Ratings based on 1,029 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Einer Alvarez, Hotel Management
Estimada Natalia, apreciamos tu tiempo para evaluar tu experiencia en Hilton Vallarta Riviera, tu opinión es importante para nosotros, nos honra saber que hayas disfrutado de tu estadía.Esperamos darte la bienvenida en tu siguiente visita a Puerto Vallarta y continuar compartiendo experiencias memorables.
by A verified traveler
Posted 16 Nov 2024
We have stayed here several times. The food qualoty has gone down and the service poolside is much worse. There wefe no smaller rooms available so we stayed on the 14th floor. There were two showers, and one didnt get warm. No bathtub as featured in photos. Also they dont tell you if you book a night where there is a wedding or a conference, lots of places are closed and you arent allowed to go. This will be our last stay here. Especially considering the price and the food quality. The steakhouse was terrible. Room service said 1 hour and took 3 hours. Also there were nosquitos EVERYWHERE. We have probably stayed here 6 or seven times since we visit often. Its been going down hill since. Our room was almost $1k per night and amenities were cut off. We will be finding another place to spend our money. Half of the stiff advertized doesnt happen when there is a conference or wedding. Very disappointing
Comment from Hotel Management
17 Nov 2024 by Sincerely, Concierge Team, Hotel Management
Thank you for sharing your feedback with us. I sincerely apologize that your recent experience at Hilton Vallarta Riviera All-Inclusive did not meet your expectations. We deeply value all guest feedback, as it allows us to continuously improve and provide a better experience for everyone who stays with us.I understand how frustrating it can be when things don’t go as anticipated, and I’m sorry for any inconvenience this may have caused. Please rest assured that we take your concerns seriously, and I will be addressing them with our team to ensure that we are providing the high standards of service we are committed to.Your satisfaction is our priority, and we would be grateful for another opportunity to welcome you back and restore your faith in our services.Once again, I apologize for not meeting your expectations, and I truly hope we can have the chance to provide you with a much better experience in the future.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Concierge Team, Hotel Management
Nos alegra mucho saber que tu estancia en Hilton Vallarta Riviera All-Inclusive Resort fue satisfactoria y que cumplimos con tus expectativas.Tu métrica calificándonos son muy valiosos para nosotros, ya que nos permiten seguir mejorando y ofrecer el mejor servicio posible a todos nuestros huéspedes. Nos sentiríamos encantados de darte la bienvenida nuevamente en tu próxima visita.Gracias de nuevo por tu confianza. ¡Esperamos verte pronto!
by A verified traveler
Posted 14 Nov 2024
Great location and wonderful staff.
Comment from Hotel Management
15 Nov 2024 by Einer Alvarez, Hotel Management
Dear Praveen. We appreciate your time to share your comments on your experience at Hilton Vallarta Riviera, we feel honored to read that you enjoyed the amenities and the service delivered by our Team Members, we'll make sure to share your review and congratulate them. We look forward to welcoming you again on your next visit to Puerto Vallarta and continue creating memorable experiences.
by A verified traveler
Posted 14 Nov 2024
Stay 4 nights. Foods are good and staff were very helpful. Recommend to this resort.
Comment from Hotel Management
14 Nov 2024 by Einer Alvarez, Hotel Management
Dear Naomi. We appreciate your time to share your comments on your experience at Hilton Vallarta Riviera, we feel honored to read that you enjoyed your food, the restaurants and the service delivered by our Team Members, we'll make sure to share your review and congratulate them. We look forward to welcoming you again on your next visit to Puerto Vallarta and continue creating memorable experiences.
by A verified traveler
Posted 13 Nov 2024
Employee courteous
Comment from Hotel Management
14 Nov 2024 by Einer Alvarez, Hotel Management
Dear Fenando. We appreciate your time to share your comments on your experience at Hilton Vallarta Riviera, we feel honored to read that you enjoyed the service delivered by our Team Members, we'll make sure to share your review and congratulate them. We look forward to welcoming you again on your next visit to Puerto Vallarta and continue creating memorable experiences.
by A verified traveler
Posted 12 Nov 2024
I split my time in PV and regret leaving the Hilton. The Hilton was the perfect place to have a bday celebration.
Comment from Hotel Management
13 Nov 2024 by Einer Alvarez, Hotel Management
Dear Wayne. We appreciate your time to share your comments on your experience at Hilton Vallarta Riviera, we feel honored to read that you enjoyed your stay and the service delivered by our Team Members, we'll make sure to share your review and congratulate them. We look forward to welcoming you again on your next visit to Puerto Vallarta and continue creating memorable experiences.
by A verified traveler
Posted 12 Nov 2024
Beautiful views from every room amd very accommodating to the customers needs
Comment from Hotel Management
12 Nov 2024 by Einer Alvarez, Hotel Management
Dear Jerrica. We appreciate your time to share your comments on your experience at Hilton Vallarta Riviera, we feel honored to read that you enjoyed our great view, and the service delivered by our Team Members, we'll make sure to share your review and congratulate them. We look forward to welcoming you again on your next visit to Puerto Vallarta and continue creating memorable experiences.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Einer Alvarez, Hotel Management
Dear Chanell, we appreciate your time to share your score on your experience at Hilton Vallarta Riviera, we are glad to know that you enjoyed your stay with us. We look forward to welcoming you again on your next visit to Puerto Vallarta and continue creating memorable experiences.
