Ratings based on 90 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Phone not answered
Had to go 15min away to check in. Rocky but suv-able road.
Comment from Hotel Management
15 Nov 2024 by Katherine Salazar, departamento de reservas., Hotel Management
Thank you for your feedback. Indeed, the check-in process is conducted at our sister property, Terrazas del Caribe. Guests are informed about this requirement to ensure the check-in is completed smoothly before heading to their accommodations.We apologize if this caused any inconvenience and appreciate your understanding. Should you have any further comments, we’re here to assist!
by A verified traveler
Posted 24 Sep 2024
Cómoda
Comment from Hotel Management
15 Nov 2024 by Katherine Salazar, Hotel Management
Nos complace saber que tu experiencia fue cómoda. Será un gusto recibirte nuevamente en el futuro.
by A verified traveler
Posted 1 Sep 2024
by A verified traveler
Posted 20 Jul 2024
Absolutely loved our stay here. Spacious accomodations that allowed us to relax as well as cook for ourselves and prepare for daily outings
Comment from Hotel Management
20 Jul 2024 by Mabel Gonzalez, Booking Executive., Hotel Management
Dear Damon, Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay and found the accommodations comfortable and suitable for your needs. We look forward to welcoming you back soon.Best regards
by A verified traveler
Posted 15 Oct 2023
We loved the property, having the private pool and AC were definite pluses. The kitchen was functional and the bathrooms were nice - the weather makes cool showers ok and you don't miss the hot water too much. Hot water was missed for doing dishes though - we boiled water on the stove to wash. The beds could be better - the wood frames are creaky and the mattresses are too thin. Communication through WhatsApp was hit and miss - we were able to get assistance booking excursions but when we requested additional drinking water or checkout procedures we did not hear back. The tiles on the pool are due for a refresh, but the water was all ways clean as they cleaned it every day. We felt safe and safe and loved the location within easy distance to so much to do.
Comment from Hotel Management
18 Oct 2023 by Mabel Gonzalez, Departamento de reservas., Hotel Management
Thank you for sharing your experience! We're glad to hear that you enjoyed the property, especially the private pool and air conditioning. We apologize for the inconvenience regarding the hot water supply for washing dishes and the quality of the beds. We will take your feedback into consideration to improve these aspects.It's great to know that you felt safe and enjoyed the convenient location. We apologize for the communication difficulties via WhatsApp and appreciate your patience. Your feedback is valuable to us, and we look forward to the opportunity to welcome you again and provide an even better experience. Thank you for choosing us!
by A verified traveler
Good place
Posted 19 Sep 2023 on HotelsVery good place to stay. Air conditioning in one of the rooms was really noisy very hard to sleep. Was really hard to communicate with the service, they never answered the WhatsApp
Comment from Hotel Management
1 Oct 2023 by Kaina White departamento de gerencia., Hotel Management
Hello Juan! We're truly sorry to hear about your experience. We appreciate your feedback regarding the noisy air conditioning and the difficulty in reaching our service via WhatsApp. We take this seriously and will take immediate steps to address these issues and enhance our services. Your honesty is valued, and we hope to have the opportunity to provide you with a much better experience in the future. Thank you for choosing us and taking the time to share your comments!
by A verified traveler
Posted 6 Jan 2023
We enjoyed our stay. The house and property was beautiful and clean.
Comment from Hotel Management
23 Jan 2023 by Kaina departamento de recepción., Hotel Management
Hola Vicky, muchas gracias por su visita y comentario.Nos alegra mucho que hayan disfrutado de su estadía en las instalaciones de Lomas del Caribe.Esperamos recibirlos nuevamente.Saludos cordiales de parte de todo el equipo de Lomas del Caribe.
by A verified traveler from Warren
Posted 25 Aug 2022
The villa is beautiful with 2 rooms and a private pool. Nice terrace. Management is very helpful and accessible via WhatsApp. We loved the place and extended our stay by 1 night.
Comment from Hotel Management
1 Sep 2022 by Eduardo Elizondo , Hotel Management
Hello Mary, Hope you are doing well, thanks for your feedback, for us it is really important. We hope to see you soon around. Best Regards.
by A verified traveler from Sarasota
Posted 17 Jun 2022 on Orbitz
by A verified traveler
Posted 24 Nov 2021
We really enjoyed our stay. Very private. A really nice size villa. Glad to have a kitchen.
You need to have a car to go to the beach or restaurants but that was not a problem for us. They could use better quality mattresses.
They use way too much Clorox to clean and the water is very harsh to take a shower as it also smells Clorox however we had no problem with hot water. The front desk help and staff are very helpful.
Comment from Hotel Management
4 Jan 2022 by Front Desk Manager, Hotel Management
Dear Cecilia,
We thank you for your visit and appreciate your feedback. I would like to clarify that we have checked your recommendations and we have switched to eco-friendly cleansers and we are working with the suggested amount of products according to the products' provider.
We invite you to come back in the near future as we are putting our efforts in improving all our amenities.
Once again, thank you for your visit!
Best regards,
Nancy van de Wall
