Ratings based on 596 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2025
we went to room was original old 1960. 4th floor no elevator. not very friendly staff. we got the all inclusive. went to the one restaurant and wife orders a cadillac margy they want to charge extra!!! an hour later I ask for a bottle water they wanted to charge me. That was it. I called expedia that got us a new hotel next day. got a refund
Comment from Hotel Management
15 Jan 2025 by General Manager, Hotel Management
Dear Kenny, thank you very much for taking a moment out of your day to share with us your sincere feedback. We sincerely regret that your expectations were not exceeded during your visit and that the all-inclusive package did not completely satisfy you; your comments are very important to identify areas of opportunity that will help us improve and provide a better experience for our guests. We would have loved to have been able to provide you with personalized attention in the concierge area to learn about your needs and be able to assist you. We look forward to the opportunity to show you our future improvements. Cordially, General Manager.
by A verified traveler
Posted 6 Jan 2025
Comment from Hotel Management
6 Jan 2025 by General Manager, Hotel Management
Dear Ashley, thank you very much for choosing us as hosts to enjoy a pleasant stay in the company of your loved ones, we hope to have the honor to welcome you very soon to continue creating unforgettable moments. Cordially, General Manager.
by A verified traveler
Posted 2 Jan 2025
Me gustaron los restaurantes y la alberca y los trabajadores eran muy amables y atentos.
Comment from Hotel Management
2 Jan 2025 by Gerente General, Hotel Management
Estimada Erica, ¡muchas gracias por tomarse un momento de su día para compartirnos su comentario! Nos encanta saber que disfrutó de los restaurantes, la alberca y la atención de nuestro equipo. ¡Esperamos verle muy pronto de regreso! Cordialmente, Gerente General.
by A verified traveler
Posted 31 Dec 2024
Conveniently located in the heart of Zona Dorado on the Malécon. Friendly & helpful staff who provided excellent service both in the restaurant & on the beach. The buffet always had plenty of choices & there are many other restaurants & pubs close by for other options. The hotel was always kept clean. There were always beach chairs available. The rooms are a little older & smaller.
There are a LOT of vendors on/along the beach.
We would definitely go back.
Comment from Hotel Management
2 Jan 2025 by General Manager, Hotel Management
Dear Susan Natalie, thank you for your review! We are glad you enjoyed our location, friendly service and buffet options. We take into account your comments about the rooms and the vendors on the beach. We look forward to welcoming you again and hope to see you soon! Cordially, General Manager.
by A verified traveler
Posted 30 Dec 2024
Playa Los Arcos is a wonderful place for an all over experience. The staff are well trained and very friendly. The hotel is a little older, but very well maintained and clean.
Comment from Hotel Management
2 Jan 2025 by General Manager, Hotel Management
Dear Whitney Jane, thank you so much for your kind words! We're delighted to hear that you enjoyed your experience at Playa Los Arcos. Our team takes great pride in providing friendly and attentive service, and it's wonderful to know it made a positive impact on your stay. While our hotel has a charming, classic style, we strive to keep everything well-maintained and comfortable for our guests. We hope to welcome you back soon for another memorable visit.Cordially, General Manager.
by A verified traveler
Posted 28 Dec 2024
The male on is walking distance. The restaurant in the second floor has an amazing view at 6pm, it’s over prized but worth it.
Comment from Hotel Management
28 Dec 2024 by General Manager, Hotel Management
Dear Jazmin Leal, thank you for your feedback! We’re glad you enjoyed the convenient location and the stunning view from second-floor restaurant. We appreciate your note on pricing and are happy to hear you found it worthwhile.We look forward to welcoming you back for more great experiences!Cordially General Manager.
by A verified traveler
Posted 26 Dec 2024
Staff very fraindlly. Accomadation very dated .
Nothing has been improved for 20years
Comment from Hotel Management
26 Dec 2024 by General Manager, Hotel Management
Dear Janusz, thank you very much for taking a moment out of your day to share with us a little bit about the recent stay you had in your home; we regret that you did not notice our improvements such as the expansion of the pool and the creation of new ones, as well as the upgrading of the restaurant and some rooms. We hope to have the honor of welcoming you again in the future to continue to provide you with our warm service and show you, our improvements. Cordially, General Manager.
by A verified traveler
Posted 18 Dec 2024
Location is GREAT!!!
VIEWS
Comment from Hotel Management
19 Dec 2024 by General Manager, Hotel Management
Dear Cupertino, thank you very much for choosing us as your host to enjoy your vacation, close to the best places and with memorable views of the bay. We look forward to welcoming you again very soon in the company of your loved ones to continue creating unforgettable moments. Cordially, General Manager.
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
19 Dec 2024 by General Manager, Hotel Management
Dear Patrick, thank you very much for choosing us as hosts to enjoy a pleasant stay in the company of your loved ones, we hope to have the honor to welcome you very soon to continue creating unforgettable moments. Cordially, General Manager.
by A verified traveler
Posted 13 Dec 2024
First time at this resort and WILL return!, This is an old/dated resort but totally worth it! Most staff are AWESOME, specifically Manuela…lovely lady that’s been there over 30 years! And the location cannot be beat! The food was quite good…assortment of foods for all 3 meals..didn’t drink much but when we did drink, they were great! Overall, one of the best experiences in Mexico we’ve ever had!
Comment from Hotel Management
13 Dec 2024 by General Manager, Hotel Management
Dear George, thank you for your wonderful feedback! We’re delighted to hear you had such a great experience on your first visit with us. Manuela is truly a gem, and we’ll be sure to share your kind words with her. It’s great to know you enjoyed the location, food variety, and your overall stay. We can’t wait to welcome you back very soon in the company of your loved ones to continue creating unforgettable memories. Cordially, General Manager.
