Ratings based on 996 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Great area, just encountered a couple of inconveniences during my stay
Comment from Hotel Management
19 Nov 2024 by CONCIERGE, Hotel Management
Hi Jocelyne, can you explain me what was the inconveniences in your stay? my e-mail is manageronduty@vamarvallarta.com
by A verified traveler
Posted 15 Nov 2024
Love the view from my balcony. The area is very safe and convenient. The hotel is family friendly. Manu activities for the kids to do.
Comment from Hotel Management
16 Nov 2024 by concierge, Hotel Management
Thank you very much for your comments, it is a pleasure to serve you with all the activities, and all the sttaff we work hard to offer you the best services.
by A verified traveler
Posted 15 Nov 2024
The staff are friendly. The location is very convenience and safe. Love the view from my balcony.
Comment from Hotel Management
16 Nov 2024 by concierge, Hotel Management
Thank you very much for your comments, it is a pleasure to serve, all the sttaff we work hard to offer the best services.
by A verified traveler
Posted 8 Oct 2024
This was my wife and I second time at this resort. Things did change since the last time. One thing we notice that was different, is that the resort was predominantly for locals. I will say any Americans that are not Spanish speaking shouldn’t not stay here.
Food was not the greatest. Meats were either overcooked or over seasoned. The specialty restaurants had rules that only applied to Americans.(no swimsuits or wet clothes)
When we arrived to our room the balcony door was off track and the dresser drawers would shut properly. They did fix the issues but it took 2 hours after traveling all day.
The main issue that we had, is that the entire resort either lost water completely or no hot water for several hours. All we were told were it will be back on soon. Then nobody told us when it was back on.
I will not recommend anyone to stay at this resort for the time being until they fix a lot of their problems there.
Comment from Hotel Management
19 Oct 2024 by CONCIERGE, Hotel Management
We sincerely apologize for the situation you experienced in the rooms. We are constantly training our staff and performing general room maintenance to provide you with the service you deserve. We invite you to visit us again and see the improvements we have made for you. Your feedback is important to us, especially as a valued returning guest.
by A verified traveler
Posted 8 Oct 2024
The resort and service team itself was great! Everyone was kind, attentive, and friendly. You don't walk past one person who doesn't ask how you're doing, and how they can help you. The only issue is that there is absolutely no wifi in the rooms, and it's only available in the lobby, even then, the connection is poor. I left the resort and have Mexico included in my plan so I was covered, but when my partner needed to contact me, he tried to connect to WiFi to make the call and it was not great..
The tvs also could use an update, channels lag or go fuzzy sometimes but if youre planning to be outside a lot and exploring the beautiful city, then TV and wifi in the room don't matter too much :)
Food was AMAZINGLY good. I looked forward to every meal. (Anything with beef is always delish!)
I definitely wouldn't mind staying there again :)
Comment from Hotel Management
11 Oct 2024 by CONCIERGE, Hotel Management
Hello! Thank you very much for your rating, it is always a pleasure to serve you at Vamar Vallarta and we love to know that your stay with us was pleasant, we work daily to provide an unforgettable experience, we hope to see you again with us on your next vacation.
by A verified traveler
Posted 8 Oct 2024
It was nice that it was all inclusive. But considering this is suppose to be a tourist area. We had a hard time finding some who spoke english when we needed help. There wasnt a bar designated for adults. Which meant there were children at all of the bar areas. All day long. There was a small time frame to make reservations for the specialty dinning. From 7a to 9a. We felt unwelcome by the staff.
Comment from Hotel Management
19 Oct 2024 by concierge, Hotel Management
We sincerely apologize for the inconveniences you experienced during your stay. We are currently training our staff to provide you with the service you deserve, as most of our team speaks English. Additionally, we are a family-friendly hotel, offering activities and areas for all of our guests, whether they are traveling for leisure, as a couple, with friends, or with family. We usually make specialty restaurant reservations in the morning to ensure better service and an unforgettable experience. We invite you to return again.
by A verified traveler
Posted 2 Oct 2024
We spent 3 nights at Vamar and we certainty enjoyed both, the Marina and the beach, areas are clean very well kept.
Comment from Hotel Management
4 Oct 2024 by CONCIERGE, Hotel Management
We’re thrilled to hear that you enjoyed your stay at Vamar and had a great time at both the Marina and the beach. It’s wonderful to know you found the areas clean and well-kept, as we strive to ensure a welcoming environment for all our guests. We hope to welcome you back soon for another relaxing getaway!
by A verified traveler
Posted 23 Sep 2024
Great value for the money, Carlos at the pool was great, as well as Delicia at the breakfast buffet, Marina and Cristina by the front desk, nice people, nice place, we definitely want to go back to Vamar.
Comment from Hotel Management
29 Sep 2024 by concierge, Hotel Management
Thank you so much for your wonderful feedback! We are thrilled to hear that you found great value during your stay and that our team members, including Carlos, Delicia, Marina, and Cristina, made your experience even more enjoyable. Your kind words about our staff and the overall atmosphere mean a lot to us.We look forward to welcoming you back to Vamar soon!
by A verified traveler
Posted 3 Sep 2024
The best thing of the stay was the food. It was excellent. Just great.
Comment from Hotel Management
3 Sep 2024 by CONCIERGE, Hotel Management
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the food during your stay. Our culinary team works hard to provide delicious and memorable dining experiences for our guests, and your kind words mean the world to them.We hope to have the pleasure of welcoming you back soon so you can enjoy more of our great dishes and have another fantastic stay with us.
by A verified traveler
Posted 2 Sep 2024
We didn’t have a good experience with some of the staff of Vamar Resort, they just didn’t make us feel welcome.
Also, there is no WIFI or refrigerator in the rooms.
Comment from Hotel Management
2 Sep 2024 by CONCIERGE, Hotel Management
Thank you for sharing your feedback with us. I'm truly sorry to hear that you did not have a good experience with some of our staff members and that you didn’t feel welcomed during your stay. This is certainly not the level of service we strive to provide, and I will be addressing your comments with our team to ensure we improve in this area.I also apologize for the inconvenience caused by the lack of Wi-Fi and a refrigerator in your room. We understand how important these amenities are for a comfortable stay, and we are continuously looking for ways to enhance our guests' experience.We appreciate your honesty, as it helps us identify where we need to improve. I hope you’ll give us another chance in the future to provide you with the warm, welcoming stay that you deserve. Please feel free to reach out to me directly if you decide to visit us again.
