Ratings based on 850 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Las Palmas by the Sea, Hotel Management
Le agradecemos sinceramente por su calificación :)
by A verified traveler
Posted 13 Nov 2024
Had variety of different foods during breakfast and dinner. Staff for the most part was helpful and attentive. Family welcomed resort. Took all my five children with me and stayed in 2 separated rooms. Clean rooms.
Comment from Hotel Management
14 Nov 2024 by Las Palmas by the Sea, Hotel Management
Thank you so much for your feedback! We’re thrilled to hear you enjoyed the variety at breakfast and dinner, and that our staff made your stay pleasant. We’re glad our family-friendly environment and clean rooms met your expectations, especially for you and your five children! We’d be delighted to welcome you all back for another memorable stay.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Las Palmas by the Sea, Hotel Management
¡Gracias por tomarse el tiempo de calificarnos! Apreciamos la valoración de 4 estrellas y nos motiva a seguir mejorando para alcanzar las 5 estrellas en su próxima visita. Si hubiera algún detalle en el que podamos mejorar, estamos a su disposición para recibir sus comentarios y hacer de su próxima experiencia algo aún más especial. ¡Esperamos tener el gusto de recibirle nuevamente!
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Las Palmas by the Sea, Hotel Management
Lamentamos mucho que tu experiencia no haya sido la que esperabas. En Las Palmas by the Sea, nos esforzamos por ofrecer el mejor servicio, y tu comentario nos ayuda a identificar áreas de mejora. Nos encantaría saber más detalles para poder resolver cualquier inconveniente que hayas tenido. Por favor, contáctanos directamente para que podamos atender tu caso y asegurarnos de ofrecerte una mejor experiencia en el futuro.
by A verified traveler
Posted 1 Oct 2024
Front desk staff
Comment from Hotel Management
7 Oct 2024 by Hotel Las Palmas by the Sea, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Hotel Las Palmas by the Sea, Hotel Management
Agradecemos mucho que te tomarás tiempo para calificarnos son importantes para nosotros, nos ayudan a saber en qué áreas debemos dar especial atención y mejorar.
by A verified traveler
Posted 24 Sep 2024
Stay was pleasant. Great place for families … lots of kid friendly activities! Although it was a nice hotel, the food was horrible. There wasn’t any room service or a fridge in the room for what we brought back.
Comment from Hotel Management
26 Sep 2024 by Hotel Las Palmas by the Sea, Hotel Management
Thank you for your feedback! We're glad to hear you had a pleasant stay and that your family enjoyed the kid-friendly activities. We'll share your comments with the team to continue improving our services. We hope to welcome you back soon!
by A verified traveler
Posted 24 Sep 2024
Food was not the best .
Comment from Hotel Management
26 Sep 2024 by Hotel Las Palmas by the Sea, Hotel Management
Thank you for sharing your thoughts. Your feedback is valuable to us, and we'll work on improving the dining experience. We hope to have the opportunity to serve you better in the future!
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Hotel Las Palmas by the Sea, Hotel Management
Agradecemos mucho que te tomarás tiempo para calificarnos son importantes para nosotros, nos ayudan a saber en qué áreas debemos dar especial atención y mejorar.
by A verified traveler
Posted 17 Sep 2024
El servicio es pésimo, el staff es muy grosero y no da soluciones. La comida es mala, las habitaciones tienen una puerta compartida y todo se escucha. No tiene estacionamiento y el hotel no se hace responsable de donde estacionas tu carro, es el peor lugar donde me he quedado. No vale la pena en lo absoluto.
Comment from Hotel Management
23 Sep 2024 by Hotel Las Palmas by the Sea, Hotel Management
Gracias por tomarte el tiempo de calificarnos. Lamentamos no haber alcanzado una puntuación más alta en tu experiencia, pero lo valoramos y estamos comprometidos a mejorar. ¡Esperamos tener la oportunidad de ofrecerte una experiencia aún mejor en el futuro!
