Ratings based on 998 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Mateo
Posted 10 Sep 2024
Love this hotel and location, amazing staff and service which is one of the main reason I go back there.
Comment from Hotel Management
2 Oct 2024 by Hotel Management, Hotel Management
Esteemed Mr Emmanuel,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
30 Aug 2024 by Hotel Management, Hotel Management
Estimado Sr Hector,Agradecemos sus valiosos comentarios, esperamos que su estadía en The Westin Resort & Spa Puerto Vallarta haya sido gratificante, esperamos verlo pronto.Be well.
by A verified traveler
Posted 26 Aug 2024
Nice hotel very nice staff
Comment from Hotel Management
27 Aug 2024 by Hotel Management, Hotel Management
Esteemed Ms Alejandra,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.
by A verified traveler
Posted 23 Aug 2024
The most comfortable bed I’ve ever slept in! It’s the heavenly bed! The staff is friendly. The pool was amazing!!
Comment from Hotel Management
23 Aug 2024 by Hotel Management, Hotel Management
Esteemed Angela,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.
by A verified traveler
Posted 15 Aug 2024
A lot of construction happening right now. Good location overall.
Comment from Hotel Management
15 Aug 2024 by Hotel Management, Hotel Management
Esteemed William,Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures.We hope you can give us an opportunity to be your hosts on your next trip to Puerto Vallarta and demonstrate the quality of The Westin Resort and Spa. Be well.
by A verified traveler from Decatur
Posted 10 Aug 2024
The staff was incredible! But they only had 1 restaurant available. The other was being remodeled. Also, one side of the hotel was getting renovated so during the day, my baby struggled taking his naps. You can hear it through the entire hotel. The lighting in the rooms were also terrible. There was minimal privacy between the toilet room, bathroom, and bedroom area. If I was needed to use the restroom, the light was beaming into the room causing my family to be woken up. The rooms also had a stench of an old building. The only thing we liked was the amazing staff, breakfast options, & beach.
Comment from Hotel Management
12 Aug 2024 by Hotel Management, Hotel Management
Esteemed Aileen,Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures.We hope you can give us an opportunity to be your hosts on your next trip to Puerto Vallarta and demonstrate the quality of The Westin Resort and Spa. Be well.
by A verified traveler
Posted 5 Aug 2024
Pool was okay but the beach made up for it. The service was amazing. We loved every part of their customer service
Comment from Hotel Management
5 Aug 2024 by Hotel Management, Hotel Management
Esteemed Guadalupe,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.
by A verified traveler
Posted 31 Jul 2024
Comment from Hotel Management
2 Aug 2024 by Roberto, Hotel Management
Esteemed Christina,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.
by A verified traveler
Posted 26 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Hotel Management, Hotel Management
Estimada Carmen,Agradecemos sus valiosos comentarios, esperamos que su estadía en The Westin Resort & Spa Puerto Vallarta haya sido gratificante, esperamos verlo pronto.Be well.
by A verified traveler from Spring valley
Posted 24 Jul 2024
For the first time the rooms were remodeled and looks great , the area around this resort is quite and beauttiful .
Comment from Hotel Management
24 Jul 2024 by Hotel Management, Hotel Management
Esteemed Mr Joseph,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.
