in an open area.
When we confirmed, as required that we would arrive on our date and time, the day before via ferry, the hotel rep responded “we’ll be waiting for you.” No one showed up at the dock, when we asked the desk attendant she flatly said “we don’t do that, I’m not sure who told you that” - so we showed the message, and the response was “someone in Quito wrote that, I don’t know why, I’ll look into it.” We didn’t hear back.
Finally, be forewarned, they billed us for the room a full 2 months before the trip (even before the cancellation/refund period lapsed) “to reserve our room” because of high season. Not a huge problem, just not something that was expected based on selecting the “pay at the property” option.
Comment from Hotel Management
13 Oct 2024 by Nicolas, Hotel Management
Thank you Eric for your comments and review about your stay at Hotel Albemarle.We are glad to read that you have enjoyed your stay with us. Your review helps us a lot to continue providing our best service. Regards
by A verified traveler
Posted 24 Jan 2024
Wonderful hotel and staff. Very attentive to our every need and highly recommend.
Comment from Hotel Management
13 Oct 2024 by Nicolas, Hotel Management
Thank you Susana for your comments and review about your stay at Hotel Albemarle.We are glad to read that you have enjoyed your stay with us. Your review helps us a lot to continue providing our best service. Regards
by A verified traveler
Posted 4 Jan 2024 on Hotels
Comment from Hotel Management
13 Oct 2024 by Nicolas , Hotel Management
Thank you Alyss for your comments. Please note that I have sent them to General Manager to investigate what have happened and can actioned if needed. We do apologize for any inconvenience at our hotel. Regards
by A verified traveler
Posted 17 Dec 2023
The property and people were great. Their is a community soccer field adjoining the property on the side I stayed on and my room has an open screen window. Their were soccer games and music often in the mornings and one night until midnight, so it was noisy.
Comment from Hotel Management
13 Oct 2024 by Nicolas, Hotel Management
Thank you Tommy for your comments and review about your stay at Hotel Albemarle.We are glad to read that you have enjoyed your stay with us. Your review helps us a lot to continue providing our best service. Regards
by A verified traveler
Posted 17 Nov 2023 on Hotels
Comment from Hotel Management
13 Oct 2024 by Nicolas, Hotel Management
Thank you Carol for your comments and review about your stay at Hotel Albemarle.We are glad to read that you have enjoyed your stay with us. Your review helps us a lot to continue providing our best service. Regards
by A verified traveler
Posted 15 Jul 2023
Great staff service
Comment from Hotel Management
19 Jul 2023 by Niklas, Hotel Management
Thank you very much for your review. We are glad you enjoyed your stay.
by A verified traveler
Posted 8 Jul 2023
Overall this place was nice and we would stay there again. However, there were a couple of things that we would say, could make things a bit better. First, WiFi in the rooms. They had WiFi in the common area but when you’re on vacation and planning, sometimes you just want to lay down or post some pictures. Second, the VIP breakfast we received (for one day only) was subpar and it’s not worth the $12 per person/per day they charge. You can get a better breakfast somewhere else. Lastly, they have the hot tub as an amenity but they no longer have it. Bring it back! It would have been amazing to relax in there after the Sierra Negra hike.
Comment from Hotel Management
19 Jul 2023 by Niklas, Hotel Management
We are very happy that you enjoyed your stay with us. Sadly the whirlpool was broken during your stay but it will be repaired very soon. We apologize that the Wifi is not the best, but thats one of the problems of the Galapagos.
