Ratings based on 814 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Cle Elum
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Pelicanos Grand, Hotel Management
We would like to express our gratitude for choosing us has your hotel destination and for posting your review.
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Pelicanos Grand, Hotel Management
Agradezco el tiempo que se tomó para compartir su experiencia, su opinión es muy importante para nosotros.
by A verified traveler
Posted 26 Nov 2024
Spacious room with kitchen and 2 bathrooms. Very friendly staff and property was clean and safe. Had an enjoyable week, we got what we expected for our price and were happy
Comment from Hotel Management
2 Dec 2024 by Pelicanos Grand, Hotel Management
I appreciate the time you took to share your experience, your feedback is highly important, We hope you will give us the opportunity to host you in a near future, so that we may serve you with the warmth and hospitality for which we are recognized.
by A verified traveler
Posted 25 Nov 2024
Buen lugar
Comment from Hotel Management
2 Dec 2024 by Pelicanos Grand, Hotel Management
Agradecemos su preferencia, los esperamos pronto de regreso.
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Pelicanos Grand, Hotel Management
Thank you for taking the time to share your experience.
by A verified traveler
Posted 23 Nov 2024
The hotel was very comfortable and the staff was welcoming.
Comment from Hotel Management
25 Nov 2024 by Pelicanos Grand, Hotel Management
Thank you for taking the time to share your experience, Your feedback is highly important and hope that we have the chance to welcome you back soon and provide you with an experience that reflects the standards we are known for.
by A verified traveler
Posted 22 Nov 2024
The rooms were old and a little run down , the bathtub was chipped and very old , broken tiles , broken toilet seat . No blankets for the rooms , just a sheet on the bed . The hallway had water damaged ceilings and poor lighting/broken fixtures. The gym equipment is very old and limited. Not all the rooms have Safes . The excursions were affordable but they want more $ during the excursion for things that should be included. Breakfast and lunch was good , but only one el la carte restaurant, with 2 themes , Mexican and Italian . Only one pool , but it was clean .
Comment from Hotel Management
25 Nov 2024 by Pelicanos Grand, Hotel Management
Thank you for sharing your experience through this means. Your comments are truly valuable for us, I sincerely apologize for the situation that you faced which made us fall short in meeting your expectations.We have taken note of the issues you outlined and will be working with our team to improve upon these areas. We are grateful for your feedback and patience, and we hope to have an opportunity to provide you with a seamless hotel experience in the future.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Pelicanos Grand, Hotel Management
Agradezco el tiempo que se tomó para compartir su experiencia con nosotros! Su opinión es muy importante para nosotros. Tenga la seguridad de que tomaremos en consideración sus comentarios para mejorar nuestro servicio.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Pelicanos Grand, Hotel Management
Agradezco el tiempo que se tomó para compartir su experiencia, Tenga la seguridad de que tomaremos en consideración sus comentarios para mejorar nuestro servicio.
by A verified traveler
Posted 17 Nov 2024
Good service
Comment from Hotel Management
19 Nov 2024 by Pelicanos Grand, Hotel Management
Thank you for taking the time to share your experience, we have the chance to welcome you back soon and provide you with an experience that reflects the standards we are known for.
