Ratings based on 1,111 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Penticton
Posted 20 Nov 2024
The staff, in all departments, were absolutely excellent. Friendly and helpful. Room was recently renovated and very clean. Great location in the heart of old Puerto Vallarta. Genuine Mexico. Great beach right in front of hotel with great beverage service. Vendors on beach very respectful. If you said “no gracious” they smiled and moved along. Would highly recommend this property.
David & Michelle
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Alex, thank you very much for taking a moment out of your day to share with us your rating, we will continue working on updates and improvements so that the next time you visit us you will have a better experience. Cordially, General Manager.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Orshan, thank you very much for taking a moment out of your day to share with us your rating, we will continue working on updates and improvements so that the next time you visit us you will have a better experience. Cordially, General Manager.
by A verified traveler
Posted 16 Nov 2024
I have been staying at this hotel for many years and I like everything about it
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Dear Anita, thank you very much for taking a moment out of your day to share with us a little about your stay, it fills us with joy to be chosen as hosts in each of your visits to this beautiful city. We hope to have the honor of welcoming you again in this your home to continue creating unforgettable moments. Cordially, General Manager.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Maria, thank you very much for taking a moment out of your day to share with us your feedback regarding your recent visit, we will continue working on improving our areas of opportunity so you can enjoy a better experience.Cordially, General Manager.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Albert, thank you very much for taking a moment out of your day to share with us your rating, we will continue working on updates and improvements so that the next time you visit us you will have a better experience. Cordially, General Manager.
by A verified traveler
Posted 13 Nov 2024
Diez de diez, muy buen servicio al cliente definitivamente volvería a visitar este hotel
Comment from Hotel Management
13 Nov 2024 by Gerente General, Hotel Management
Estimada Geraldine, muchas gracias por elegirnos como anfitriones para disfrutar de unas inolvidables vacaciones, nos llena de alegría saber que disfrutaron del cálido y atento servicio que nos caracteriza, estaremos esperando muy felices su regreso a esta su casa para continuar creando momentos inolvidables en compañía de sus seres queridos. Cordialmente, Gerente General.
by A verified traveler
Posted 12 Nov 2024
This was fine for one night but I’m very glad it wasn’t more than that. The lobby and outdoor area and pool are beautiful. The room I stayed in was not. It was VERY outdated and bare bones. The bed was comfortable at least but there was loud music until late at night and there were many, many thumps and bumps in the night which kept both me and my friend up. The beach area is all right. It is a very busy beach with many vendors approaching you ALL the time. The water at this beach is not clear at all and is very silty. The hotel is in a central location which is nice for eating out, but again, it’s a very busy area. Overall I wouldn’t stay here again.
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Candice, thank you very much for choosing us as hosts on this visit to enjoy your vacation, we regret that on this occasion we could not meet your expectations, we will take the observations you mention to work on them and make the stay of all our guests even better. Thank you for your time. Cordially, General Manager.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by General Manager, Hotel Management
Dear Luis Enrique, thank you very much for taking a moment out of your day to share with us your rating, we will continue working on updates and improvements so that the next time you visit us you will have a better experience. Cordially, General Manager.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by General Manager, Hotel Management
Dear Miguel, thank you very much for taking a moment out of your day to share with us your rating, we will continue working on updates and improvements so that the next time you visit us you will have a better experience. Cordially, General Manager.
