Ratings based on 998 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
It was nice that we could store our bags and use the facilities after checkout until we were getting picked up a few hours later. It’s a great location for walking around and the beach club is great to have as an option.
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Janine, Thank you for sharing your experience with us! We are glad to hear that you enjoyed the convenience of being able to store your bags and still take advantage of our facilities after checkout. We strive to provide that extra touch so that our guests get the most out of their time with us.We are also delighted to hear that you found the location ideal for exploring and that you enjoyed the beach club - we look forward to welcoming you back soon to create another great stay!Cordially, General Manager.
by A verified traveler
Posted 7 Nov 2024
Second stay at this property, around 10 stays with the sister property. Great location - always a reliable stay. The suites could use an update.
Comment from Hotel Management
7 Nov 2024 by General Manager, Hotel Management
Dear Jimmy, thank you very much for taking a moment out of your day to share with us a little about your stay, it fills us with pride to be chosen as hosts in each of your visits to this beautiful city, where you enjoyed wonderful moments with our prized location, close to the best places in the area. We hope to have the honor of welcoming you again in this your home to continue collecting unforgettable moments. Cordially, General Manager.
by A verified traveler
Posted 4 Nov 2024
We stay at Los Arcos everytime we go to PV. It is the best location there is. You are right in the middle of old town, you can walk to bars and restaurants, you can easily walk to the Malecon. The pool is fantastic, they do have an adults only pool as well. It's right on the beach, and they do serve drinks down there. This time the main hotel was full, so we stayed at Los Arcos Suites, but it is just across the street and half a block up. We could walk to the pool/dining in less than 5 minutes. There is another pool at Los Arcos Suites, but it's very quiet, and no bar over there. The staff is always SO accomodating and friendly. The food is great. Even tho it's a buffet, it does vary from day to day, so you don't get sick of eating the same stuff everyday. It's a $10 uber ride from the airport, you do have to walk across the pedestrian bridge from the airport to get uber from the airport, but uber from hotel to airport arrived in 2 minutes and again was only $10. A cab ride is $40. Miguel on the beach was an amazing server! 5 stars will definitely stay again and again!
Comment from Hotel Management
6 Nov 2024 by General Manager, Hotel Management
Dear Carolyn, Thank you very much for such a detailed and generous review! It fills us with joy to know that you continue to choose Los Arcos Suites for your stay in Puerto Vallarta and that, once again, we were able to offer you a memorable experience. The location is undoubtedly one of our biggest attractions, and we are glad that you were able to enjoy all that the area has to offer, in addition to the hotel's various amenities, such as the pools and beach access.We are pleased that the staff, especially Miguel, made your stay even more special. We work with great care to provide the best service, and knowing that it shows motivates us to keep improving.We thank you for sharing your experience and hope to see you again on your next visit to the city. Cordially, General Manager.
by A verified traveler
Posted 2 Nov 2024
😘
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear joanne, thank you very much for sharing with us one of the reasons why we were chosen to host your vacation. We will continue working to create a comfortable and peaceful environment where you can relax with your loved ones. Cordially, General Manager.
by A verified traveler from Chula Vista
Posted 2 Nov 2024
As a VIP member, they let me use the pools at the other hotels. Great price on the all-inclusive and stay in general. Staff was excellent across the board. Definitely staying there again and again as I had many times now.
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Daniel James, Dear Daniel James, Thank you very much for your review! We are glad to hear that you were able to enjoy the pools at our other hotels and that you found an excellent price on the all-inclusive package. It is wonderful to know that our staff made your stay a memorable experience. We appreciate your loyalty and look forward to welcoming you back many more times.Cordially, General Manager.
by A verified traveler
Posted 1 Nov 2024
This property was very clean and the rooms were spacious. We had breakfast each morning at the playa arcos hotel. The food was delicious and the staff was very friendly and helpful (especially Miguel who served us at mi pueblito restaurant and at the beach all 3 days we were there. )
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Juan, Thank you so much for your wonderful feedback! We're thrilled to hear that you found our property clean and spacious, and that you enjoyed breakfast at Playa Los Arcos. It's great to know that Miguel made your experience even better with his friendly service. We appreciate your kind words and look forward to welcoming you back for another amazing stay!Cordially, General Manager.
by A verified traveler
Posted 27 Oct 2024
Price
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
Dear Kevin, thank you very much for sharing with us one of the reasons why we were chosen to host your vacation.We will continue working to create a comfortable and peaceful environment where you can relax with your loved ones. Cordially, General Manager.
by A verified traveler from Indianapolis
Posted 19 Oct 2024
Comment from Hotel Management
22 Oct 2024 by General Manager, Hotel Management
Dear Darlene, thank you very much for taking the time to give us your review regarding your recent stay at Los Arcos Suites Hotel, we hope to have the honor of welcoming you very soon in this your home to show you our improvements and continue offering you unforgettable memories. Sincerely, General Manager
by A verified traveler from Katy
Posted 18 Oct 2024
Comment from Hotel Management
18 Oct 2024 by General Manager, Hotel Management
Dear Francesca, thank you very much for taking the time to give us your review regarding your recent stay at Los Arcos Suites Hotel, we hope to have the honor of welcoming you very soon in this your home to show you our improvements and continue offering you unforgettable memories. Sincerely, General Manager
by A verified traveler
Posted 14 Oct 2024
I get this hotel is in Old Town. It could use updates and better maintenance in general. Nothing special and internet was horrible. Not secured and always warnings not to trust or sign in to websites where cc info was stored. Definitely will look elsewhere on my next trip to Puerto Vallarta.
Comment from Hotel Management
15 Oct 2024 by General Manager, Hotel Management
Dear Shawn, thank you for sharing your experience. We are sorry to know that your stay did not live up to your expectations. We take your comments about the need for upgrades and maintenance, as well as the internet issues very seriously. We appreciate your feedback and will work to improve in those areas. Sincerely, General Manager.
