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Hard Rock Hotel Vallarta - All Inclusive

4.5 star property
Luxury property on the beach, with 2 outdoor pools

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hard Rock Hotel Vallarta - All Inclusive

Exterior
Exterior
On the beach, beach cabanas, beach umbrellas, beach towels
5 bars/lounges, 2 poolside bars, swim-up bar
Couples treatment rooms, sauna, spa tub, steam room, body treatments
VIP Access

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Hot Tub
The price is P23,747
P23,747 total
includes taxes & fees
Jan 23 - Jan 24

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Rock Royalty Ocean view Double beds

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Rock Royalty Ocean view Double beds

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe Room, 2 Double Beds

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Partial Ocean View King

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe Partial Ocean View King

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Bedrooms, Pool View (Family)

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe Room, 2 Bedrooms, Pool View (Family)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
  • 69 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Bedrooms, Ocean View (Rock with Personal Assistant)

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Suite, 2 Bedrooms, Ocean View (Rock with Personal Assistant)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
  • 195 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Rock)

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Suite, 1 Bedroom (Rock)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double Beds

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe Partial Ocean View Double Beds

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe Room, 2 Double Beds, Ocean View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe Room, 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (PURE WELLNESS)

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Deluxe Room, 2 Double Beds (PURE WELLNESS)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View (Diamond)

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Room, 1 King Bed, Ocean View (Diamond)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean view king

Egyptian cotton sheets, premium bedding, down comforters, free minibar

Rock Royalty Ocean view king

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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Exterior

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On private beach
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All inclusive
9.2 out of 10, Wonderful, (1002)
The price is P29,417
P29,417 total
includes taxes & fees
Jan 6 - Jan 7
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About the neighborhood

Map
Paseo de los Cocoteros 19, Villa 8, Bahia de Banderas, Riviera Nayarit, Nuevo Vallarta, NAY, 63732

What's nearby

  • Paradise Plaza Shopping Center - 4 min walk
  • Vallarta Adventures - 2 min drive
  • Nayar Vidanta Golf - 3 min drive
  • Mayan Palace Nuevo Vallarta Golf Course - 3 min drive
  • Nuevo Vallarta Beach - 5 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 18 min drive

Restaurants

  • ‪Kabah Sushi Bar - ‬7 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Copán Sunset Sky Bar - ‬10 min walk
  • ‪Tulum Restaurant - ‬1 min drive
  • ‪Ciao - ‬3 min walk

About this property

Hard Rock Hotel Vallarta - All Inclusive

Luxury all-inclusive property near Bay of Banderas
Close to Nuevo Vallarta Beach and Nayar Vidanta Golf, Hard Rock Hotel Vallarta - All Inclusive provides free cooked-to-order breakfast, an adjacent golf course, and 2 poolside bars. This property is a great place to bask in the sun with a beachfront location, beach cabanas, and scuba diving. Treat yourself to aromatherapy, a detox wrap, or a sports massage at the onsite spa. At the 6 on-site restaurants, enjoy breakfast, dinner, and international cuisine. Yoga classes are offered at the health club; other things to do include volleyball, beach yoga, and snorkeling. Stay connected with free in-room WiFi, and guests can find other amenities such as a swim-up bar and a free grocery shopping service.
Other perks include:
  • 2 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free bicycle rentals, a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • Multilingual staff, smoke-free premises, and a TV in the lobby
  • Beach umbrellas, tour/ticket assistance, and free newspapers
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 348 individually furnished rooms offer comforts such as private indoor spa tubs and 24-hour room service, as well as perks like premium bedding and laptop-compatible safes.
More conveniences in all rooms include:
  • Egyptian cotton sheets and down comforters
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with digital channels
  • Wardrobes/closets, balconies, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Volleyball

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Wheelchair-accessible parking available

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Ipanema
  • The Market
  • Zen

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 2 spa tubs
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 4 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from March 4 2024 to December 2 2024 (completion date subject to change). The following areas are affected:
  • Parking area
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 3000 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 1000 per person (roundtrip)
  • Airport shuttle fee per child: MXN 1000 (roundtrip), (from 4 to 17 years old)
  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

All inclusive Hard Rock Hotel
Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta All inclusive
Hard Rock Vallarta
Vallarta Hard Rock Hotel
Hard Rock Vallarta
Hotel Hard Rock Hotel Vallarta Nuevo Vallarta
Hotel Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta Nuevo Vallarta
Hard Rock Hotel Vallarta All inclusive
Hard Rock Hotel
Hard Rock
Hard Rock Hotel Vallarta All Inclusive
Hard Rock Hotel Vallarta All Inclusive All-inclusive property
Hard Rock Hotel All Inclusive All-inclusive property
Hard Rock Hotel All Inclusive
All-inclusive property Hard Rock Hotel Vallarta - All Inclusive
Hard Rock Hotel Vallarta - All Inclusive Nuevo Vallarta
Hard Rock Hotel Vallarta
Hard Rock Vallarta Inclusive

Frequently asked questions

Does Hard Rock Hotel Vallarta - All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Hard Rock Hotel Vallarta - All Inclusive?

As of Jan 5, 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Vallarta - All Inclusive on Jan 23, 2025 start from P 23,746.92, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hard Rock Hotel Vallarta - All Inclusive pet-friendly?

Yes, Hard Rock Hotel Vallarta - All Inclusive allows cats and dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of MXN 3000 per pet, per stay. Service animals are exempt from fees.

What time is check-in at Hard Rock Hotel Vallarta - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hard Rock Hotel Vallarta - All Inclusive?

Check-out is at noon.

Does Hard Rock Hotel Vallarta - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1000 per person applies.

Are there all-inclusive benefits at Hard Rock Hotel Vallarta - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include surfing/body boarding, bicycling, volleyball, and more.

Where is Hard Rock Hotel Vallarta - All Inclusive located?

Located in Nuevo Vallarta, this beachfront property is next to a golf course and within a 10-minute walk of Nuevo Vallarta Rivera Farmer's Market and Bay of Banderas. El Tigre Golf Club and Paradise Plaza Shopping Center are also within 1 mi (2 km).

Hard Rock Hotel Vallarta - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 525 out of 1009 reviews" "
Rating 8 - Good. 255 out of 1009 reviews" "
Rating 6 - Okay. 125 out of 1009 reviews" "
Rating 4 - Poor. 47 out of 1009 reviews" "
Rating 2 - Terrible. 57 out of 1009 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Vilma

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
My expectations as it is a hard rock hotel were not met. We have been too smaller all inclusive resorts that definitely had more amenities and better food options. Most if not, all of the restaurants had buffets and not many à la carte options. I will say that bell boy, reception staff, spa staff and servers gave us amazing service. The Host, how ever all seemed to hate their jobs and were rude. We had made a reservation for New Year’s Eve for 13 people when we went up to the restaurant, they had our party down for eight people instead. They had a table already sat outside of the restaurant to accommodate for New Year’s Eve event. They didn’t seem to like their table and requested a table inside instead. Although their reservation was at the same time as ours, and they had already been sat, they moved them inside the restaurant and sat us outside where the other table didn’t wanna be. Host or manager for Frida Restaurant who ever she was was very rude. That is all. It wasn’t horrible, but I did have higher expectations for Hard Rock.. I will say Karla and Monica gave my husband and I amazing massages during our stay.
Stayed 4 nights in Dec 2024

10/10 Excellent

Benjamin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the staff, friendly helpful. Clean lots of fun things to do.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jesse

Stayed 3 nights in Dec 2024

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious, the views were gorgeous.
Stayed 6 nights in Dec 2024

10/10 Excellent

PATRICIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the variety of restaurants, places to sit around the pool and on the beach, the staff and basically everything about the resort!
Stayed 7 nights in Dec 2024

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed that staff, pools, restaurants, basically everything!

10/10 Excellent

Anupam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 4 nights in Dec 2024

4/10 Poor

Adolfo Manuel

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Los accesos a las habitaciones, y las habitaciones estan muy deterioradas, viejas los.elevadires no sirven, las habitaciones son pequeñas y viejas cimparadas con otros hoteles Hard Rock de otras localidades, las areas comunes estan bien y los alimentos igual pero es una pena que esten en tan malmestado los pasillos y las habitaciones con aire acindicionado que suena como tractor.
Stayed 4 nights in Dec 2024

8/10 Good

Jessica Lyndsay

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall, good stay!
Stayed 6 nights in Dec 2024

10/10 Excellent

Srinivasan, Bothell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Erinne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Abu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Dec 2024

8/10 Good

Kazuko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

James Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not good, we had no ac the whole time, called maintenance multiple times and they tried telling us it works fine. I own my own hvac company and they were lying to me. When calling for 21° and it doesn’t go down below 24.5° it does not work. He said turn fan on and that would help. Multiple calls made for this and no one cared or fixed it or changed rooms for us. Very disappointing, every night we could not sleep, the room are also very small and cramped for family of 4
Stayed 6 nights in Dec 2024

4/10 Poor

DONNA

Traveled with partner
Liked: Property conditions & facilities
We love HRHV and this was our 7th visit to this property. I was quite shocked at how different and unpleasant this visit was compared to all of our others including our visit prior which was just in April of 2024. Our room was in terrible condition. We have stayed in that exact room 3 other times and our 4th was a nightmare. The drawers on the dresser would not close. We called maintenance and no one would come. They kept rolling out and we would bang into them. We tried to tape them closed. Then our toilet stopped flushing...what a nightmare! We called and they said they were sending someone within 5-8 minutes and we needed to wait for them. 30 minutes later we called again. 20 minutes later we called again and said they had permission to come into our room, but that we had to leave then for a scheduled activity. We came back 4 hours later and it still wasn't fixed. My wife went to the front desk and the person said he saw all of our calls and that this was unacceptable. To go back to our room and someone would be right there. It took another 4 hours to get the issue resolved. It was miserable. The food quality has gone way done. The entertainment staff is all new and the activities were either boring or just outright cancelled. We didn't get any of our VIP benefits even when we asked. I am sad to say that I don't think we will be back. I also feel we deserve a refund for 1 night due to the maintenance issue, missing dinner, etc. They only offered a 25 minute massage.
Stayed 4 nights in Dec 2024

10/10 Excellent

Annette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pools and the staff.
Stayed 3 nights in Dec 2024

2/10 Terrible

Brian

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was one of the worst I’ve ever stayed at. The rooms smelled. The hallways smelled. The floors were wet. Changed rooms and it was no better. Pool was filthy and dinner at Frida was flavorless. I ultimately could not stay the first night and had to leave the hotel.
Stayed 5 nights in Dec 2024

10/10 Excellent

Dania Isabella

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 7 nights in Dec 2024

2/10 Terrible

LILANA

Traveled with group
Disliked: Amenities, property conditions & facilities
I cannot believe this is a Hard Rock Property, the hotel needs an upgrade and fast, the rooms are old that the door on my dresser was hanging off the hinge and the room was dirty, after i complained they "so call" upgrading me to the exact room accept with a better dresser, this was all inclusive, what a joke!! they had no bottled waters in the room nor on the property, Hard Rock you need to upgrade, i plan on returning to vallarta in feb but will definitely stay elsewhere!
Stayed 4 nights in Dec 2024

8/10 Good

Esmeralda

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was pretty clean, and staff was friendly. Food was good, my only two complaints would be the slide had roughy paint that when sliding it would scratch and hurt, also night shows need a little more vide as well as the pool activity
Stayed 3 nights in Nov 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Kye, Encinitas

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Kids club, Michael Jackson Show, Foam Party, Thanksgiving Beach Race, and Silent Disco were awesome! Overall the food was good. The service, especially the facilities and housekeeping, was TERRIBLE. Took 3 hours to get bedding for our sofa bed, 12 hours to get a blow dryer, and both of your rooms had water leaking from the ceilings in the bathroom. Not one call from a manager regarding the situation and our room floor was covered with towels for a day.
Stayed 2 nights in Nov 2024

10/10 Excellent

Serge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

Seyedreza

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for four nights and loved almost everything. The staff all were very respectful and friendly. The food overall was above average. The breakfast options get repetitive after a few nights stay. One thing we did not like is every where was music at night and sounds of music get mixed at different parts of property. Nowhere to walk a baby who is sleeping or someone just wants to walk and relax at night. The shows were limited to rock and pop and could be more diverse for different types of people like showing traditional mexican dance in some nights.
Stayed 4 nights in Nov 2024