Ratings based on 984 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
all of the above that check
Comment from Hotel Management
2 Jan 2025 by Guest Service Center Management, Hotel Management
Dear Fatima,Thank you for the time taken to share your experience of staying with us.We are thrilled to hear that our room cleanliness, hotel condition, and service met your expectations and reflected our dedication to a high service culture.Your appreciation for the room amenities is also greatly valued, although we note there's some room for enhancement. Rest assured, we continually strive to create exceptional room experiences for all our guests, including the quality and variety of amenities provided in each room.The entire team hopes we can welcome you back on a future occasion. Kindest regards,Guest Service Center Management
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Guest Service Center Management., Hotel Management
Dear Kenya,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
by A verified traveler from Fremont
Posted 31 Dec 2024
Beautiful location, great staff. Limited food options for vegetarians, which can be very easily improved. Hire a menu consultant for Indian tourists. I loved the pasta counter. So don’t get enticed by it when you are booking. The shows and live music is awesome! The only thing I was disappointed about was ‘resort credit’. They gave $150 coupons and at the checkout after 6th day, I returned all of them. It doesn’t work in most likely use cases. This is the only reason I am holding back on 5 star rating.
Comment from Hotel Management
1 Jan 2025 by Guest Service Center Management, Hotel Management
Dear Brajesh,Thank you for sharing your experience with us.We're delighted to hear that you enjoyed the beautiful location and the dedication of our staff. It's heartening to know that the live music and shows added a special touch to your experience. We also appreciate your positive remarks on the pasta counter, highlighting the diversity of our gastronomic experiences.We've noted your feedback regarding the vegetarian options and agree that there is always room for improvement to cater to all our guests' tastes. Our culinary team strives to offer a variety of choices and we are continually working on enhancing our menu selection.Regarding the 'resort credit', we apologize for any confusion or inconvenience you may have experienced. We aim to ensure that all aspects of our service culture contribute positively to our guests' stays, and we will review the way we communicate the benefits and uses of the resort credit to avoid future misunderstandings.We hope we will have the opportunity to see you again in the future. Best regards,Guest Service Center Management
by A verified traveler from fruita
Posted 31 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Guest Service Center Management., Hotel Management
Dear Bobbi,Thank you for sharing your experience with us.We regret that your stay was not ideal and that the service and attention did not exceed your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to revisit us so we can show you the changes we are constantly making.Best regards.
by A verified traveler
Posted 30 Dec 2024
Very unpleasant resort
Bad food and quality of rooms
Comment from Hotel Management
31 Dec 2024 by Guest Service Center Management, Hotel Management
Dear Israel,Thank you for taking the time to share your review.We are disheartened to hear that your experience did not meet your expectations. While we pride ourselves on our room experience and strive to provide excellent service culture, we regret that we fell short during your stay.We aim to offer diverse gastronomic experiences, and it is concerning that our culinary offerings did not delight you. We also take pride in the upkeep and condition of our resort, including our expansive range of rooms, and it troubles us that this was not reflected in your experience.Rest assured, we are attentive to your feedback as it is crucial for us to ensure that every guest leaves with fond memories.We hope that you will return in the future for a more enjoyable stay.Kindest regards,Guest Service Center Management
by A verified traveler
Posted 30 Dec 2024
Location is amazing! For the price of this resort, if you wanted to you can go and enjoy the food on the marina. Close to the Walmart, marina, coffee shops. Art walk is on Thursdays but it is very busy! Your 5 minutes away from the airport which we found was a huge benefit.
Food was okay. They have a cook making fresh food every evening if you don’t want anything from the buffet. The Fish House has amazing food! Mole and tacos is okay. Breakfast at Mole and Tacos is nice. For how busy the pool was, it was never dirty! The snack bar at the pool was good sometimes they had tacos. The service is phenomenal at this resort! The lobby bar is amazing, not one bartender struck out to me being better, they are all great!
I recommend getting the Meliá app and using the amenities request link for different pillows and a duvet. The beds are not super comfortable. The rooms are clean and pretty standard. This resort is dated for sure but everything else made up for it. I would like to note that I would never stay at this resort without the premium bracelet because premium gives you a lot of perks and is totally worth the extra money. It is a family friendly resort but I never noticed it to be overflowing with kids. There is so much for families to do at the resort no one would be bored. There is live entertainment in the evenings which we never watched. The are pool tables, ping pong, kayaking, mini golf, games, volley balls to borrow, and much more!
Comment from Hotel Management
30 Dec 2024 by Guest Service Center Management, Hotel Management
Dear Carrie,Thank you for the time taken to share your experience of staying with us.We are thrilled to hear that you found the location of our resort to be perfect for your needs, with convenient access to local attractions and the airport.It is great to know that the gastronomic experiences at The Fish House met your expectations, delivering fresh flavors right by the sea. We are also glad that our service culture made a positive impact on your visit, and it is wonderful to hear your praise for our lobby bar team.We appreciate your candid feedback regarding the room comfort. While we take pride in the cleanliness and amenities offered, we understand that the overall room experience is a crucial aspect of your stay. Rest assured, we're committed to providing a restful environment for our guests. The Level upgrade does indeed offer additional perks and we're happy that you found it to offer significant value.We aim to ensure a family-friendly atmosphere that balances well with the enjoyment of all our guests, and it is rewarding to hear that you found the balance just right. The energy for life activities, live entertainment, and The Kidsdom are designed to keep everyone engaged and we're delighted that these aspects enhanced your stay.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Guest Service Center Management
by A verified traveler from Los Angeles
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Guest Service Center Management., Hotel Management
Dear Ana,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
by A verified traveler
Posted 29 Dec 2024
Everything was well. But recommendations for vegetarian people to add more items for vegetarians as some people do not eat chicken, beef or pork.
Comment from Hotel Management
30 Dec 2024 by Guest Service Center Management, Hotel Management
Dear Prince,Thank you for sharing your experience with us.We are delighted to know that your room experience, hotel condition, and service all met your high standards and that you were able to enjoy our commitment to providing top-notch service culture.However, we acknowledge your suggestion regarding the vegetarian options in our gastronomic experiences. We take pride in catering to a variety of dietary needs and will certainly consider your recommendations to enhance our offerings.We hope we will have the opportunity to see you again in the future.Best regards,Guest Service Center Management
by A verified traveler
Posted 29 Dec 2024
Property was small. Mini golfing should be updated. Entertainment should be updated. Cracks in the floor in ocean view room. on the 7th floor. Juan at the buffet is amazing service. Pool and ocean are clean and accessible. Service overall was great.
Comment from Hotel Management
30 Dec 2024 by Guest Service Center Management, Hotel Management
Dear Robert,Thank you for sharing your experience with us.We are delighted to hear that you found our service to be impeccable and that Juan's hospitality at the buffet stood out to you.It is wonderful to know that the cleanliness of our pool and accessibility to the ocean contributed positively to your stay. We are, however, concerned to learn about the condition of the mini golf and entertainment, along with the cracks you mentioned.While our room experience is generally praised for its comfort and views, we apologize for any inconvenience the room's condition may have caused. Please be assured that we constantly strive to maintain and improve our facilities.We hope we will have the opportunity to see you again in the future. Best regards,Guest Service Center Management
by A verified traveler
Posted 28 Dec 2024
We loved our stay here in Melia. Food is amazing, staff are nice and close to shopping malls.
Comment from Hotel Management
30 Dec 2024 by Guest Service Center Management, Hotel Management
Dear Gita,Thank you for sharing your experience with us.It is wonderful to hear that our gastronomic experiences delighted you and that the proximity to shopping malls added convenience to your stay.Your acknowledgment of our attentive staff is greatly appreciated, as fostering a service culture is at the heart of what we strive for. We're also thrilled that the room cleanliness met your expectations, enhancing your overall room experience.We look forward to the pleasure of welcoming you back.Many thanks again,Guest Service Center Management
