Ratings based on 337 Verified Reviews

4.2 out of 5
96% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 5 Dec 2024
5 out of 5
by A verified traveler

Posted 2 Dec 2024
Stayed here for four nights with my son. The front desk service we received from Felipe was top notch! He was so polite and gave us a wonderful welcome. He went over all the amenities and was so helpful when we had questions. The staff in the spa were wonderful as well. I wish we could have stayed longer, but hope to return for another visit soon!
5 out of 5
by A verified traveler

Posted 3 Jul 2024
Clean, quaint, spa, pool, walkable. I would consider lighting in the evening in the bar. Way too bright and not inviting. Otherwise , great stay.
Comment from Hotel Management
5 Jul 2024 by Jose, Hotel Management
Thank you for your feedback, Julie. We're glad you enjoyed your stay at Hotel Enjoy Puerto Varas. We'll consider your suggestion about the evening lighting in the bar. We hope to welcome you back soon!
4 out of 5
by A verified traveler

Posted 22 Mar 2024
The hotel is well designed but needs some refreshing. Carpeting needs replacing everywhere and the chippy painted tile in the spa showers made it look gross. However: staff was very helpful and we really enjoyed our stay!
3 out of 5
by A verified traveler

Posted 22 Mar 2024
Buen hotel, muy mal restorán. En realidad era solo bar. Los “restaurantes” que son dos, cerrados. La comida mal preparada.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Mar 2024
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Feb 2024 on Hotels
3 out of 5
by A verified traveler

This hotel could be so much more with maintenance.

Posted 27 Feb 2024 on Hotels
Large spacious room that was nicely appointed. Professional and attentive staff with easy check in and helpful manner. Room: spacious and nicely appointed, comfortable bed, but there was a toilet leak, lukewarm shower, and the carpet was so dirty that it turned the souls of my feet black. Common areas: inside and outside lack maintenance. Location is great. We paid for a lake view but the trees were overgrown and blocked much of it. Breakfast had many items to choose from and a large veranda to watch the sun glisten over the lake. Okay value for money.
5 out of 5
by A verified traveler from Missoula

This traveler left a rating score only Posted 13 Jan 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 Jan 2024
Back to Hotel Details Showing Reviews 1 - 10 of 337 Next