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Melia Puerto Vallarta - All inclusive

3.5 star property
Beachfront property with relaxing spa services

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Melia Puerto Vallarta - All inclusive

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Aerial view
Garden view
Aerial view

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • All inclusive
    All inclusive
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
  • Gym
    Gym
The price is P16,028
P16,028 total
includes taxes & fees
Dec 1 - Dec 2

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Junior Suite, Ocean View

Free minibar, in-room safe, individually furnished, blackout drapes

Junior Suite, Ocean View

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Plasma TV
  • 77 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Premium Suite, 1 Bedroom (Master)

Free minibar, in-room safe, individually furnished, blackout drapes

Premium Suite, 1 Bedroom (Master)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 77 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, Garden View (Junior)

Free minibar, in-room safe, individually furnished, blackout drapes

Premium Suite, Garden View (Junior)

Highlights

Balcony
Individually furnished
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Refrigerator
  • 39.7 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Melia Room, Ocean View

Free minibar, in-room safe, individually furnished, blackout drapes

Melia Room, Ocean View

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Plasma TV
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Ocean Front

Free minibar, in-room safe, individually furnished, blackout drapes

Premium Ocean Front

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Plasma TV
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room

Free minibar, in-room safe, individually furnished, blackout drapes

Family Room

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Plasma TV
Blackout drapes/curtains
  • 39 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bunk Bed

View all photos for Melia Garden View

Free minibar, in-room safe, individually furnished, blackout drapes

Melia Garden View

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Plasma TV
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Suite, 1 Bedroom, Ocean View

Beach/ocean view

Premium Suite, 1 Bedroom, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Single Room Premium With Ocean View

Free minibar, in-room safe, individually furnished, blackout drapes

Single Room Premium With Ocean View

  • Ocean view
  • Sleeps 1
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Single Room Master With Garden View

Bathroom

Single Room Master With Garden View

  • Sleeps 1
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Single Room Standard With Ocean View

Free minibar, in-room safe, individually furnished, blackout drapes

Single Room Standard With Ocean View

  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Single Room Premium With Garden View

Free minibar, in-room safe, individually furnished, blackout drapes

Single Room Premium With Garden View

  • Sleeps 1
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Room Standard With Garden View

Free minibar, in-room safe, individually furnished, blackout drapes

Room Standard With Garden View

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 Double Beds

View all photos for Quadruple Suite Premium With Ocean View

Free minibar, in-room safe, individually furnished, blackout drapes

Quadruple Suite Premium With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Family Room -5 Guests- Standard With Garden View

Free minibar, in-room safe, individually furnished, blackout drapes

Family Room -5 Guests- Standard With Garden View

  • Sleeps 5
  • 2 Double Beds and 1 Double Bunk Bed

View all photos for Double Room Premium With Garden View

Free minibar, in-room safe, individually furnished, blackout drapes

Double Room Premium With Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room Premium With Sea View

Free minibar, in-room safe, individually furnished, blackout drapes

Room Premium With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 2 Twin Sofa Beds and 1 King Bed

View all photos for Single Suite Junior With Ocean View

Free minibar, in-room safe, individually furnished, blackout drapes

Single Suite Junior With Ocean View

  • Ocean view
  • Sleeps 1
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Suite Junior With Ocean View

Free minibar, in-room safe, individually furnished, blackout drapes

Suite Junior With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room Standard With Ocean View

Free minibar, in-room safe, individually furnished, blackout drapes

Double Room Standard With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 2 Twin Sofa Beds

View all photos for Quadruple Suite Premium With Garden View

Bathroom

Quadruple Suite Premium With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Single Room Standard With Garden View

Free minibar, in-room safe, individually furnished, blackout drapes

Single Room Standard With Garden View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Single Room Premium With Sea View

Free minibar, in-room safe, individually furnished, blackout drapes

Single Room Premium With Sea View

  • Sea view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

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P17,324 total
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About the neighborhood

Map
Paseo De La Marina Sur Lot H-7, Puerto Vallarta, JAL, 48335

What's nearby

  • Marina Vallarta Golf Club - 5 min walk - 0.5 km
  • International Convention Center - 10 min walk - 0.9 km
  • Cruise Ship Terminal - 4 min drive - 3.7 km
  • La Isla - 5 min drive - 4.5 km
  • Malecon - 8 min drive - 8.3 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 10 min drive

Restaurants

  • ‪Restaurant Magallanes - ‬5 min walk
  • ‪La Barra Cerveceria - ‬5 min walk
  • ‪Viña & Salvatore’s Wine Bar - ‬5 min walk
  • ‪Lobby Bar, Casa Magna, Marriott - ‬6 min walk
  • ‪La Terrazza Di Roma - ‬4 min walk

About this property

Melia Puerto Vallarta - All inclusive

All-inclusive family-friendly property near La Isla
Located close to Vallarta Adventures, Melia Puerto Vallarta - All inclusive provides an adjacent golf course, a swim-up bar, and a poolside bar. This property is a great place to bask in the sun with a beachfront location, beach massages, and sun loungers. Indulge in a massage, a body wrap, and a facial at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Yoga classes are offered at the health club; other things to do include volleyball, kayaking, and basketball. Free WiFi in public areas is available to all guests, along with a terrace and shopping on site.
Other perks at this property include:
  • An outdoor pool and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • 2 outdoor tennis courts, babysitting (surcharge), and an elevator
  • ATM/banking services, 6 meeting rooms, and luggage storage
  • Guest reviews say great things the family-friendly amenities, pool, and helpful staff
Room features
All 324 individually furnished rooms boast comforts such as air conditioning and free stocked minibars, as well as amenities like safes. Guest reviews give good marks for the clean rooms at the property.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Eco-friendly toiletries and hair dryers
  • Plasma TVs with cable channels
  • Balconies, eco-friendly cleaning products, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Surfing/body boarding

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Fish House
  • La Palapa
  • Mole & Tacos
  • Mosaico
  • Rosso Italian Home

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free children's club
  • Full-service spa
  • Health club
  • Karaoke
  • Kayaking
  • Mini golf
  • Music library
  • Outdoor pool
  • Playground
  • Rowing/canoeing
  • Shopping
  • Steam room
  • Table tennis
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • Free crib
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 7,061 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 3 buildings
  • 9 floors
  • Banquet hall
  • Built in 1989
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve cribs/infant beds and onsite parking
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Melia All Inclusive Puerto Vallarta
Melia Puerto Vallarta
Melia Puerto Vallarta All Inclusive
Puerto Vallarta Melia
Melia Puerto Vallarta All Inclusive Beach Hotel Puerto Vallarta
Sol Melia Puerto Vallarta
Meliá Vacation Club Puerto Vallarta All Inclusive
Meliá Vacation Club Puerto Vallarta
Meliá Vacation Club All Inclusive
Meliá Puerto Vallarta
Melia Puerto Vallarta All Inclusive Beach Hotel
Meliá Puerto Vallarta All Inclusive All-inclusive property
Melia Puerto Vallarta Inclusi

Frequently asked questions

Does Melia Puerto Vallarta - All inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–8:00 PM.

How much does it cost to stay at Melia Puerto Vallarta - All inclusive?

As of Nov 21, 2024, prices found for a 1-night stay for 2 adults at Melia Puerto Vallarta - All inclusive on Dec 1, 2024 start from P 16,027.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Melia Puerto Vallarta - All inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Melia Puerto Vallarta - All inclusive?

Self parking is free at this property.

What time is check-in at Melia Puerto Vallarta - All inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Melia Puerto Vallarta - All inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Melia Puerto Vallarta - All inclusive?

Yes, the property is all-inclusive. Activities include kayaking, surfing/body boarding, mini golf, and more.

Where is Melia Puerto Vallarta - All inclusive located?

Located in Marina Vallarta, this beachfront property is next to a golf course, 2.6 mi (4.1 km) from La Isla, and within 6 mi (10 km) of Bay of Banderas and Malecon. Vallarta Adventures and Los Arcos are also within 12 mi (20 km).

Melia Puerto Vallarta - All inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 413 out of 1005 reviews" "
Rating 8 - Good. 307 out of 1005 reviews" "
Rating 6 - Okay. 138 out of 1005 reviews" "
Rating 4 - Poor. 77 out of 1005 reviews" "
Rating 2 - Terrible. 70 out of 1005 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Eric

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property well maintained by many workers. It is probably a little old but the management takes care of its hotel : constant cleaning, repair, bird control, etc. The staff is very client oriented and helpful. The drawback : the 4 persons in our family got sick. We don’t know the exact reasons, whether it is one single reason for the 4 of us or 2 or 3 different reasons. Maybe hot weather, food, …
Stayed 7 nights in Nov 2024

10/10 Excellent

CHAD

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great amenities service and resort. We loved it and will return.
Stayed 3 nights in Nov 2024

6/10 Okay

Adam

Traveled with family
Liked: Cleanliness, staff & service
This was our first time in PV and we enjoyed our stay but likely would not return. Property was kept clean, is in close proximity to the airport and marina which was nice. Beach area was okay, pool was large and great temperature. Staff was friendly enough but not personal. Food was average/below average and only 2 a la cart restaurants was disappointing. They could certainly do some updating, add 1 or 2 restaurants, a proper coffee bar, and although the performers did a good job, the evening shows were not good compared to other resorts. Good first time in PV in general but would definitely look to stay at a 4-5 star somewhere else in the area next time. This resort is probably 2.5-3 star at best.
Stayed 6 nights in Nov 2024

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
EXcellent attention to guests
Stayed 6 nights in Nov 2024

10/10 Excellent

Mercedes, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Tej

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 5 nights in Nov 2024

8/10 Good

Karina

Traveled with family
Liked: Cleanliness, staff & service
The property was a bit outdated the shows were not entertaining. Only decent show was Friday Mexican night with mariachi. Food was good and staff were friendly! Shoutout to Juan by the pool who had excellent customer service.
Stayed 4 nights in Nov 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is excellent, very friendly staff, good food, would love to go back.
Stayed 6 nights in Nov 2024

8/10 Good

Cindy

Traveled with group
Liked: Cleanliness, staff & service, amenities
The view from second floor of the ocean was nice.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jose

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will be our second time staying here. We enjoyed how family friendly it is and how the staff will go above and beyond to help and give information. We really liked the variety of food they have available.
Stayed 5 nights in Nov 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Melía Puerto vallarta was an incredible experience for my family. After a little mishap on our first night and the fact that the property looks a little tired; it was all amazing. Food, entertainment and amenities worth the stay, but in the words of Thomas Keller "in the end, all hotels are the same—a room and a bed; service is what makes the difference.” and it did Alberto as a guest service agent and entertainment had all the answers and lots of talent and Silvia always attentive for all guest services. Victor, Ignacio and Nabor at the pool bar. Antonio at the main restaurant. To say a few names made the difference. Everyone from maintenance, security, housekeeping, front desk and cooks, every member was always friendly and helpful. They are the reason I'd visit the hotel again!
Stayed 7 nights in Oct 2024

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I did not like the the price of the Taxi from Melia to the Airport too expensive for a 10 minute ride.
Stayed 3 nights in Oct 2024

8/10 Good

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent and really enjoyed the variety of options for us and the kids.
Stayed 7 nights in Oct 2024

10/10 Excellent

ryan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
i
Stayed 5 nights in Oct 2024

8/10 Good

Liezyl Merideth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

LILIANA

Liked: Cleanliness
Stayed 5 nights in Oct 2024

10/10 Excellent

Jackelin

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Jannelle

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love our stay at Melia Hotel. We overall love the staff- they are very friendly, accomodating to our needs, and made us feel welcomed! The buffet is excellent, a lot of choices pretty much for the entire family. There are foods and available drinks everywhere at any time. The place is very relaxing, anything you need for a holiday is there. The room overall is clean, but some amenities are a bit old and needs repairs, but it didn’t really compromise our stay.
Stayed 5 nights in Oct 2024

8/10 Good

Michael, Salinas

Liked: Cleanliness, staff & service
The hotel interior and rooms are beautiful and super clean. The restaurants are very nice and the food is great. Customer service is great, very helpful all the time and with a smile always on their face. The buffet restaurant is always busy with long wait lines. The pool and the surrounding area needs remodeling, it is too old. Maybe a good scrubbing and hosing the patio area around the pool would be great! I saw someone throw up and it just got cleaned with a dust pan… More fan ceilings in the papala/show/outside area would be great too.
Stayed 5 nights in Oct 2024

10/10 Excellent

Mercy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an absolutely fantastic stay with our friends, each of us celebrating a different milestone, and the experience was unforgettable! The staff were incredibly amazing, going above and beyond to make sure every moment of our stay was special. A heartfelt shoutout to Xavier from Guest Support—his advice, charm, and personal touch made each celebration truly unique. He ensured we felt cared for, and his efforts elevated the experience beyond our expectations. The hospitality, attention to detail, and overall warmth from the entire team made this stay memorable in every way. We can't wait to visit again and highly recommend this hotel to anyone seeking excellent service and a special touch.
Stayed 5 nights in Oct 2024

8/10 Good

Gordon

Traveled with partner
Liked: Staff & service, property conditions & facilities
Dirty pool area feet are always dirty
Stayed 10 nights in Oct 2024

8/10 Good

PATRICIA ANN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Oct 2024

10/10 Excellent

Alejandro

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 4 nights in Oct 2024

10/10 Excellent

Rejessa Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay here. I will for sure come back.
Stayed 4 nights in Oct 2024