Ratings based on 991 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Muy mal servicio, los cuartos y bańos tirandose el agua, no traen toallas suficientes, te atienden de mala gana
Comment from Hotel Management
22 Nov 2024 by Sandra Gomez, Hotel Management
Estimada Daena, lamento profundamente los inconvenientes que experimentó durante su estancia en Krystal Vallarta. Su experiencia no refleja los estándares de servicio que nos esforzamos por ofrecer. Agradecemos sus comentarios sobre el personal y las instalaciones, los cuales son vitales para mejorar. Tomaremos en cuenta sus observaciones de las habitaciones para realizar ajustes necesarios. Nuestro objetivo es asegurarnos de que cada huésped tenga una estancia agradable y sin contratiempos. Espero que nos brinde la oportunidad de demostrarle un mejor servicio en el futuro. Gracias por compartir su opinión, pues nos ayuda a crecer y mejorar
by A verified traveler
Posted 14 Nov 2024
Amazing
Comment from Hotel Management
14 Nov 2024 by Sandra Gomez, Hotel Management
Dear Nayra, thank you for taking the time to rate our service, we appreciate your feedback and we look forward to seeing you soon.
by A verified traveler
Posted 13 Nov 2024
We really enjoy our stay . We did visit between Nov 7-11. Great location. Walking distance to the marina where from boat excursions were departing was a nice bonus as we booked some. Nice beach. The water temperature in the ocean was amazing. We were sleeping so well there :) Forgot to check the tag on their pillows as those were super comfortable. Very helpful and kind staff . Would go back again.
Comment from Hotel Management
14 Nov 2024 by Sandra Gomez, Hotel Management
Dear, we appreciate the time you took to share your experience with us. We look forward to seeing you soon.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Sandra Gomez, Hotel Management
Estimada Elsa, gracias por calificar nuestro servicio.
by A verified traveler
Posted 11 Nov 2024
Close to all the restaurants. Needs a big facelift
Comment from Hotel Management
11 Nov 2024 by Sandra Gomez, Hotel Management
Dear Cesar, Thank you for sharing your experience with us. We are definitely in the process of remodeling, although we are not going as fast as we would like, we are already in the process of creating new restaurants. We look forward to seeing you soon so that you can enjoy them.
by A verified traveler
Posted 10 Nov 2024
This property is always welcoming. The views are great. Accommodation is always very nice. The staff is beyond helpful.
Comment from Hotel Management
11 Nov 2024 by Sandra Gomez, Hotel Management
Dear Berenice, we greatly appreciate your comments and the time you took to share your experience with us. We look forward to seeing you soon.
by A verified traveler
Posted 5 Nov 2024
The hotel grounds are under renovation, a lot of noise & construction vehicles on sight which took away from a relaxing vacation vibe. The rooms are filthy, I mean horrible, thick dust everywhere, on pictures, tv under the fridge & lots of dust bunnies on the ceiling & fan. The drapes have probably not been cleaned in years. Room safe did not work, batteries were dead, balcony doors didn’t lock & balcony light was burned out. Upside was the bed was very comfortable, towels & sheets were clean. The staff are extremely polite & accommodating & tried very hard to compensate for the aging, declining property. We cleaned up our room ourselves & stayed a week & enjoyed the fantastic view of the ocean & sunsets. The pools, deck & loungers are okay. We did not dine on site, lots of restaurants nearby & a bus stop right outside the lobby. The price was right but I would not stay again here.
Comment from Hotel Management
5 Nov 2024 by Sandra Gomez, Hotel Management
Dear Bjorm, we would like to thank you for taking the time to share your experience with us and point out the areas that need improvement. As you mentioned, we are already making improvements to the hotel and I am here to improve the quality of our service. Although we are not doing it as quickly as we would like, we invite you to reconsider visiting us in the future to enjoy the changes that have been made. With much love, the KRYSTAL PUERTO VALLARTA hotel always awaits you.
by A verified traveler
Posted 3 Nov 2024
Almost everything was perfect. Concern that you could hear EVERYTHING through the doors and walls from our room. There was also a red mark on one of our pillows (looked like a drop of blood???? Evening else was good.
Comment from Hotel Management
5 Nov 2024 by Sandra Gomez, Hotel Management
Dear Jillayne, we greatly appreciate the time you took to tell us about your stay with us, we are infinitely grateful for your comments and we regret the incident with your pillow, we will definitely pay more attention to the details, we look forward to seeing you soon with much love.
by A verified traveler from Arlington
Posted 2 Nov 2024
There was a local food very near like a 15 minute walk, also there was a mall area 5 minute walk.
Comment from Hotel Management
2 Nov 2024 by Bárbara Gamerdinger C./ Gte. Calidad y Servicio., Hotel Management
Dear Ilda, thank you for sharing your experience at Krystal Vallarta! We are glad to hear that you enjoyed the convenient location of our hotel, with local food options just a short walk away and a mall area nearby. We always aim to provide our guests with a comfortable and memorable stay. Your feedback is greatly appreciated, and we hope to welcome you back for another wonderful stay in the future. Warm regards!
