Ratings based on 309 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
I thoroughly enjoyed my stay at V-Azul. My room was very clean and comfortable and the staff was very friendly.
by A verified traveler
Posted 30 May 2024 on Hotels
by A verified traveler
Posted 10 May 2024 on Orbitz
My favorite place to stay in past 5 years. Staff is wonderful and so helpful.
by A verified traveler
Nice Place!
Posted 5 May 2024 on HotelsNice place!
Comment from Hotel Management
5 May 2024 by Alexa Vazquez , Hotel Management
Thank you for your kind feedback, Alex!
by A verified traveler
Nice
Posted 11 Mar 2024 on HotelsVery nice place, great location. Staff is really friendly and helpful. Will definitely come back again.
Comment from Hotel Management
11 Mar 2024 by Alexa Vazquez , Hotel Management
Thank your for your kind feedback Melquiades! We’d be so happy to have you with us again!
by A verified traveler
Posted 15 Feb 2024 on Hotels
Comment from Hotel Management
21 Feb 2024 by Alexa Vazquez , Hotel Management
Thank you for your kind feedback, Carlos! See you soon. Kind regards,
by A verified traveler
Posted 31 Jan 2024
Property is pretty much as advertised on the internet. However management is focused on saving money in operations. We were declined and extra towel when we asked; the plastic card key was in my back pocket and broke, we were told replacement keys were not possible, only two keys per room; rooms are to be cleaned every 7 days, we were there 8 days and room was never cleaned.
Comment from Hotel Management
1 Feb 2024 by Alexa Vazquez. , Hotel Management
Hi Charles! Thank you for your feedback. I’m sorry about all the issues you state. We offer changing towels whenever you want to you always have clean towels. At check in, we inform about our housekeeping service and that if you want the room to be cleaned, you just ask front desk to schedule one. Regarding the key, if something is damaged during your stay, the guest is responsable for any damages and has to respond. I believe this is something that every hotel has. Thank you!
by A verified traveler
Posted 18 Jan 2024
Comment from Hotel Management
28 Jan 2024 by Alexa Vazquez , Hotel Management
Thank you for your kind feedback! Hope to see you again.
by A verified traveler
Posted 15 Jan 2024 on Orbitz
Comment from Hotel Management
7 Feb 2024 by Alexa Vazquez. Sales manager. , Hotel Management
I’m sorry you didn’t have a pleasant experience with us. We also hadn’t the most pleasant experience having you with us, you didn’t respect the rules, drank in the pool area, entered guests without leaving an I.D., even though we always let our guests know at the check in and tried to make us responsible. After all that, our staff always tried to be accommodating and urged you to respect the rules.
by A verified traveler
Posted 12 Jan 2024
I enjoyed the property and the location. It is located in the heart of PV's gay zone. Guest policy is strict so if you plan to bring guests regularly, this place may not be for you. Otherwise, it is a pleasant place to stay.
Comment from Hotel Management
12 Jan 2024 by Alexa Vázquez. Sales manager , Hotel Management
Thank you for your feedback! Hope to see you soon!
