Ratings based on 1,768 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Excellent service
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Dear Paola, Thank you for your positive feedbackBest regards, Efrain Canto General ManagerVilla Del Palmar Puerto Vallarta
by A verified traveler
Posted 30 Nov 2024
Loved the property
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Dear Carina, Thank you for your positive feedbackBest regards, Efrain Canto General ManagerVilla Del Palmar Puerto Vallarta
by A verified traveler
Posted 28 Nov 2024
The good: Staff were great, grounds and pools were nice, beach was very nice. The rooms were clean on the surface, very dated but overall in good repair.
The bad:
After twelve hours of travelling we were greeted by the “concierge”: a high pressure time share salesman employed by the hotel.
Two days into our stay we had to request a new room, as there was an overpowering mold smell in our room. Not visibly moldy but one wonders what is hiding behind the vents in the hvac system…it was giving us headaches and flu like symptoms which cleared up once we were out of the room for awhile.
Staff were able to accommodate the switch and the new room was much better, just a faint smell by the door.
The restaurants are very expensive.
The hotel staff definitely cater to the all inclusive guests first and foremost.
Vendors on the beach are non stop, literally every five minutes all day long. The hotel doesn’t seem to do anything to discourage them, and in fact we started to wonder if the hotel was getting a cut…
Speaking of cuts: my husband cut his foot (if it hadn’t been on his very callused heel it would have needed stitches) on the very sharp metal on the legs of the patio furniture on our balcony. Accidents happen, but apparently the hotel does not have a first aid kit, as we couldn’t seem to get a band aid.
Comment from Hotel Management
29 Nov 2024 by General Manager , Hotel Management
Dear Brandy, I appreciate the time you took to share your experience with us.I am very sorry that your recent visit didnt go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for wich we are recognized.Kind regards,Efrain Canto General Manager Villa del Palmar Puerto Vallarta
by A verified traveler
Posted 27 Nov 2024
To begin. I’ve been in the hospitality business for over 30 years. The entire staff including grounds and maintenance to management and service team are very friendly. The truly care about your experience. If your looking for action this isn’t for you. Good was good and roma very clran
Comment from Hotel Management
29 Nov 2024 by General Manager , Hotel Management
Dear Sydney, Thank you enough for sharing this positive experience with us. How lovely that you felt so cared for by our amazing activities crew, what great news that they treated you to such friendly and helpful service. We can’t wait to welcome you back for another spectacular stay sometime soon. Kind regards,Efrain Canto General Manager Villa del Palmar Puerto Vallarta
by A verified traveler from los angeles
Posted 27 Nov 2024
Great place to stay. Staff not that attentive to people of color, but food and drinks are great when you finally get served.
Comment from Hotel Management
29 Nov 2024 by General Manager, Hotel Management
Dear Joan, Thank you so much for your amazing words! We are so happy to learn you had a magnificent time at Villa del Palmar Vallarta. We hope to welcome you soon for another unforgettable stay.Wishing you all my best,Cordially yoursEfrain Canto General ManagerVilla del Palmar Puerto Vallarta
by A verified traveler from Oakland
Posted 26 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Gerente General , Hotel Management
Estimada Elizabeth, Agradecemos su valoración, Saludos Cordiales, Efrain Canto Gerente General Villa Del Palmar Puerto Vallarta
by A verified traveler from Kent
Posted 24 Nov 2024
Only thing that was good was conveniently located to town.
Comment from Hotel Management
29 Nov 2024 by General Manager, Hotel Management
Dear Sara,Thank you for taking the time to share your review.Thank you for your comments, we will take it into consideration as we continuously work to improve our guest experience.We hope to welcome you back for another memorable experience.Kind RegardEfrain CantoGeneral ManagerVilla Del Palmar Puerto Vallarta
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Gerente General , Hotel Management
Estimado Reymondo, Agradecemos su valoración, Saludos Cordiales, Efrain Canto Gerente General Villa Del Palmar Puerto Vallarta
by A verified traveler
Posted 22 Nov 2024
A great stay! Safe, clean, helpful friendly staff. Lots to do for all ages. Big rooms well stocked. Option to add meal plans was great.
Comment from Hotel Management
22 Nov 2024 by General Manager , Hotel Management
Dear Shawna, At Villa Del Palmar Puerto Vallarta we thank you for your valuable time and comments. We are more than glad you experienced the high level of service our guests have come to expect. We hope to have the oportunity to provide you with the excellence in service we are known for and hope you will give Villa Del Palmar Puerto Vallarta another change to be your home away from home.Best regardsEfrain Canto General Manager Villa del Palmar Puerto Vallarta
by A verified traveler
Posted 22 Nov 2024
This time they took it granted the guest I guess it was too hot and air conditioning in rooms were fix on 22 and even that was not working it was on ventilation… and I was not able to change it to make it low or high and I called and no one cared they came and said it’s set . I said but it’s not even working .. they stand their shoulders and left . Pussed off two nights with hot . It was my favourite spot to live but not anymore I guess …
Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
Dear Naveen, Thank you for reporting this problem, please accept my sincere apologies.I understand your frustration. We pride ourselves on providing the best possible guest experience and I am sorry that on this occasion we did not achieve this.As a result of your comments, we will be taking action.Best regards, Efrain Canto General ManagerVilla Del Palmar Puerto Vallarta
