Ratings based on 999 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
nice
Comment from Hotel Management
2 Nov 2024 by Rosario Segoviano , Concierge, Hotel Management
Dear Gary . Thank you very much for your comment and rating. It was an honor to have you as a guest in our house... Please come back soon... Best regards...
by A verified traveler
Posted 30 Oct 2024
No elevator. Very small room. Noisy. Dirty bathroom, long black hairs all over the bathroom. Charged $450 pesos per night, per dog!! And a $500 damage deposit!! Outrageous price!! For nothing!!! That is NOT pet friendly! Or wallet friendly!!
Comment from Hotel Management
30 Oct 2024 by Andres P. – Reservations, Hotel Management
Good afternoon, Terry,First of all, thank you for booking with us. We sincerely apologize for the confusion regarding our services; the elevator you mentioned is not part of our offerings.Regarding your pets, we made an exception to accommodate your two dogs, as we typically only allow one. We are pet-friendly, but please note that there is a fee for each pet.As for the MNX 500 deposit you mentioned, it has been returned to you in full, as it is only collected as a guarantee.We invite you to visit us again anytime. We look forward to welcoming you back!
by A verified traveler
Posted 29 Oct 2024
A perfect place with friendly staff
Comment from Hotel Management
29 Oct 2024 by Melina Ramirez, Concierge Río, Hotel Management
Dear Mr. Castel,Thank you for your review, we really appreciate your recent visit, and we are very happy to know that you enjoyed your stay with us and we hope to welcoming you back to your home in Puerto Vallarta, once again thanks. Best regards!
by A verified traveler
Posted 29 Oct 2024
Great customer service and location. Saw a roach in the bathroom but things like that happen in old cities like this one.
Comment from Hotel Management
29 Oct 2024 by Melina Ramirez, Concierge Río, Hotel Management
Thank you for choosing our establishment Mr. Harry and for your recent visit. We apologize for the inconvenience you experienced and we hope this incident does not damage your perception of the quality of our services. We would appreciate the opportunity to host you once again. Best regards!
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Melina Ramirez, Concierge Río, Hotel Management
Muchas gracias Sr Carmona, ¡Recibir comentarios es importante para nosotros!
by A verified traveler
Posted 26 Oct 2024
Affordable hotel near the malecón. Loved how walkable everything is to the pharmacy and OXXO etcétera. Front staff is friendly. The room was just as described and had space to put my stuff down. Would stay there again.
Comment from Hotel Management
26 Oct 2024 by Melina Ramirez, Concierge Río, Hotel Management
Dear Miss. Iselle; Thank you so much for your feedback, It is a pleasure for us to serve you. Please! We look forward to welcoming you again soon! Best regards,
by A verified traveler
Posted 27 Sep 2024
There’s a sewer smell all the time. No free parking near the hotel.
Comment from Hotel Management
7 Oct 2024 by Guadalupe,, Hotel Management
Thank you, Ms. Sandra, for your feedback. We apologize for the inconvenience you experienced regarding the parking lot. We are sorry for the misunderstanding, as we do not offer the service you mentioned. Thank you for visiting us.
by A verified traveler
Posted 5 Aug 2024
The main perk of this hotel is that is close to the malecón and the city center. Front desk staff was friendly and welcoming. The room was small and the AC made a bit of noise but overall for the price it was good.
Comment from Hotel Management
8 Aug 2024 by Melina Ramirez, Concierge Río, Hotel Management
Thank you Mr. Hernandez for taking the time to share your experience with us, for your goods comments about our staff and location. We appreciate it and have taken note of your concerns regarding AC. We hope to welcoming you back in the future at home in PV. Best regards!
by A verified traveler
Posted 25 Jul 2024 on Hotels
Comment from Hotel Management
26 Jul 2024 by Melina Ramirez, Concierge Río, Hotel Management
Mucha gracias Sr. Rodríguez, agradecemos el tiempo de su valoración a nuestros servicios. Por favor! Regrese Pronto, un cordial saludo!
by A verified traveler
Posted 17 Jul 2024 on Hotels
Comment from Hotel Management
18 Jul 2024 by Melina Ramirez, Concierge Río, Hotel Management
Dear Jill! Once again thank you! was a pleasure be your host. Thank you so much for your reference. Please come to say hi in the future. Warm regards!
