Ratings based on 668 Verified Reviews
4.6 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
Amazing, unique property with helpful staff, within walking distance to shopping, beach, and restaurants. We will come back!
Comment from Hotel Management
28 Oct 2024 by Rivera del Rio , Hotel Management
Dear Erin, Thank you so much for your review, we really enjoy to have guest like you and Daniel! you are always welcome with us and we hope to see you again very soon.
by A verified traveler
Posted 13 Oct 2024
I love this boutique hotel, my room and view was stunning. Only one thing i can add the breakfast menu could be improved. Food was just ok, there is better restaurants with more authentic food for breakfast in Puerto Vallarta. View of breakfast area was amazing as well.
Comment from Hotel Management
14 Oct 2024 by Rivera del Rio Team, Hotel Management
We are happy to hear that you had an amazing time in our hotel!Thank you as well for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.
by A verified traveler
Posted 13 Oct 2024
Hotel and staff were all excellent. Great location with a short walk to the zona romantico and malecon. A little bit off the beaten path, so it is quiet at night.
Comment from Hotel Management
13 Oct 2024 by Rivera del Rio , Hotel Management
Thanks for letting us know you had a great time in the hotel. We are glad you found our hotel unique and relaxing, as well as our staff joyful and helpful. Thanks for taking the time to share your experience in our hotel. We are glad your experience was positive in our hotel. Look forward to welcoming you again!
by A verified traveler
Posted 12 Oct 2024
This was a great find.
It's a small place with a few rooms on each floor. The pool and bar on the 3rd floor are a wonderful escape on a hot day. The breakfast in the morning was a nice way to start the day. The staff are friendly and there's even a cat!
There's parking right in front but it's also in a very walkable area. Lots of good restaurants nearby.
The room with a balcony looking at the river was great. Lots to see going on down there. The river could be a bit loud if you had the sliding door open at night, but otherwise not an issue at all.
My only real complaint was that they allow smoking (outside-as do many other places) so it drifts up from the balcony below you as it did for us. It was only for a couple days but did find we would have to retreat inside for a bit when that happened.
Would happily return again if we're ever back in that part of the world. And if you're looking for a place with a wonderful resident cat, this is the place (and also take a walk over to the island nearby and meet those cats too!)
Comment from Hotel Management
13 Oct 2024 by Rivera del Rio , Hotel Management
Dear Megan,Thank you very much for sharing your experience staying with us, we are very happy that your stay was so pleasant and our cats Elizabeth and Franchesca did a great job making your vacation special. We hope to have you back with us very soon.
by A verified traveler
Posted 8 Oct 2024
Very Beautiful and unique property. The Rooftop was under maintainance during our stay so a bit disappointed on that but overall We enjoyed our stay here.
Comment from Hotel Management
8 Oct 2024 by Rivera del Rio, Hotel Management
Dear Samarpan,Thank you very much for taking the time to share your experience with others, we are happy to know you have enjoyed your stay with us, we like our guests to have the best experience, we look forward to welcoming you in the near future to enjoy the beautiful views from the rooftop.
by A verified traveler
Posted 30 Sep 2024
Fantastic place! Hotel pool is great. Staff are great. Only thing was we had stains on our sheets upon arrival (they promptly changed them), and the neighbors have several dogs that bark all day and all night.
Comment from Hotel Management
1 Oct 2024 by Rivera del Rio , Hotel Management
Thank you very much Megan for sharing your experience staying with us, we are very happy that your stay was so pleasant and that our staff made your vacations very special
by A verified traveler
Posted 25 Sep 2024
Amazing stay we enjoy all the days.
Comment from Hotel Management
25 Sep 2024 by Rivera del Rio, Hotel Management
Dear Lucila, Thank you for celebrating your honeymoon with us, it was a pleasure to meet you, we hope to see you again next year with all your family and children.
by A verified traveler
Posted 22 Sep 2024
The best hotel in the whole romantic zone. It’s gorgeous, unique, accommodating, clean and the breakfast is amazing. I only have good things to say.
Comment from Hotel Management
22 Sep 2024 by Rivera del Rio , Hotel Management
Dear Anna! Thanks for letting us know you had a great time in the hotel. We are glad you found our hotel unique and relaxing, as well as our staff joyful and helpful. Thanks for taking the time to share your experience in our hotel. We are glad your experience was positive in our hotel. Look forward to welcoming you again!Best regards!
by A verified traveler from Aberdeen
Posted 20 Sep 2024
Great staff! Eclectic decor. Very comfortable beds! Had a fantastic time.
by A verified traveler
Posted 19 Sep 2024
small boutique hotel, very nice, very clean, very helpful staff, walking distance to everywhere in the romantic zone.
Comment from Hotel Management
20 Sep 2024 by Rivera del Rio , Hotel Management
Dear Ryan! Thank you so much for you kind review, we hope to welcoming you back very soon!
