Ratings based on 994 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Sunscape Puerto Vallarta Resort & Spa., Hotel Management
Estimada Sunsan, Nos complace enormemente saber que su experiencia fue excelente y que disfrutó su estancia en Sunscape Puerto Vallarta Resort & Spa.Nos encantaría saber más acerca de su experiencia y si hay algo específico que podamos mejorar para que en su próxima visita podamos asegurarnos de que su experiencia sea de 5 estrellas. No dude en ponerse en contacto con nosotros si desea compartir más detalles.Cordialmente,
by A verified traveler
Posted 27 Oct 2024
The cleanliness
Comment from Hotel Management
28 Oct 2024 by Sunscape Puerto Vallarta Resort & Spa., Hotel Management
Dear guest, Thank you for taking the time to rate your recent stay with at Sunscape Puerto Vallarta Resort & Spa. We are happy to learn you had a pleasant stay and hope to welcome you back in the near future. If there is anything we can do to make your next stay even more enjoyable, please let us know. Best regards,
by A verified traveler
Posted 22 Oct 2024
We got into our room and the AC was not working. The AC was dripping water into the hallway, they had a towel on the floor. They offered us a room the next day which was across the construction site. They said it was the only room they can offer but “don’t worry they stop working at 2 on the weekends “ we stayed Thurs to Fri. The alcohol was being poured from recycled plastic jugs. The restaurants did not allow men to enter in tank tops, were on the beach ! The pool was closed early the first day due to a child pooped in the pool. Unfortunately this was not a good first impression. I will not be staying there again.
Comment from Hotel Management
25 Oct 2024 by Sunscape Puerto Vallarta Resort & Spa., Hotel Management
Dear guest, We regret to read that your experience did not meet your expectations. Your observations are valuable to us as they allow us to improve our service. We appreciate your visit and hope to have the opportunity to welcome you again soon, aiming to provide you with a better experience.Best regards,
by A verified traveler
Posted 14 Oct 2024
The property is very run down and in need of major renovations. The food was fair at best.
Comment from Hotel Management
14 Oct 2024 by Sunscape Puerto Vallarta Resort & Spa., Hotel Management
Dear guest,Thank you for taking the time to share your feedback. We regret to read that your stay did not meet your expectations. We appreciate your comments regarding the condition of the property and the food. Please know that we are continuously working on improvements, and your input helps us identify the areas that need the most attention.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Best regards,
by A verified traveler
Posted 14 Oct 2024
Too many weddings with loud techno music all night, every night. Jack hammers during the day. Not enough bar tenders. Sodas all flat. Food was the same and too much pork on the menu. Toilet leaking at base and they “fixed” it with thick caulk. Electric plug in bathroom falling out of wall, not functioning; they did not repair after we asked them to. Bad location near where river flows into beach, so red flags up all 4 days and could not swim in beach. Special restaurants not open every night. No air conditioning in specialty restaurants and they have dress code which made it for a hot miserable dinner. Could not take food poolside. Concierge kept bothering us about excursions. Horrible experience overall!
Comment from Hotel Management
14 Oct 2024 by Sunscape Puerto Vallarta Resort & Spa., Hotel Management
Dear guest,Thank you for sharing your detailed feedback. We truly regret to know that your experience did not meet your expectations. We apologize for the disturbances caused by weddings and construction noise, and for the inconveniences you faced with our facilities, including the bar service, room maintenance, and food options. Your comments regarding the limited availability of specialty restaurants, and the dress code in non-air-conditioned areas have been noted, and we are reviewing these with our management team to make improvements.Your feedback helps us pinpoint the areas that need immediate attention, and we will work diligently to address these concerns.We hope you will consider giving us another opportunity in the future to offer you a more enjoyable and restful experience.Best regards,
by A verified traveler
Posted 30 Sep 2024
I liked that it's near the beach.
Comment from Hotel Management
30 Sep 2024 by Sunscape Puerto Vallarta Resort & Spa., Hotel Management
Dear guest, Thank you for taking the time to rate your recent stay with at Sunscape Puerto Vallarta Resort & Spa. We are happy to learn you had a pleasant stay and hope to welcome you back in the near future. If there is anything we can do to make your next stay even more enjoyable, please let us know. Best regards,
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Sunscape Puerto Vallarta Resort & Spa., Hotel Management
Estimada huésped, Gracias por tomarse el tiempo de calificar su experiencia reciente en Sunscape Puerto Vallarta Resort & Spa. Lamentamos saber que no cumplimos con sus expectativas durante su estancia. Si tiene comentarios o inquietudes específicas que le gustaría compartir, no dude en ponerse en contacto directo con nosotros. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle una experiencia aún mejor.Cordialmente,
by A verified traveler
Posted 22 Sep 2024
Extremely hard to get drinking water
Comment from Hotel Management
23 Sep 2024 by Sunscape Puerto Vallarta Resort & Spa., Hotel Management
Dear guest,Thank you for taking the time to rate your recent experience at Sunscape Puerto Vallarta Resort & Spa. We are sorry to read that you found it difficult to access drinking water during your stay. We strive to provide our guests with a comfortable and convenient experience, and we regret that we did not meet your expectations in this regard. We appreciate your input and hope to have the opportunity to improve your experience in the future.Best regards,
by A verified traveler
Posted 7 Sep 2024
Property is oudated. Leaks on the ceiling. Elevator is dirty. Washroom is cramped. Bedding is not well dried. Room odor is terrible. Not recommended.
Comment from Hotel Management
10 Sep 2024 by Sunscape Puerto Vallarta Resort & Spa., Hotel Management
Dear guest, Thank you for sharing your feedback with us. We regret to know that we fell short of your expectations during your stay. We sincerely apologize for the issues you encountered during your stay. Your comments are valuable, and we are currently working on improving our facilities to provide a better experience for our guests.We hope to have the opportunity to welcome you back in the future and exceed your expectations.Sincerely,
by A verified traveler
Posted 19 Aug 2024
Great time over there. Very nice staff with great food.
Comment from Hotel Management
20 Aug 2024 by Sunscape Puerto Vallarta Resort & Spa., Hotel Management
Dear guest, Thank you for taking the time to rate your recent stay with at Sunscape Puerto Vallarta Resort & Spa. We are happy to learn you had a pleasant stay and hope to welcome you back in the near future. If there is anything we can do to make your next stay even more enjoyable, please let us know. Best regards,
