Ratings based on 229 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Stayed 4 nights/5 days here and loved our time! So many positives. We had the master suite plus - the room was massive and the views incredible. Super comfortable bed and pillows. The property is gorgeous and so well maintained… a true oasis. We loved lounging by the pool or in the hammock by the dock. All the staff were so friendly and polite. The cocktails are delicious!! Breakfast is included and was our favorite part of the day! Lunch menu was great too - fish ceviche our favorite. However, the dinner options were just ok, I think more simple or Mexican forward dishes would be better. We also booked couples massages on the treehouse terrace and it was amazing.
Only con we have to mention would be to be careful if you have a serious allergy. My husband is severely allergic to nuts and although we mentioned this upon check in and told the servers every time we ordered, it took a few days for them to understand it seemed. We were sent out a peanut chili/hot sauce quite a few times, peanut butter at breakfast etc.
Also we do not recommend the stuffed mushrooms…. maybe the worst dish we have ever ordered 😅 everything else was great though!!!
Comment from Hotel Management
19 Nov 2024 by Villa Lala Team, Hotel Management
Mrs Carly, thanks for your great review...this helps us a lot so we can see how our guests live the experience at Villa Lala and also we can see in what things we can improve,thanks for choosing Villa Lala; we hope we can have you back here so you can have a better experience
by A verified traveler from Aurora
Posted 29 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Villa Lala Team, Hotel Management
Gracias por dejar una evaluacion, esperamos su estancia haya sido de su total agrado, esperamos volverlos a ver en Villa Lala
by A verified traveler
Posted 29 Oct 2024
Property absolutely gorgeous, staff was kind, friendly, knowledgable, helpful. Catalina was an absolute highlight and amazing. Food was horrible, as well as drinks. Wonderful place to stay for everything besides dining.
Comment from Hotel Management
8 Nov 2024 by Villa Lala Team, Hotel Management
Thanks for your comments, this helps us so we can work so we can do better each day. We hope we see you back at Villa Lala so you can have a better experience
by A verified traveler
Posted 26 Oct 2024
Our stay at Villa Lala was spectacular. The views of the ocean were beautiful beyond words. The gardens were landscaped perfectly and the photos could never do it justice. The staff was very kind, special shout out to Catalina who made our stay extra special. We will absolutely be back.
Comment from Hotel Management
27 Oct 2024 by Villa Lala Team, Hotel Management
we are really happy to know you had an excellent time and that everything was just amazing for you including the staff, we'll be really happy to have you back at Villa Lala.
by A verified traveler
Posted 23 Oct 2024
Where do I start… this Villa is beautiful. Everything about it displays all the energy time and love put into it. The landscape the water streams. I was in awe. I felt like a fairy in the garden area. Perfect honeymoon, baby moon or just anytime. The rooms were impressive the architecture that went into this every detail. It was clean the shower was clean. I’m picky about walking barefoot at hotels. But this playa was an exception it’s clean! All the shower bath and restrooms are open. That might be a problem for a modest person. It did not bother me at all. You are situated on a mountain cliff overlooking the bay. The sunrise and sunsets are magical. It’s pretty quiet other than the taxi boats coming in and out. I recommend this place you will not regret this.
Comment from Hotel Management
24 Oct 2024 by Alba Gonzalez, Hotel Management
We appreciate your feedback, we hope to see you again.
by A verified traveler
Posted 9 Oct 2024
Literally a paradise . Very private and secluded , well kept , beautifully designed , excellent staff , wonderful views everywhere you look.
We look fwd to returning again .
Comment from Hotel Management
10 Oct 2024 by Villa Lala Team, Hotel Management
Mr Troy we are really happy to know that you had an excellent stay & you enjoyed every part of Villa Lala which is designed for you. We hope having you back soon, it would be a pleasure to see you again here
by A verified traveler
Posted 4 Oct 2024
Villa Lala was the perfect place for a honeymoon. Our only regret was that we didn’t stay there for more nights. The treehouse rooms are incredible. The staff was all very friendly. All of the food we had was the best we’ve ever had in Mexico. The pictures do not do this place justice. If you’re considering booking this for your honeymoon, it is absolutely worth it.
Comment from Hotel Management
5 Oct 2024 by Villa Lala Team, Hotel Management
Mr Aron we are really really happy to know you had an amazing time, and knowing the staff did a wonderful job, this is the main reason for us..that our guests have an amazing time here.We hope seeing you back in the future.Villa Lala is your home 3
by A verified traveler from Garden grove
Posted 2 Oct 2024
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Comment from Hotel Management
6 Oct 2024 by Villa Lala Team, Hotel Management
Thanks for your visit to Villa Lala, we hopr having you back soon
by A verified traveler
Posted 26 Sep 2024
by A verified traveler
Posted 23 Sep 2024
This was the best experience I can say we have ever had.. loved it so much!!
Comment from Hotel Management
25 Sep 2024 by Villa Lala Team, Hotel Management
We are really happy to know you had an excellent time, we hope having you back at Villa Lala.
