Ratings based on 8 Verified Reviews

3.8 out of 5
100% of guests recommend
3.5 Room cleanliness
3.2 Service & staff
3.4 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Jan 2020 on Wotif
4 out of 5
by A verified traveler

Posted 11 Jan 2020
The renovation is overdue. Cabins were nice. We loved the cheerful colors but windows and doors need maintenance. Location was wonderful, right on the lake. Puerto Pilar is one of the very few hotels between Puerto Varas and Petrohue Waterfalls. We preferred to go for breakfast and dinner back to Puerto Varas ( more choices and more economical) .
5 out of 5
by A verified traveler from New York, NY

Posted 22 Mar 2019
Great location with beautiful views of the lake and volcano
Comment from Hotel Management
30 Mar 2019 by Equipo Puerto Pilar, Hotel Management
Gracias¡ Esperamos recibirlos nuevamente en nuestro hotel. Equipo Puerto Pilar.
5 out of 5
by A verified traveler

Posted 23 Jan 2019 on Hotels
Comment from Hotel Management
25 Jan 2019 by Equipo Puerto Pilar, Hotel Management
Muchas gracias Maribel. Esperamos pueda visitarnos nuevamente. Equipo Puerto Pilar
3 out of 5
by A verified traveler

La vue, et rien d'autre.

Posted 9 Feb 2023 on Hotels
Hormis la vue absolument sublime, cet hotel n'a rien de charmant, avec une déco plutôt sinistre. Mais le pire, est cette odeur de vieux bois pourri dans la chambre, dont on ne peut se débarrasser malgré une aération permanente.
1 out of 5
by A verified traveler

Плохой отель!

Posted 6 Feb 2020 on Hotels
Отель-сплошная беда!по приезду наше бронирование не нашли.или не захотели найти.наши дома проданы другим и нас не заселили.денег не вернули и не извинились даже.это в этом отеле норма.и все очень старое.это не 3-4 звезды а хостел 0.5 звезды.не ездите сюда!
5 out of 5
by A verified traveler

Melhor vista para o lago e o Osorno!!!

Posted 13 Jan 2020 on Hotels
Hotel com vista maravilhosa do lago e do vulcão Osorno e um café da manhã excelente!
4 out of 5
by A verified traveler

Recepcionista antipatica

Posted 8 Jan 2019 on Hotels
Lugar fabuloso, porém quando chegamos lá antes de reservar a recepcionista (antipatica) disse que não poderia fazer reservas por 1 noite, quando entramos no hotel.com tinha a opção de uma noite, fizemos a reserva e voltamos lá...a mulher fez piada dizendo “é a vida...” o hotel estava completamente vazio...sinceramente não entendi. Mas dormimos lá e o café era gostoso.
Comment from Hotel Management
11 Jan 2019 by Equipo Puerto Pilar, Hotel Management
Gracias Clarice por su comentario. Lamentamos la confusión fue un problema interno, agradecemos su paciencia y esperamos pueda volver a hospedarse con nosotros . Equipo Puerto Pilar
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