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Hotel Mousai Puerto Vallarta Adults Only

5.0 star property
Adults-only beachfront resort with 4 outdoor pools

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Mousai Puerto Vallarta Adults Only

4 outdoor pools, free cabanas, pool umbrellas
4 outdoor pools, free cabanas, pool umbrellas
Kayaking
View from room
Aerial view
VIP Access

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • All inclusive
The price is P41,020
P49,224 total
includes taxes & fees
Jan 7 - Jan 8, 2025

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Corner Suite North

View from room

Corner Suite North

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite North

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Ultra Suite North

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Ultra Suites South Connected

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Two Ultra Suites South Connected

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 198 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for The Penthouse North

Egyptian cotton sheets, premium bedding, minibar, in-room safe

The Penthouse North

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 265 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Ultra Corner Suite South

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 126 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Ultra Suite South

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Two Double Beds North

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite Two Double Beds North

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 99 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Master Suite South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Master Suite South

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 142 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite South

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 99 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Suite South Connected

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Two Suite South Connected

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 198 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Corner Suite South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Corner Suite South

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 122 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite two Double Beds South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite two Double Beds South

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 99 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite North

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite North

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite North

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Ultra Corner Suite North

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 126 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two bedroom Master Suite South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Two bedroom Master Suite South

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 241 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Suite Two Double Beds South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Ultra Suite Two Double Beds South

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

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About the neighborhood

Map
Carretera a Barra de Navidad Km. 7.5, Puerto Vallarta, 48390

What's nearby

  • Garza Blanca Beach - 5 min walk - 0.4 km
  • Playa Palmares - 8 min walk - 0.7 km
  • Playa Gemelas - 5 min drive - 2.9 km
  • Playa Mismaloya - 8 min drive - 4.4 km
  • Malecon - 8 min drive - 8.4 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 40 min drive

Restaurants

  • ‪Blanca Blue Restaurant & Lounge - ‬2 min walk
  • ‪BocaDos STK - ‬7 min walk
  • ‪Noi - ‬9 min walk
  • ‪Hiroshi - ‬7 min walk
  • ‪Aquazul Beach Bar & Lounge - ‬4 min walk

About this property

Hotel Mousai Puerto Vallarta Adults Only

Luxury resort near Garza Blanca Beach
Located close to Playa Gemelas and Los Arcos, Hotel Mousai Puerto Vallarta Adults Only provides 2 poolside bars, a rooftop terrace, and designer stores on site. This resort is a great place to bask in the sun with a white sand beach, beachfront dining, and sun loungers. Take some time to relax at the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Japanese cuisine. The health club offers fitness classes and yoga classes; other things to do include basketball, ecotours, and racquetball/squash. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with a garden and a hair salon.
You'll also enjoy the following perks during your stay:
  • Swimming pool with free cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Continental breakfast (surcharge), 2 outdoor tennis courts, and a roundtrip airport shuttle (surcharge)
  • 4 outdoor pools, express check-out, and massage treatment rooms
  • Guest reviews say great things about the pool and helpful staff
Room features
All 145 individually decorated rooms offer comforts such as private outdoor spa tubs and 24-hour room service, in addition to perks like premium bedding and pillow menus.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and Egyptian cotton sheets
  • Bathrooms with rainfall showers and toilets with electronic bidets
  • 55-inch flat-screen TVs with premium channels and DVD players
  • Wardrobes/closets, balconies, and recycling

All inclusive details

All-inclusive room rates at Hotel Mousai Puerto Vallarta Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Language
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: USD 15 to 40 per person
  • 2 poolside bars
  • 5 bars/lounges
  • 9 restaurants
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • DAO-Contemporary Chinese
  • Hiroshi - Japanese
  • NOI - Italian Restaurant
  • The Rooftop
  • The Terrace

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Basketball
  • Beach volleyball
  • Designer stores
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Paddleboard
  • Piano
  • Racquetball/squash
  • Shopping
  • Snorkeling
  • Spa tub
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,809 square feet of conference space
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • In the mountains
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 8 treatment rooms
  • Couples treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 18 floors
  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 2014
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas
  • Reception hall
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • DVD player
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 15 to 40 per person
  • Airport shuttle fee: USD 130 per vehicle (roundtrip, maximum occupancy 5)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a security system

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mousai
Mousai Hotel
Mousai Hotel Puerto Vallarta
Mousai Puerto Vallarta
Hotel Mousai Puerto Vallarta
Mousai
Hotel Mousai Puerto Vallarta Puerto Vallarta
Mousai Puerto Vallarta Puerto Vallarta

Frequently asked questions

Does Hotel Mousai Puerto Vallarta Adults Only have a pool?

Yes, this property has 4 outdoor pools.

How much does it cost to stay at Hotel Mousai Puerto Vallarta Adults Only?

As of Dec 31, 2024, prices found for a 1-night stay for 2 adults at Hotel Mousai Puerto Vallarta Adults Only on Jan 7, 2025 start from P 41,020.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Mousai Puerto Vallarta Adults Only pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Mousai Puerto Vallarta Adults Only?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Mousai Puerto Vallarta Adults Only?

Check-in start time: 4 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Mousai Puerto Vallarta Adults Only?

Check-out is at noon.

Does Hotel Mousai Puerto Vallarta Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 130 per vehicle applies.

Are there all-inclusive benefits at Hotel Mousai Puerto Vallarta Adults Only?

Some rate plans available at this property are all-inclusive.

Where is Hotel Mousai Puerto Vallarta Adults Only located?

Nestled on the beach, this South Zone resort is within 3 mi (5 km) of Garza Blanca Beach, Playa Gemelas, and Playa Mismaloya. Vallarta Zoo and Malecon are also within 6 mi (10 km).

Hotel Mousai Puerto Vallarta Adults Only Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 721 out of 879 reviews" "
Rating 8 - Good. 88 out of 879 reviews" "
Rating 6 - Okay. 27 out of 879 reviews" "
Rating 4 - Poor. 20 out of 879 reviews" "
Rating 2 - Terrible. 23 out of 879 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Jason, Bentonville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort and staff were amazing. The only issue we had was paying for the North tower, but they were out of rooms so we were put in the South tower. I can’t say enough about how friendly the staff was. The rooftop pool was very relaxing. The restaurants and room service were also really good. It takes a little bit to get used to always having to “tab” out when eating and drinking, even with the all inclusive package. It was a very quiet resort compared to others we visited in PV.
Stayed 7 nights in Dec 2024

4/10 Poor

Rick

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They sell you an all inclusive package and then spend YOUR VACATION upselling you on everything. It is exhausting.
Stayed 1 night in Dec 2024

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning. Rooftop pool is jaw-dropping. Can’t wait to return to this incredible property.
Stayed 9 nights in Dec 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Most Amazing place, excellent staff, best food!!
Stayed 6 nights in Dec 2024

8/10 Good

Athinela

Traveled with family
Liked: Cleanliness, staff & service, amenities
We had a great time at Hotel Mousai North Tower. All staff was very attentive and provided great customer service. Noi & Dao were the best restaurants on site. Steakhouse & Hiroshi have room for improvements.
Stayed 5 nights in Dec 2024

8/10 Good

Grace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 3rd visit, and will return. The staff is just great but we did have two issues during our stay. We arrived at 3 pm and our room wasnot ready. Secondly, there was not sufficient hot water on our 4th day. I know these are small things but they are irksome.
Stayed 6 nights in Dec 2024

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food , service and hotel itself were all really great. We got the Ultra room which was worth it in our opinion. The reviews we read had before booking all pretty accurately described the property. We really enjoyed our time at the rooftop bar and pool. The staff at that bar were awesome. We really enjoyed Ernesto who took great care of us and had such a great personality. We ordered breakfast our room everyday as we loved sitting on the deck, taking in the great views and not having to leave our room for breakfast. We loved Daniel who served us most days, he was so positive and fun. He really started our day well every morning. The butler service was a nice touch. We didn’t use it extensively but was amazing to have a person on hand to help us with any questions and support we needed. Will definitely go back if we get the opportunity.
Stayed 7 nights in Nov 2024

10/10 Excellent

Cristina

Stayed 5 nights in Nov 2024

8/10 Good

Montez, moore

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is superb. The staff are very welcoming and helpful. If any opportunity, it was with the internet service, each day we had to call to get new credentials to gain access. I would also consider staying in the South tower as it is the newer tower and is far enough from Garza Blanca (family resort) that you can fully enjoy the Adults only benefit. During our stay we were not able to enjoy a nap because we could hear kids screaming outside of our balcony. But hey, they're on vacation too. Just something to consider.
Stayed 3 nights in Nov 2024

10/10 Excellent

eileen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is beautiful. We love Dao Restaurant. The staffs is awesome. Thank you.
Stayed 4 nights in Nov 2024

8/10 Good

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This reservation was made through Expedia for my boyfriend’s birthday week. Our stay would be 6 days five nights. He enjoys lounging by the pool, jacuzzi, and beach as well as the convenience of having all inclusive. After reviewing many resorts i thought the best option for us would be Hotel Mousai, as the restaurants from its sister resort, Garza Blanca was said to be included in this the all inclusive. I am not one to bash a business but they need to be more transparent about their pricing. I ended up paying one price, which was all ready in the high end, only to be told it would be another grand for the all inclusive option. By the time I was told, it was too late to cancel without being charged fees. Mousai is beautiful non the less, I would have stayed in the infinity pool the entire time. The outdoor jacuzzi is amazing as well. The bidet toilet seats are a great touch in every bathroom you use in the facility. Staff is friendly, gym is kept clean. Room service was disappointing. No refill in coffee pods even after calling receptionist to refill. Room service was inconsistent. Bocados steakhouse was disappointing, my boyfriend is a steak fan and was eager to dine there. Service was not good at Bocados. Not attentive. We chose to upgrade to their other steakhouse, Karuma for his birthday dinner. Again, they need to be more transparent on what you are paying extra for. Dinner at Karuma had good service and quality food. Waterfall tour and kayak tour were the best!
Stayed 5 nights in Nov 2024

10/10 Excellent

Travis

Stayed 5 nights in Nov 2024

10/10 Excellent

Jennifer Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over exceeded all of my expectations. Resort was beautiful. The staff were all extremely helpful and friendly.
Stayed 3 nights in Nov 2024

2/10 Terrible

MANUEL

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jun 2024

10/10 Excellent

Inna

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Resort
Stayed 5 nights in Oct 2024

2/10 Terrible

Aria

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me start with our room tablet that wasnt working for two days so i couldnt use ANY services in the room that i paid for. Then they forgot to leave us drinking water in our room, i had to come downstairs 4 times to ask for the staff to bring us water and yet it took em 2 days to bring us drinking water, The staff, specially the manager of tue steak house made our whole experience miserable. He said he will bring us anything he likes, not what we wanna order which was stupid if u ask me. Then he brought us burnt steak shrimp that we said we are allergic to, disgusting octopus which we asked not to bring anymore but yet again they brought it back to the table. We asked for the manager Ruben, and explained the whole situation to him and asked if he could make our night by bring us some good steak , he replied with it is what it is and you can go ahead and complain if u want to. I have NEVER ever experienced such a poor customer service. When i decided to talk to him that what he is saying isn’t professional and he should do something about the poor service at least to make us a bot happy he just walked away from me. I was left standing in middle of the restaurant like an idiot, there was a table next to us and even they said they dont know why they are doing this, they werent happy neither. I personally would never come back to this resort. We had a group of 12, u just lost 12 individuals plus anybody we know, i make sure they know about this experience and go else where.
Stayed 4 nights in Nov 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
All was excellent
Stayed 7 nights in Oct 2024

10/10 Excellent

Narine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most luxurious resort in PV
Stayed 3 nights in Nov 2024

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing, my husband I loved our stay. The rooms are big, spacious and accommodating. Loved the terrace, the jacuzzi and our view. The rooftop was our favorite pool, the food was amazing there. Our concierge Itzel was very nice. Restaurants were amazing as well. Well definitely be coming back.
Stayed 5 nights in Nov 2024

10/10 Excellent

Aftan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean. Concierge was amazing!
Stayed 5 nights in Oct 2024

10/10 Excellent

Ani

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Jenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are no words to describe how wonderful this resort is. 10/10 recommend. Excellent food, views & attentive service. Welcoming staff & top tier spa experience.
Stayed 4 nights in Nov 2024

10/10 Excellent

zepyur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service super clean
Stayed 4 nights in Oct 2024

10/10 Excellent

Yana

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Romantic, White Glove Service, Luxurious, 5 star
Stayed 2 nights in Aug 2024